All posts containing Business process management


9 Benefits of Business Process Management (BPM) and Why You’ll Love It

benefits of bpm business process managementThis is a guest post from Pauline Farris, a translator who speaks Portuguese, English, Spanish and Italian. She travelled the world to immerse herself in new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division.

The world of business is changing fast and there’s no time for hesitation.

In every domain, competition is getting strong and the market is getting less tolerant of mistakes. This is why more and more companies worldwide are embracing Business Process Management (BPM).

BPM is a management system which aims at improving a company’s overall performance through optimization of important business processes, appropriate management, and maintaining those changes which have been made.

The BPM market is expected to grow to approximately USD $16 billion by 2023, with a 14% CAGR between 2017 and 2023 (Business Process Management Market Research Report).

benefits of bpm market growth
Source

This shows that companies on a global level have recognized the need for improvement, development, and change.

Can business process management help your organization achieve its goals? It’s time to take a deeper look. Here is an exploration of the main benefits of adopting BPM and the reason why the BPM market is thriving worldwide.

This Process Street article will include:

  • A brief primer on Business Process Management (BPM)
  • The 9 benefits of BPM: How to boost your business
  • How you can get started and reap the benefits of BPM today!

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What is BPM Software? The Best Business Process Management Software (BPMS)

best bpm software

This is a big blog post about Business Process Management software (BPMS).

If I’ve succeeded in doing what I set out to do, this article should provide pretty much everything you could ever need to know about BPM software.

At its core, the article is built around the following pillars of BPM software:

  • BPM basics: The idea behind it
  • BPM in practice: How to use it
  • A glossary of BPM terms
  • A list of top BPM software
  • Use cases of BPM software
  • Using Process Street for BPM

I have tried to distil the information in this article to only the most crucial elements, and many sections have been abbreviated where they deserve entire articles to themselves!

Thankfully, where necessary I have provided links to supporting material where these concepts are expanded upon, should you be interested in delving deeper.

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The Complete Guide to Business Process Management is Here!

Processes aren’t just paper inside folders full of useless information no one looks at. They’re the blueprint for how your business works on a day-to-day level.

How do you create reports? How do you check in with your team? How do you conduct and record your meetings?

The answer any efficient business will give you is that you use a process.

We’re well aware that the most dominant literature on business process management is extremely boring and un-actionable — reading guides on BPM is the equivalent of opting to take a tranquilizer.

So why, when processes are so important, hasn’t anyone ever put together a clear guide for businesses of any size?

That’s what we thought, and that’s why we’re publishing this 112-page ebook.

Download the Complete Guide to Business Process Management

Without processes, your business is a ticking time bomb, prone to error and impossible to scale.

Companies that implement processes have a 280% higher success rate on their projects (95%) versus those that don’t (25%).

On a day-to-day level, you can use processes to:

  • Record the one best way to do work, making it faster and cheaper to train new hires
  • Stop making mistakes because of human error and oversight
  • Reduce operating costs by rocketing efficiency
  • Build scalable systems that help your business stop dealing with urgent work, and focus on growth

What’s in the book?

Learn why processes are essential

Processes protect your business from failure. If you don’t measure what’s working and what isn’t, you can’t make any informed changes. You can stab in the dark, but you might never find out why what you’re doing does or doesn’t work.

Processes also act as the blueprint for your business to scale. Sharing detailed and comprehensive knowledge with new and existing employees is the only sure-fire way to keep your business running properly without wasting time on training, missing deadlines, or simply forgetting how to do things.

There are plenty of studies on why processes are effective, and some post-mortems from history’s greatest failures that show how errors can be easily avoided by systemizing tasks.

  • Surgeon, writer and public health researcher Atul Gawande found that implementing a checklist in the operating theatre. 78% of staff actually observed the checklist to have prevented an error in the operating room, and 80% said the checklist was easy to use and improved the safety of care.
  • Disasters such as Chernobyl and the Challenger shuttle could have been avoided if the people involved with these organizations had implemented and enforced processes. In short, all human error incidents are a result of not following the proper process.
  • Zenefits is living proof that your business will go off the rails without the right processes in place. While they saw explosive growth, their operation was unsustainable and eventually came crashing down — an embarrassing, devastating failure.

Time and time again, it’s been proven that documented and enforced processes are vital if your business is going to do anything but fail.

But where do you start? Start with our business process management guide.

Learn how to create processes

There’s a right way to create a process, and there’s a ton of wrong ways.

George Boorman, the man responsible for Boeing’s watertight pilot process, sums it up nicely:

“Bad checklists are vague and imprecise. Good checklists are, above all, practical.”

That’s the high-level overview, but in the business process management guide, I give you the step-by-step process you’ll need to create processes for anything from scratch.

