{"id":5664,"date":"2023-08-29T08:00:11","date_gmt":"2023-08-29T08:00:11","guid":{"rendered":"https:\/\/www.process.st\/help\/docs\/managing-organization\/"},"modified":"2026-05-18T13:54:04","modified_gmt":"2026-05-18T13:54:04","slug":"managing-organization","status":"publish","type":"ht_kb","link":"https:\/\/www.process.st\/help\/docs\/managing-organization\/","title":{"rendered":"Managing Your Organization"},"content":{"rendered":"<p>The Organization Management area in Process Street allows Admins to manage all aspects of their organization, including:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inviting and managing users (Admins, Builders, Users, and Guests)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating and editing groups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adjusting organization settings and branding<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing integrations and automations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracking account activity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Configuring org-wide email notification settings (Enterprise)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handling billing and subscription details<\/span><\/li>\n<\/ul>\n<p><strong><i>Users: Only Admins can manage your organization.<\/i><\/strong><\/p>\n<h2><b>Examples &amp; Use Cases<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Onboarding New Teams:<\/b><span style=\"font-weight: 400;\"> Automatically assign new Builders or Users to relevant groups and workflows.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Brand Customization:<\/b><span style=\"font-weight: 400;\"> Use the <\/span><b>Settings tab<\/b><span style=\"font-weight: 400;\"> to align Process Street&#8217;s appearance with company branding.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automation Setup:<\/b><span style=\"font-weight: 400;\"> Leverage <\/span><b>API keys<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Webhooks<\/b><span style=\"font-weight: 400;\"> for seamless integration with third-party apps.<\/span><\/li>\n<\/ul>\n<p><b>Audit Readiness:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Review workflow changes during compliance audits using the Activity tab<\/span>.<\/span><\/p>\n<h3>Accessing your organization settings<\/h3>\n<p>To access your organization settings, click your profile picture in the upper right corner of your screen, then click &#8220;<strong>Settings<\/strong>&#8220;. Once open, you&#8217;ll be able to see a number of tabs as shown below:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-14942\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-settings1.png\" alt=\"\" width=\"100%\" \/><\/p>\n<h3>Users &amp; Guests tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/users\" target=\"_blank\" rel=\"noopener\">Users &amp; Guests<\/a>&#8216; tab gives you the ability to invite and remove Admins, <a href=\"https:\/\/www.process.st\/help\/docs\/what-is-a-full-member\/\">Builders<\/a>, Users and <a href=\"https:\/\/www.process.st\/help\/docs\/guests\/\">Guests<\/a>, to <a href=\"https:\/\/www.process.st\/help\/docs\/switch-guest-to-member\/\">promote or demote<\/a> users to a different user type, or to remove them from your account.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-14943\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/memberguests1.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>You can use the dropdown to search for or filter current Admins, Builders, Users or Guests, as shown above.<\/p>\n<p>To invite a <em>Builder<\/em> to your organization, simply type their email into the &#8216;Email Address&#8217; field provided and click &#8220;<strong>Invite as Builder<\/strong>&#8220;. To invite a <em>User or Guest<\/em>, select the user type from the dropdown and then click &#8220;<strong>Invite<\/strong>&#8220;.<\/p>\n<p>You can <strong>promote<\/strong> or <strong>demote<\/strong> users from guests to builders, or builders to admins and back again. Click the drop-down next to their entry and select the required user level, as shown above. You can also <strong>remove<\/strong> a person completely by clicking the &#8216;remove user&#8217; icon next to their name, as shown below:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-14944\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/user-type-dropdown.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>Please keep in mind that you are <a href=\"https:\/\/www.process.st\/help\/docs\/cost\/\">billed based on the number<\/a> of <b>users<\/b>\u00a0in your organization.\u00a0On the <a href=\"https:\/\/www.process.st\/pricing\/\">paid plans<\/a>, if you have already reached the limit, you will be <a href=\"https:\/\/www.process.st\/help\/docs\/cost\/\">billed pro-rata<\/a> for each new person, at the point you invite them. Check your current subscription rate from your <a href=\"https:\/\/app.process.st\/organizations\/manage\/billing\">billing page<\/a> to see how much adding a user might cost.<\/p>\n<h3>Groups tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/groups\" target=\"_blank\" rel=\"noopener\">Groups<\/a>&#8216; tab allows you to view all of the <a href=\"https:\/\/www.process.st\/help\/docs\/groups\/\">groups<\/a> in your organization.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16551\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-groups.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>You can add a new group by clicking the &#8216;<strong>+ New Group<\/strong>&#8216; button. You can edit your existing groups by clicking the pencil icon next to the group name. When editing, you can change the group name, who is included in that group, or change your group profile picture. This is also where you will find the &#8216;Delete&#8217; button to delete a group.<\/p>\n<p>Learn more about creating and managing <a href=\"https:\/\/www.process.st\/help\/docs\/groups\/\">groups<\/a>.