{"id":7022,"date":"2023-10-16T08:00:44","date_gmt":"2023-10-16T08:00:44","guid":{"rendered":"https:\/\/www.process.st\/help\/docs\/org-level-notifications\/"},"modified":"2025-11-24T09:59:01","modified_gmt":"2025-11-24T09:59:01","slug":"org-level-notifications","status":"publish","type":"ht_kb","link":"https:\/\/www.process.st\/help\/docs\/org-level-notifications\/","title":{"rendered":"Organization-Wide Email Notifications"},"content":{"rendered":"<p>Organization-wide email notifications allow you to manage the email notifications your team receives. This means they can focus on notifications in the same place where they work like Slack or Microsoft Teams.<\/p>\n<p>You can also customize these email notifications to match your <a href=\"https:\/\/www.process.st\/help\/docs\/custom-branding\/\">company&#8217;s branding<\/a> by adding your logo and colors to the emails sent by <a href=\"https:\/\/www.process.st\/\">Process Street<\/a>.<\/p>\n<p>For example, as a part of your <a href=\"https:\/\/www.process.st\/templates\/employee-onboarding\/\">onboarding process<\/a>, you want to send a customized welcome email to your new hire. You can turn on the onboarding email notification in your organization settings and turn off all other notifications to keep your new hire focused on the onboarding process.<\/p>\n<p>With your company logo and colors in the customized email, your new hire will associate the welcome email with your onboarding process.<\/p>\n<p>Setting the default email notifications will affect all the users in your organization, including any new users you add at any later time.<\/p>\n<p><strong><i>Users: In order to manage your organization, you must be an Administrator.<\/i><\/strong><\/p>\n<p><em><strong>Plans: These features is available on our <a href=\"https:\/\/www.process.st\/pricing\/\">Enterprise<\/a> plan. If you\u2019re interested in accessing these features, please reach out to our <a href=\"mailto:support@mail.process-street.com\">support<\/a>\u00a0team.<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16748\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/org-notifications1.gif\" alt=\"\" width=\"100%\" \/><\/p>\n<h2><b>Organization-wide email notifications<\/b><\/h2>\n<p>To set your organization-wide default notifications, go to your <strong><a href=\"https:\/\/brightstar.process.st\/organizations\/manage\/notifications\">Organization settings<\/a><\/strong> and navigate to the <strong>Notifications<\/strong> tab. Use the <strong>toggle switch<\/strong> next to each notification to turn it on or off.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-8619\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications.png\" alt=\"Setting organization level notifications\" width=\"100%\" srcset=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications.png 2844w, https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications-300x150.png 300w, https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications-1024x512.png 1024w, https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications-768x384.png 768w, https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications-1536x768.png 1536w, https:\/\/www.process.st\/help\/wp-content\/uploads\/2023\/10\/Org-level-notifications-2048x1024.png 2048w\" sizes=\"(max-width: 2844px) 100vw, 2844px\" \/><\/p>\n<p>If a user would like to receive notifications that you turned off for everyone, they can do so from their <a href=\"https:\/\/brightstar.process.st\/users\/me\/manage\/notifications\">user profile notifications<\/a>.<\/p>\n<p>Note: The setting for &#8220;Invitation to create an account within your organization&#8221; refers to the email that is sent to new users you invite to join your Process Street organization.<\/p>\n<h2>Customized email notifications<\/h2>\n<p>To help your users associate Process Street&#8217;s email notifications with your company, you can incorporate your company logo and brand colors in these emails.<\/p>\n<p>To do this, go to your <strong><a href=\"https:\/\/brightstar.process.st\/organizations\/manage\/settings\">Organization Settings<\/a><\/strong> and navigate to the <strong>Settings<\/strong> tab then scroll to the bottom of the page. Under <strong>Email Notifications<\/strong>, upload your company logo or a header image to be displayed in the email.<\/p>\n<p>Set your primary brand color and click <strong>Save<\/strong>. This will display as the button color in your email. Set the background color of the email then click <strong>Save<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16742\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/customized-email-notifications.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>You can also customize the message in the email footer or use the default message, as shown below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16746\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/customized-email-notifications-footer.gif\" alt=\"\" width=\"100%\" \/><\/p>\n<p><strong>Note:<\/strong> Footer messages only support HTML as of now.<\/p>\n<p>Click on <strong>Send Test<\/strong> to receive a preview of your customized email, as shown below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-16752\" src=\"https:\/\/www.process.st\/help\/wp-content\/uploads\/2024\/02\/customized-email-notifications1.png\" alt=\"\" width=\"100%\" \/><\/p>\n<p>You can continue to make changes or <strong>Activate<\/strong> your customized email using the toggle next to it.<\/p>\n<h3>Custom Sender Domain<\/h3>\n<p>Setting up a <a href=\"https:\/\/www.process.st\/help\/docs\/email-widget\/#custom-sender-domain\">custom email domain<\/a> can help your users recognize your emails better while allowing you to maintain consistency with your branding. If you don&#8217;t set that up, your notifications will be sent from <strong>do-not-reply@process.st<\/strong> by default.<\/p>\n<p>This feature is available on our\u00a0<a href=\"https:\/\/www.process.st\/pricing\/\">Enterprise<\/a> plan. If you\u2019re interested in accessing this feature, please contact our <a href=\"mailto:support@mail.process-street.com\">support<\/a>\u00a0team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Organization-wide email notifications allow you to manage the email notifications your team receives. This means they can focus on notifications in the same place where they work like Slack or Microsoft Teams. You can also customize these email notifications to match your company&#8217;s branding by adding your logo and colors to the emails sent by [&hellip;]<\/p>\n","protected":false},"author":14,"template":"","meta":{"_acf_changed":false,"available_plan":"Enterprise","available_product":"Settings","footnotes":""},"ht_kb_category":[180],"ht_kb_tag":[391,510],"class_list":["post-7022","ht_kb","type-ht_kb","status-publish","hentry","ht_kb_category-organization-management","ht_kb_tag-email-notifications","ht_kb_tag-organization-settings"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/7022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/users\/14"}],"version-history":[{"count":4,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/7022\/revisions"}],"predecessor-version":[{"id":9486,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb\/7022\/revisions\/9486"}],"wp:attachment":[{"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/media?parent=7022"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_category?post=7022"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.process.st\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=7022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}