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Customer Feedback Survey Process

Customer Feedback Survey Process

Use this customer feedback follow up checklist to manage your responses to survey results.
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Introduction to Customer Feedback Survey Process:
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Assess feedback given
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Identify 3 positive themes
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Identify 3 causes for concern
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Identify the key use case given
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Identify any high priority issues
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Determine the purpose of contact with the respondent
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Record interaction in the CRM
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Assign the follow up to the relevant team member
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Sources:
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