Client Onboarding for Financial Services

This workflow example guides you through onboarding new clients.
1) Click Run to see it in action
2) Click Edit to customize it
3) Set up integrations/Automations

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Record your client's details

Send the contract for signing

Confirm contract has been signed and received

Send your client a welcome email

Send over a questionnaire

Confirm questionnaire has been completed

Scheduling:

Schedule meetings

Preparations (pre-meeting):

Request financial documents

Prepare meeting agenda

Call flow (during meeting):

Discuss client's goals

Discuss the client's assets

Discuss client's investment portfolio

Discuss additional non-investment items

Record meeting notes in CRM

Confirm financial documents have been received

Formulate a financial strategy

Inform your client of the next steps

Feedback:

Ask for feedback on the onboarding process

Incorporate client’s feedback into strategy

Record your client's details

This is a task, one of the actionable steps in your workflow.

⬆️ When you edit a workflow, you can assign tasks to other users, give them a deadline to be completed by, pause the workflow run at this point, or change who can see this task by adjusting the permission settings ⬆️

⚡️ You could automate this step by setting up an integration to pull information into the fields below from your CRM or portfolio management system, such as Salesforce.

Client first name

Client last name

Additional details

Contract already signed?

Send the contract for signing

⚡️ You could automate this step by setting up an integration with DocuSign or Hellosign.

Date contract was sent

Confirm contract has been signed and received

This task, or the fields within it, will show or remain hidden due to Conditional Logic rules that have been set up in this workflow.

Edit the workflow and ↖️click the Conditional Logic button ↖️ to view or edit the rules.

Has the signed contract been received?

Signed contract

Date contract received

Send your client a welcome email

This task uses variables to surface information collected in form fields in your workflow, so that they can be used elsewhere in your workflow, for example in the send email widget below.

Send over a questionnaire

⚡️ You could automate this step by setting up an integration with SurveyMonkey or Survey Anyplace, to automatically send a new survey when this task is completed.

Confirm questionnaire has been completed

Has the survey been completed?

Date questionnaire received

Scheduling:

This is a heading, used to separate tasks into sections in your workflow.

Schedule meetings

1

Initial call
2

Follow-up calls for the next 12 months
3

Performance report call

Date of initial meeting

Call interval period

Preparations (pre-meeting):

Request financial documents

Documents required

1

Retirement planning documents
2

Tax planning documents
3

Investment documents
4

Loan documents
5

Asset Protection documents
6

Estate Planning documents

Deadline for financial documents

Prepare meeting agenda

⚡️ You could automate this step by setting up an integration to automatically push the meeting agenda document to your CRM or portfolio management software, such as Salesforce.

1

Introduction
2

Understand client's needs and goals
3

Understand the client's pain points
4

Understand the current situation
5

Agree on the next steps

Meeting agenda document (.doc, .odf, .pdf)

Discussion points

1

Goals
2

Economic context
3

Assets
4

Investments
5

Additional items

Call flow (during meeting):

Discuss client's goals

1

Short term
2

Long term
3

Discretionary
4

Non-discretionary

Client goal notes

Discuss the client's assets

1

Evaluate outside assets
2

Outline your capabilities
3

Make recommendations

Client asset comments

Discuss client's investment portfolio

1

Portfolio performance
2

Net of fees
3

Against goals
4

Seek agreement and understanding
5

Discuss any changes to portfolios or managers

Client portfolio comments

Discuss additional non-investment items

1

Insurance
2

Legacy
3

Philanthropy
4

Education

Non-investment comments

Record meeting notes in CRM

⚡️ You could automate this step by setting up an integration to automatically push the meeting notes in this workflow to your CRM or portfolio management software, such as Salesforce.

Confirm financial documents have been received

1

Signed contract
2

Questionnaire
3

Additional documents (e.g. non-disclosure agreement)

Signed contract (.doc, .odf, .pdf)

Additional documents (.doc, .odf, .pdf)

Formulate a financial strategy

1

Address client's needs and goals
2

Address risks currently present
3

Determine the best-fit financial course of action
4

Explain your own approach
5

Outline fees

Financial strategy document (.doc, .odf, .pdf)

Inform your client of the next steps

1

Review main points covered in meeting
2

List all action steps
3

Identify who will do what and when
4

Encourage client to respond with changes or additional thoughts

Feedback:

Ask for feedback on the onboarding process

⚡️ You could automate this step by creating and automatically sending a survey using Typeform or Survey Monkey to gather feedback on your onboarding process and ask your client to fill it.