All posts containing money


ISO 19011:2018 Basics (8 Free Management System Audit Checklists)

internal audit

What exactly is an “audit“?

The International Organization for Standardization defines it as:

“[the] systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled.” – ISO, from ISO 19011:2018 – Guidelines for Auditing Management Systems

That’s another way of saying someone takes a look at what you’re doing, gathers some evidence, and compares that evidence to what you’re supposed to be doing (in other words, a set of clearly documented requirements).

In the case of ISO, these requirements are known as standards. ISO 9001 is a standard. ISO 14001 is a standard.

Importantly, this understanding of audit implies that there are a few main things being considered by the auditor:

  • What’s documented by the company (e.g. internal processes, policies, and SOPs)
  • Evidence gathered to support how these policies, procedures, and SOPs are implemented in practice
  • The requirements defined by the ISO standard being audited against (e.g. ISO 9001)

Audits performed by companies to assess and analyze their own management systems are known as internal audits. Many resources for guiding companies on how to perform internal audits exist, and foremost of these is the ISO 19011 standard.

For most management system standards, internal audits are an important requirement. Even guideline standards like ISO 26000 for social responsibility depend on reports to evidence the success of their implementations.

As such, ISO 19011 defines a set of guidelines; a framework for companies to plan, implement, and improve upon their audit programs, for auditing the implementation of management systems.

Since the first edition of ISO 19011 was published in 2002, many new management system standards have been published.

These standards often share a common structure, including certain requirements, terms, and definitions being used. That means ISO 19011 can be used to devise highly economic audit programs, wherein knowledge and processes can be shared and applied across various management systems.

By considering how they might take a broader approach to management system auditing and integration, companies implementing ISO management systems stand to save time, money, and confusion when preparing for and implementing internal audits.

The goal of this post is to provide a spring-board for understanding ISO 19011, and how to get started with internal ISO auditing. In this post, I’ll cover:

  • What is ISO 19011
  • 7 principles of ISO auditing
  • Different types of ISO audit
  • Key elements of an ISO audit
  • 8 free ISO audit templates

If you just want the free ISO audit templates, then here they are:

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What is Employee Engagement? How to Keep Your Team Happy and Motivated

what is employee engagement

What is employee engagement?

I’d been explaining the ins-and-outs of my job to my family for a while but here I had to stop to give more detail. That’s when it hit me.

To most people, employee engagement is jargon.

They see it as an airy concept that doesn’t have a solid definition – it’s something that marketers point at to sell products and nothing more.

The reality couldn’t be further from that.

Employee engagement is a vital statistic which can show the overall health of a business at every level. If you can affect it, it can result in massive benefits such as a 67% lower employee turnover rate and 21% higher productivity.

It’s time to learn what employee engagement is, how to measure it, and what you can do about it.

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What Are Bug Bounties? The Top 20 Bounty Lists and Why They’re Useful for Companies

bug bounties

Hacking is constantly misunderstood in pop culture.

From an 11-year-old crashing Wall Street and flying through 3D landscapes in Hackers to “hacking” an entire city in Watch Dogs, it’s easy to see why it’s seen as an extreme and dangerous hobby to have.

In reality, there are plenty of “white-hat” (well-intentioned) hackers who help companies to identify security weaknesses in their programs through bug bounties.

So, to de-mystify the air around bug bounty programs and white-hat hacking, this post will show you:

  • What bug bounties are
  • How you can start earning money through them
  • What to consider when setting up your own bug bounty program
  • 20 examples of top bug bounty programs you can take inspiration from or take part in yourself

Let’s get started.

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Building an All-powerful Influencer Marketing Strategy

This is a guest post by Adlin Sherley, an enthusiastic writer specializing in social media marketing techniques. She has a healthy obsession with writing, reading and catching up with her friends. Her passion is to help people in all aspects of marketing through the content she provides.

If you have a product, service or even just an idea that is worth selling, how would you do it? How would you let people know?

In the world of business, certain principles have been relevant for centuries. The concepts of promotion and marketing have existed for as long as humans have been trading.

Humans have always used their voices to communicate, tell stories, and spread messages, which is why word of mouth is still one of the simplest yet most effective ways of marketing something.

Before the internet or advent of the printing press, marketing moved slower. Person A used or came across something that caught their attention, and then they went around spreading the word to B, C, D, and whoever else was along the way. Arguably, it was a lot easier to convince people back then.

