You’ve given us rubber flavored cookies, phones that go up in smoke, and exploding car airbags (we’ll get to all of that later).
Last year, 337 food products passed through stringent quality management procedures and went to market with major issues. So major, in fact, that each and every one of those products had to be recalled. This cost the US economy over $7 million.
But, the cost of poor quality management surrounding the production of food is only a tiny part of the picture:
Because, contrary to what most organizations think, there is more to quality management than simply making a good product. You need to know how you’re going to make it good and how you’re going to make sure it remains good.
In other words, you need a plan. A quality management plan to be exact.
The reasons for this will become even clearer as we make our way through this Process Street post and discuss:
Failures of AIG, Lehman, Merrill, and other major financial firms? Disproportionate risk-taking by banks and lenders? Deregulation within the financial industry? Development of new ways to finance mortgage products? Excessive lending and borrowing in the housing market?
Yes, yes, yes, yes, and yes.
However, these causes only tell half the story behind the financial meltdown that morphed into the biggest global recession since the Great Depression (Covid-19 aside).
What was the root cause? The real reason behind the enormous cost to the economies of many countries and the lost fortunes of millions of families?
A lack of total quality management (TQM).
Paul Moore, former head of group regulatory risk at HBOS (part of the Lloyds Banking Group since 2009), dubbed this crisis as ‘the biggest quality failure of all time.’
Total quality management stems from the belief that mistakes can be avoided if everyone is behind the continual process of detecting, reducing, and eliminating errors.
If organizations from within the financial sector believed in putting quality first, and positioned culture and people above profit margins and structure, the events leading up to the crisis could have been avoided.
Just imagine how different things might have been had the financial sector been managing their quality in a similar way to ISO 9001!
We’ll continue to explore this concept later but, before we do, let’s look at what else we’ll cover in this Process Street post:
The words no one wants to hear when they’re tightly strapped into an aluminum tube, flying at 900kph, 35,000 feet up in the air.
One in three Americans either feels anxious or scared to fly and 73% are fearful of mechanical problems during flight.
“On a flight from Kiev to Toronto, several screws fell out of the ceiling onto my lap…When air started sucking out of a loose seam around my window, I really started to panic.” – Nate Drescher, The Travel
So, putting our fears aside for a second, why is flying the safest way to travel?
Well, partly because of the advances in aircraft design, technology, and engineering, but mostly because of Aerospace Standard (AS) 9100. The International Quality Management System standard for the Aviation, Space, and Defense industry.
“A person would have to fly on average once a day every day for 22,000 years before they would die in a U.S. commercial airplane accident” – Dr. Arnold Barnett, FlyFright
Whether you’re an avid flyer, an aviation expert, or an aerospace supplier, join me as we fly through the following AS9100 topics:
Implementing a quality management system (QMS) is an important investment companies cannot overlook.
One Harvard Business Review study found that companies with an ISO 9001 certification have much higher rates of “corporate survival, sales, employment growth, and wage increases than a matched group of non-adopters.”
For instance, 65% of companies save $25,000 or more in costs within their first year of implementing a QMS.
Adopting a QMS software can also boost efficiency and consistency of work, increase customer satisfaction, raise product value, and reduce unnecessary costs and overall risks.
A good quality management system is all about achieving a quality-driven culture within your company, and as a result, making your product better and marketing it faster. But in order to access these benefits, it’s important that you choose the right QMS solution for you and your company.
In this Process Street article, we’ll be going over the foundation of everything you need to know before choosing your quality management system software.
Of course, Apple’s response was that this was completely normal, and absolutely not a defect.
Despite the publicity Apple gives its “ultra precise” quality manufacturing process, more and more issues like these are appearing. The bendy iPad Pro is looking less like an exception, and more like an increasingly problematic trend.
Here’s a comprehensive quality breakdown (quite literally) of the iPad Pro in question:
It’s interesting to note that while Apple is bragging about premium materials such as the sapphire camera lens cover, tests like the scratch durability test done in the video above pose glaring questions to Apple’s quality standards.
MacBook Pro: Users have reported and Apple has admitted to serious defects (resulting in data loss and failure) with the solid-state drives inside 13-inch models, as well as severe performance issues with i9 CPUs and sound distortion at low volume;
That’s a lot of issues for a company that continues to charge top dollar, push prices up, and boast a reputation as a pioneer in quality assurance.
Obviously, and for whatever reason, there is a problem somewhere in Apple’s quality management process.
Quality control and management is important to ensure the customer gets the value they deserve, and quality management standards like those defined by the ISO 9000 family exist to make quality management work better.
In this article, I’ll be looking at the ISO 9000 family of quality management standards, breaking down the basics and giving you a few free checklist templates to get you started with your own quality management system.
Deepwater Horizon – arguably one of the most catastrophic industrial disasters of human history, and the estimated largest marine oil spill in the history of the petroleum industry.
It also happens to be one of the most abysmal failures of quality management by any company, period.
On an otherwise unsuspecting evening of April, 2010, approximately 50 miles off the coast of Louisiana in the Gulf of Mexico, the first in a chain of quality management related failures became glaringly apparent as the emergency response protocols were enforced after an oil leak in the drilling well was discovered.
Not one point of failure, but four. Clearly not an anomaly, this disaster was the result of a series of systematic failures that uncover a dark truth about the reality of cost-cutting and disregard for quality control.
They all had fatal flaws caused by their substandard quality management systems.
While most failures that could be solved with a thorough QMS don’t result in a combined $3.9 billion in damages and 180 deaths, it’s impossible to argue that such a system couldn’t also bring massive benefits to your own business.
Business is forever changing and evolving. The things you need to do to stay up to date can be daunting. Yet, the alternative is falling by the wayside. This occurs when knowledge management is overlooked.
Plus, when 78% of millennial customers won’t give you a second chance, your day-to-day interactions count more than ever. That’s why you need a solid knowledge management system.
Knowledge management is the only way to reliably manage the resources available to your team. It also helps everyone to perform to the best of their ability.
Constantly evolving with the times empowers you to see valuable growth take place in your company. At first you can oversee everything in the company yourself, keeping tabs to ensure things are up to date and running as intended. Then you grow, and suddenly you don’t have time to monitor those changes. For all you know everyone could be saying “yeah, I did that yesterday,” but be cutting corners left and right.
That’s where having a change management strategy will save you. Analyzing the changes you want to make and seeing how the rest of your company is affected prepares your teams in advance and helps guide them through this transition until these new changes become routine.
The areas of change management, like most things, can become increasingly more complex with the more time you spend doing it. If you want to master the way you take on change in your company, then this is the right Process Street article for you.
I’m going to take you through all things change management. This includes some tips for creating an effective change management strategy, possible methods you might want to implement, and how Process Street can help you along the way.