{"id":5716,"date":"2020-10-05T12:37:19","date_gmt":"2020-10-05T12:37:19","guid":{"rendered":"https:\/\/www.process.st\/help\/docs\/subscription-cancellation\/"},"modified":"2025-06-23T11:01:32","modified_gmt":"2025-06-23T11:01:32","slug":"subscription-cancellation","status":"publish","type":"ht_kb","link":"https:\/\/www.process.st\/help\/docs\/subscription-cancellation\/","title":{"rendered":"I Cancelled My Subscription, Why Was I Charged?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u00a0If you&#8217;ve canceled your Process Street subscription but still received a charge, it may be due to a billing error from our payment processor or the cancellation timing concerning your billing cycle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re here to help and will work quickly to resolve any unexpected charges.<\/span><\/p>\n<h3><b>Common Reasons You May Still See a Charge<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cancellation occurred after your billing date<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> If you canceled your subscription after a new billing period started, your account may have already been charged.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multiple organizations<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> If you&#8217;re part of more than one Process Street organization, you may still be subscribed and billed under a different one.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li><b>Payment processor error<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"> On rare occasions, third-party billing systems may process a charge even after cancellation.<\/span><\/li>\n<\/ul>\n<h3><b>What to Do<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Don\u2019t worry<\/b><span style=\"font-weight: 400;\"> \u2014 we\u2019ll help fix it.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contact our Support team<\/b><span style=\"font-weight: 400;\"> as soon as possible:<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In-app: Click the <\/span><b>Help<\/b><span style=\"font-weight: 400;\"> button in the bottom-right corner and select <\/span><b>Contact Support<\/b><b><br \/>\n<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email: support@process.st<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Provide:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The email associated with your account<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The last 4 digits of the card (if applicable)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The date and amount of the charge<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We\u2019ll investigate and resolve the issue promptly.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0If you&#8217;ve canceled your Process Street subscription but still received a charge, it may be due to a billing error from our payment processor or the cancellation timing concerning your billing cycle. We\u2019re here to help and will work quickly to resolve any unexpected charges. Common Reasons You May Still See a Charge Cancellation occurred [&hellip;]<\/p>\n","protected":false},"author":3,"template":"","meta":{"_acf_changed":false,"available_plan":"All plans","available_product":"Settings","footnotes":""},"ht_kb_category":[208],"ht_kb_tag":[273,274],"class_list":["post-5716","ht_kb","type-ht_kb","status-publish","hentry","ht_kb_category-faq","ht_kb_tag-billing","ht_kb_tag-payments"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":3,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5716\/revisions"}],"predecessor-version":[{"id":8897,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/5716\/revisions\/8897"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/media?parent=5716"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_category?post=5716"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=5716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}