<\/p>\n<h3>Settings tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/settings\" target=\"_blank\" rel=\"noopener\">Settings<\/a>&#8216; tab allows you to:<\/p>\n<ul>\n<li>Change the name of your organization by changing the text in the &#8216;Name&#8217; field<\/li>\n<li>Change the industry by selecting from the dropdown<\/li>\n<li>Add a logo to your organization for <a href=\"https:\/\/www.process.st\/help\/docs\/custom-branding\/\">custom branding<\/a><\/li>\n<li>Add an <a href=\"https:\/\/www.process.st\/help\/docs\/managing-organization-timezone\/\">organization-wide timezone<\/a><\/li>\n<li>Change your organization color for brand customization<\/li>\n<li>Add your <a href=\"https:\/\/www.process.st\/help\/docs\/referral-program\/\">partner referral<\/a> link<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16550\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-settings.png\" alt=\"\" width=\"100%\" \/><\/p>\n<h3>Notifications tab (Enterprise only)<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/notifications\" target=\"_blank\" rel=\"noopener\">Notifications<\/a>&#8216; tab is available to Admins on the Enterprise plan. It lets you configure org-wide email notification settings, controlling which automated emails your organization&#8217;s members receive.<\/p>\n<p><strong>Note:<\/strong> This tab only appears for Enterprise plan Admins. If you don&#8217;t see it, your organization may be on a different plan.<\/p>\n<h3>Integrations tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/integrations\" target=\"_blank\" rel=\"noopener\">Integrations<\/a>&#8216; tab allows you to:<\/p>\n<ul>\n<li>Create and manage API keys for <a href=\"https:\/\/www.process.st\/help\/kb\/integrations\/\">integrations<\/a> and <a href=\"https:\/\/www.process.st\/help\/docs\/getting-started-building-your-own-automations\/\">automations<\/a><\/li>\n<li>Create\u00a0and manage <a href=\"https:\/\/www.process.st\/help\/docs\/webhooks\/\">Webhooks<\/a> for Workflows, <a href=\"https:\/\/www.process.st\/help\/docs\/forms\/\">Forms<\/a>, and <a href=\"https:\/\/www.process.st\/help\/docs\/data-sets\/\">Data Sets<\/a><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16554\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-integration.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p><strong>Note:<\/strong> The image above shows the default settings when you first create a New API or a New Webhook for Workflows.<\/p>\n<h3>Activity tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/activity\" target=\"_blank\" rel=\"noopener\">Activity<\/a>&#8216; tab allows you to view all of your organization&#8217;s activity across all your workflows, workflow runs, forms, and pages. This is great for keeping track of any changes that your team has made.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16552\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-activity.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>The most recent activity shows at the top of this page. Scroll down and select &#8220;<strong>See older activities<\/strong>&#8221; to load more results.<\/p>\n<p>You can use the dropdown shown above, to search for any deleted workflow, <a href=\"https:\/\/www.process.st\/help\/docs\/delete-workflow-runs\/\">deleted Workflow runs<\/a>, deleted forms, or deleted pages that you would like to <a href=\"https:\/\/www.process.st\/help\/docs\/recover-deleted-workflows-and-runs-2\/\">restore<\/a>.<\/p>\n<h3>Billing tab<\/h3>\n<p>The &#8216;<a href=\"https:\/\/app.process.st\/organizations\/manage\/billing\" target=\"_blank\" rel=\"noopener\">Billing<\/a>&#8216; tab allows you to view and manage your organization&#8217;s billing and subscription details. Once on the Billing page, click on &#8216;<b>Manage subscription &amp; view payment history<\/b>&#8216; at the bottom of the page.\u00a0From here you can:<\/p>\n<ul>\n<li>View your current plan and next billing date<\/li>\n<li>Update your payment method and details<\/li>\n<li>Update your organization&#8217;s billing email (unlike in your <a href=\"https:\/\/www.process.st\/help\/docs\/managing-user-profile\/\">personal profile<\/a>, you can have only one)<\/li>\n<li>Add or change your organization&#8217;s billing information (e.g. billing address or Tax ID)<\/li>\n<li>View or download your past invoices<\/li>\n<li><a href=\"https:\/\/www.process.st\/help\/docs\/how-do-i-delete-my-account\/\">Cancel<\/a> your subscription by clicking &#8216;Cancel plan&#8217; on the top right corner<\/li>\n<\/ul>\n<div class=\"embercom-prosemirror-composer-block-container embercom-prosemirror-composer-image intercom-interblocks-align-left\" data-pm-slice=\"0 0 []\"><img decoding=\"async\" class=\"intercom-interblocks-align-left\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/9d5aca90a1620c874cf0ee8618305d43b9cf7690\/1932314829\/08e84e5e34d966ee2d4fb37ad0ba\/image.png?expires=1776657600&amp;signature=6d0c2a7e8e64c593ece3c4fc7002b036e35bbb2b6c82f4737ad855224d4c6804&amp;req=dSkkFMp%2FmYldUPMW1HO4zYX2T5jbQ4S2PExXpYUafuzofQ%3D%3D%0A\" data-link-url=\"\" data-height=\"754\" data-width=\"1208\" \/><\/div>\n<p>&nbsp;<\/p>\n<p>If you have any billing queries you can contact our support team from this page, by clicking the &#8220;<strong>Contact Us<\/strong>&#8221; button.<\/p>\n<p>If you would like to <a href=\"https:\/\/www.process.st\/help\/docs\/how-do-i-delete-my-account\/\">delete your account<\/a> in line with GDPR regulations, you can use the contact us button to request our team does that for you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Organization Management area in Process Street allows Admins to manage all aspects of their organization, including: Inviting and managing users (Admins, Builders, Users, and Guests) Creating and editing groups Adjusting organization settings and branding Managing integrations and automations Tracking account activity Configuring org-wide email notification settings (Enterprise) Handling billing and subscription details Users: Only [&hellip;]<\/p>\n","protected":false},"author":3,"template":"","meta":{"_acf_changed":false,"available_plan":"All plans","available_product":"Settings","footnotes":""},"ht_kb_category":[180],"ht_kb_tag":[204],"class_list":["post-5664","ht_kb","type-ht_kb","status-publish","hentry","ht_kb_category-organization-management","ht_kb_tag-organization-management"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":9,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5664\/revisions"}],"predecessor-version":[{"id":9986,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5664\/revisions\/9986"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/media?parent=5664"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_category?post=5664"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=5664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}