Processes don’t need to be complex, and, depending on their exact purpose, they don’t need to be 100% comprehensive. They can be fully automated, semi-automated, or fully manual — the important thing is, they exist and are accessible by the people who need them. That’s the only way to reduce human error and lower the rate that your team forgets to do their work or vital steps in their workflows.

In the guide, I teach you how to create the processes you know your business needs. It contains step-by-step instructions for every level, from basic to advanced.

Learn how to map and optimize your current processes

The only way you can be sure you’re running the most optimal process is if you fully understand how it works at every stage. When you hire a process consultant, they’ll come in and interview your team about how they get work done. Then, they’ll map the existing process and work with the team to optimize it. That means smashing bottlenecks by cutting out useless reviews and approvals, minimizing the amount of paper (or data) moving from place to place, and automating as much as possible.

Processes are the kinds of things that sound complex but are actually just a necessary step

This guide — written by analyzing best practices from process experts — will teach you how to do it without hiring an expensive consultant.

Now you can use techniques that are usually the reserve of big businesses that can afford the high price tag.

Learn how to outsource your processes

One of the major benefits of having a documented process is that you can outsource it without much friction. That helps your business scale because you’ve already worked out the most efficient way to do the task.

Another way to approach outsourcing is to hire a company to handle one entire side of your business. Some companies hire IT service providers or bookkeepers as an alternative to hiring a specialist in-house. To use an example from the world of corporations, IBM handles all things IT for Coca Cola. To use an example from Process Street, we hire an agency that recruits virtual assistants and handles their payroll. That means we don’t need to hire a recruiter or an accountant for a big chunk of our staff.

This ebook contains step-by-step guides to getting your processes ready to outsource in house, and ideas of what you could save money on by hiring agencies.

Learn what to do when your processes fail

Sometimes you have to rip everything up and start again. The corporate term for that is business process reengineering (BPR). Almost every business has had to make major changes to their operations at some point, whether it’s Ford, Google, Taco Bell, or countless smaller businesses that haven’t had case studies written on them.

One example might be moving from paper to a centralized company database. Enterprise Engineering Institute describe the improved process:

“In the new situation the buyer registers an order in an online database. The buyer no longer sends a copy of the purchasing order form to the creditor administration. When the goods arrive at the store, the storekeeper checks in the database whether the received goods correspond to the purchasing order form.”

Drawing from every case study on we could get our hands on, this ebook contains numerous examples of how real businesses have impacted their bottom line by changing their processes.

Get the ebook for free

Everything you need to start documenting, mapping, and optimizing your processes condensed into one handy book.

Download it now:

What is Business Process Management? A Really Simple Introduction

What is business process management

If there ever was a three-word phrase that sounded dull enough to be a sedative, it’s business process management. 

It’s probably the vagueness that’s so off-putting. Which process? Managed how? Who’s business? In the last chapter, I went deep into what a process is and then why processes are important. I’ll recap so you don’t have to skip around.

A process is “a collection of interrelated work tasks initiated in response to an event that achieves a specific result”.

But what happens if that process isn’t achieving the result, or if it’s not achieving it very effectively? Every business has goals, but the interesting part — and what business process management actually is — is the exact steps a business will take to achieve those goals.

These goals could be anything from sending a newsletter on time every week to hitting $1,000,000 in revenue. Whatever the goals, your business processes are the roadmap for getting there. Not so boring, right?

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4 General Problems with Business Process Management

Business Process Problems

While business process management is an excellent way for you to keep your business organized and running efficiently, there are problems that you may encounter along the way. It’s important to recognize what can occur so you can create an environment that prevents them from happening. Here a few general problems you may encounter and a few possible ways to counter them:

Business Process Management does not Solve the Problem

Remember, Business Process Management is not the solution but rather a tool to assist in solving problems such as an employee forgetting to follow-up with a client after a product or service has been delivered. Use BPM as the system that it was meant to be. If the employee uses the system and follows each step every time, he should get accustomed to the system and commit fewer errors, such as not following up with a client.

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Process Management Explained: How to Combat Poor Processes in Your Business

Process Management Explained

Silicon Valley darling and unicorn health insurance startup Zenefits lost over 50% of its value through 2016.

Why? Poor process management.

Process management might not sound thrilling, but it’s damn important.

Process management refers to how all the different systems within your business link up together to form a coherent whole.

If they don’t link up, they won’t make sense.

And if your business doesn’t make sense… well, you get the stretched metaphor. It’s not good.

Before we dive into what process management is and how it functions, let’s take a look at the high-profile example of poor process management in action.

That’s right, I’m talking about the cautionary tale of Zenefits!

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Sales Processes: 19 Top Checklists to Increase Sales in Your Business

9 checklists sales processes

For sales professionals today, only 34% of their time is spent selling.

