Why Was I Charged for X Number of Users?

All billing is “per organization” not “per user”, we use the number of users (not including guests) you have to calculate the amount we charge your organization.

For example, if you had 4 users in your organization when you converted to the basic plan, we would charge you $60 for your first month’s invoice.

When you add a new member to your organization, you are billed immediately for the remainder of the time on your current invoice (so say your monthly payment is due in 10 days, we will charge $5 immediately).

We also do per-minute billing, so if you add a member for 2 days then demote them to a guest or remove them, we will give you a credit for the other 28 days on your next invoice.

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