{"id":5668,"date":"2022-09-27T08:00:30","date_gmt":"2022-09-27T08:00:30","guid":{"rendered":"https:\/\/www.process.st\/help\/docs\/support\/"},"modified":"2026-04-08T09:03:56","modified_gmt":"2026-04-08T09:03:56","slug":"support","status":"publish","type":"ht_kb","link":"https:\/\/www.process.st\/help\/docs\/support\/","title":{"rendered":"Contacting Support"},"content":{"rendered":"<p>Have any questions? You can speak with the <a href=\"https:\/\/www.process.st\/\">Process Street<\/a> process pros team by contacting support. We&#8217;re available 24&#215;5 via chat or email.<\/p>\n<p>There are a few ways to do this:<\/p>\n<ul>\n<li>Click the speech bubble on the bottom right of this page<\/li>\n<li>Send us an email at <a href=\"mailto:support@process.st\">support@process.st<\/a><\/li>\n<li>Chat with us via <a href=\"https:\/\/www.facebook.com\/processstreet\/\">Facebook<\/a><\/li>\n<li>Click the &#8220;Help&#8221; button when you&#8217;re working in your Process Street account<\/li>\n<\/ul>\n<h3>When you&#8217;re working in Process Street<\/h3>\n<p>You can chat with our Process pros by clicking the &#8220;<strong>Help<\/strong>&#8221; button in the bottom right corner of your screen. Click on &#8220;<strong>Contact Support<\/strong>&#8221; to open up the chat window, as shown below.<\/p>\n<p>From here you can &#8220;<strong>Send us a message<\/strong>, attach screenshots or screen recordings to explain what you&#8217;d like help with, or ask us any questions you might have.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-13121\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/support.gif\" alt=\"\" width=\"100%\" \/><\/p>\n<p><strong>Note:<\/strong> If you have adblockers enabled you may not be able to view the help button.<\/p>\n<p>You can also access the Process Street knowledge base\u00a0from the help button or from the dropdown next to your profile picture. Or use this link to the\u00a0<a href=\"https:\/\/www.process.st\/help\/\" target=\"_blank\" rel=\"noopener\">knowledge base<\/a>\u00a0to open it up in a new browser tab.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have any questions? You can speak with the Process Street process pros team by contacting support. We&#8217;re available 24&#215;5 via chat or email. There are a few ways to do this: Click the speech bubble on the bottom right of this page Send us an email at support@process.st Chat with us via Facebook Click the [&hellip;]<\/p>\n","protected":false},"author":3,"template":"","meta":{"_acf_changed":false,"available_plan":"All plans","available_product":"General","footnotes":""},"ht_kb_category":[161],"ht_kb_tag":[224],"class_list":["post-5668","ht_kb","type-ht_kb","status-publish","hentry","ht_kb_category-general","ht_kb_tag-support"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":7,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5668\/revisions"}],"predecessor-version":[{"id":9758,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5668\/revisions\/9758"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/media?parent=5668"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_category?post=5668"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=5668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}