Why Was I Charged for X Number of Users?

We use the number of members and admins you have in your account, to calculate the amount we charge your organization, either on a monthly or annual basis.

For example, if you had 4 users in your organization when you converted from a trial account to the basic plan, we would charge you $60 for your first monthly invoice, or $600 if you subscribed to an annual plan.

You can find the difference between monthly and annual pricing for users on our pricing page.

Pro-rata billing

When you add a new member to your organization, you are billed immediately, at that point, for the remainder of the time on your current invoice. Say your monthly payment is due in 10 days, we will charge $5 immediately (for a basic plan, monthly subscriber).

We also do per-minute billing, so if you add a member for 2 days then demote them to a guest or remove them, we will give you a credit for the other 28 days on your next monthly invoice, or the number of remaining days on your annual invoice.

All billing is “per organization” not “per user”. Users could be part of more than one organization, in which case they would be paid for based on the pricing plan of each organization. For example, one organization could be subscribed to our Standard monthly plan and the other to Basic annual, which means that the cost for that same person would be different for each organization they are part of.

If you have any queries about billing, please contact our Process Pros team or your account manager.

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