This begs the question, what are they doing for the remaining 66% of the time?

Sales teams struggling to keep up with data entry, quote generation, and other tasks drag sales reps away from potential leads. As such, 54% are expected to miss their quotas every year.

What you need are optimized sales processes that outline the best sale practices drawing from up-to-date research and findings.

This is where Process Street comes to save the day.

In this article, you are presented with 19 top sales processes you can access for free. For a quick taster, check out our Weekly Sales Prospecting Checklist given below.

Click here to access our Weekly Sales Prospecting Checklist!

You can click on the relevant link below to jump to your template of choice.

Click on the subheader below to jump to the relevant section, alternatively scroll down to find out all we have to say and perfect your sales processes.

With that said, let’s get started!
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11 Essential Design Processes & Checklists (UX, Web Design, Branding…)

7 Design Processes Checklists

Design is one of those tricky areas of business which some people seem innately good at and others are terrible.

But effective design is crucial to business success.

Here are two key statistics from Adobe which demonstrate how vital design is for your business:

  • Design-driven companies have outperformed the S&P Index by 219% over 10 years
  • Companies that foster creativity enjoy 1.5x greater market share

In the modern digital arena, customers and users expect excellent design and usability more than ever. Poorly designed websites will put customers off or fail to convert those customers who see past the poor layout. Design thinking is business thinking.

For instance, think of any marketing campaign you’ve run. The choice of the images, the font, the location of your call to action are all defined by thinking in terms of design.

For this reason, in this Process Street article, we give you free access to our top 11 design processes and checklists. Simply click on the links below and be directed to your template of choice.

Even websites which appear on the surface to be poorly designed, like Craigslist or Reddit, work because the user experience they provide is one that resonates with the user. A solid design creates more than just conversions, it can create brand loyalty too – keeping your customers coming back for more.

Click on the subheader below to navigate to the relevant section in this article. Alternatively, scroll down for a thorough overview of our top 11 design checklists.

Let’s jump to it!
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The All-You-Need Checklist Bundle for Homeowners Association Management (8 Free HOA Checklists)

homeowners-association-management

Homeowner associations (HOAs), also commonly referred to as community associations or residents associations, are on the rise in the US.

A 2019 study found that nearly 60% of recently built single-family houses, and 80% of houses in new subdivisions, are part of an HOA.

If we were to break that down by region, HOAs govern about 33% of homes in the Northeast, about 50% of homes in the Midwest, and at least 75% of homes in the West and the South.

All in all, there are now almost 310,000 HOA-governed communities in the United States, which is a staggering 260% growth since their inception in the 1970s.

Needless to say, it’s likely that you will encounter an HOA property while house-hunting, and if you are on the other side (an HOA community member) it’s important that you and the other members manage the association well to keep the community happy and attract new residents who could easily choose an alternative.

This post aims to provide you with the tools you need to manage an HOA that stands out and establish a community that not only feels confident in the leadership team, but also provides the space for members to contribute in a way that benefits the collective.

We will be covering:

Here is a preview of the free homeowner’s association management checklists that we’re offering in this post:

Let’s get started!
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4 Virtual Conference Process Templates to Cut Costs & Increase Sales

virtual-conference

I shouldn’t be here.

I should be sitting in a field, sipping a lukewarm cider, waiting for Aerosmith to come on stage and blow me away.

I should’ve been at the Glastonbury music festival; the UK’s (muddier) equivalent to Coachella.

But thanks to Covid-19 I’m not.

I’m stuck in my hot, stuffy office.

Although it’s heartbreaking, I’m not the only person affected by the decision to cancel the biggest event in my calendar, and music festivals and social occasions aren’t the only events to get canned because of the pandemic.

Most business trips, in-person meetings, and big, costly conferences have also been canceled or postponed.

In fact, talking of conferences, the number of canceled conferences is said to be costing the economy billions. As a direct example, the losses from major tech conferences alone have soared beyond $1 billion.

But, before you start contributing to these losses and canceling your own conferences, there is another way.

Welcome to the world of virtual conferences.

As more and more businesses start to think of new, innovative ways to carry on with ‘business as usual’ during this troubling time, this Process Street post takes a look at the virtual conference. Not only is it a stop-gap until the virus disappears and normal life resumes, but it’s a great permanent replacement for the traditional, physical conference.

Join me as we discover the answers to the following questions:

Plus! On top of all that, we’ve developed four virtual conference process templates that you can use, for free, to help you plan and run the best, kick-ass virtual conference.

If you’re itching to see them, dive in and take a sneak peek:

Or pop into any of the other templates in this post directly from this list:

Take that Covid-19! We’re going virtual…
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