This template will show you how to respond to Yelp reviews.
Before anyone makes a purchase, visits a restaurant, goes on holiday or buys anything, they trawl through the reviews on Google, they look for recommendations on TripAdvisor and they read the advice of others on Yelp.
Customers have the power to share their experiences with the world through online websites like Google, Yelp, and Facebook.
Yelp is one of the big five review platforms. Although similar to Google, in the way they ‘’connect people with great local businesses”, Yelp focuses on long-form reviews as opposed to short one-liners. It provides the kind of in-depth, thorough review that every wary customer craves.
“Yelp has been one of the most popular Internet rating and review sites for local businesses since its initial inception” – Wordstream
Founded in 2004 by PayPal employees, Yelp has individual pages that are dedicated to businesses. Yelp users submit their reviews on these pages, using a one to five-star rating system, and businesses can, and should, respond to these reviews.
So, how should you, as a business, respond to Yelp reviews?
Glad you asked!
This template will provide you with a process to follow that will identify the best way to respond to your good and bad Yelp reviews.
Create a check list template and run individual checklists for each member of your team. You can check tasks off as you work through them, set deadlines, add approvals, assign tasks, and track each team member’s progress.