One thing that has changed with the advent of digital technology, is the speed and reach of marketing and advertising tools.

Enter the digital era

As we enter into the age of information, technology has made reaching large numbers of people as easy as a single click.

On the other hand, this means that competition in the attention-economy is fiercer than ever, with the coveted-yet-fickle attention span of individuals the shining prize.

“Going viral is not an outcome; it’s a happening. Sometimes it happens; sometimes it doesn’t. Just remember, fans are vanity and sales are sanity.” – Lori Taylor (@lorirtaylor)

Analogies aside, marketing today is a matter of strategy; well-planned, well-implemented, and continuously improved upon. If your marketing strategy is bang-on, then there’s nothing stopping you.

Conversely, a single wrong move could set you back tremendously, and that’s why it’s important to establish a process.

Breaking down digital marketing

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Project vs Process: What’s the Best Form of Management for Me?

project vs processWhen it comes to managing what work gets done, we’re often faced with a choice: is this a project, a process, …or both?

Different tasks need different approaches.

You need multiple techniques in your skillset and understanding the difference between projects and processes, and how this impacts on work, makes for a very useful tool.

In this Process Street article, we’ll look at:

  • Project vs Process: What’s the difference?
  • What is a process?
  • What is a project?
  • The principles of process management
  • How projects can become processes
  • Get started with process management today

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Basics of Enterprise Risk Management (ERM): How to Get Started

risk management framework

Organizations exist to create value for their stakeholders. By setting objectives, developing strategies, following through and continuously improving processes, value is created.

That’s the ideal situation, at least. In reality, it’s not always as simple as making a plan and sticking to it. There’s always the risk that certain events could affect the success of these plans.

It’s the job of management to make adequate preparations to ensure that systems are in place to continue hitting objectives, even when the beast of unforeseen circumstance rears its head.

Enterprise risk management (ERM) is a direct solution to these kinds of uncertainties, allowing management to oversee the continual creation of value on a complete, integrated, organization-wide level.

By utilizing an effective ERM system, you can rest assured that the organization will see a consistently high success rate in terms of hitting objectives and KPIs.

Stakeholders of all kinds, from customers, suppliers, government and regulatory bodies are all increasingly interested in how businesses are implementing ERM. A well-implemented ERM system could set the foundation for many high-quality, long-term client relationships.

Equally, not having a proper system for enterprise risk management could mean your business is perceived as less competent, and could even result in loss of clients and damage to brand image.

In this post, I’ll discuss:

  • Introduction to and basics of enterprise risk management
  • Benefits of a well-implemented ERM system
  • Core ideas of ERM
  • Examples of different ERM approaches
  • The enterprise risk management process
  • Implementing ERM
  • Automating ERM

To begin with, I’ll start by breaking down the full scope of an ERM system, and some basic definitions.

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Burnout: How I Beat It, and How You Can Too

burnout process streetPush through this week and you can take it easy when things ease off.”

I’ve made the mistake of working up to and beyond the point of burnout. In my first few months with Process Street I worked so much that I almost quit through exhaustion.

It shouldn’t have to get that bad before we recognize that burnout is a very real danger for any and every employee.

Skyrocketing blood pressure and a lowered immune system are common signs of burnout. A cold might knock you down for two weeks instead of two days“, Tony Robbins on the effect of stress and burnout on physical health, How to Recognize Burnout Symptoms Before It’s Too Late

Anyone can suffer from burnout, leaving them physically and mentally exhausted, compounding other small issues into impassable roadblocks, killing productivity and even making them more vulnerable to illness.

Then, if the stress is high or the burnout consistent enough, they’ll quit.

Hiring is expensive, let alone the bad press you’ll get for a team member quitting due to preventable work stress and burnout. Heck, that’s not even counting the productivity loss while the employee is still with you.

Don’t let that happen.

From my own personal experience and the stories of others, I’ve put together this post to show you exactly what burnout is, how to fight it and how to prevent it whether you’re an individual or a team.

Let’s get stuck in.

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CX Design: How to Craft & Deliver Excellent Customer Experiences

cx-design

It’s no secret that attracting, satisfying, and retaining customers is becoming increasingly challenging.

The sheer amount of choice and demand for fast, flawless service demands businesses to formulate and execute effective ways to deliver excellent customer experiences.

Without acknowledging the importance of the customer experience at every touchpoint, companies miss out on great opportunities to develop a strong brand identity; opportunities that cannot afford to be missed in a business environment where first impressions are pivotal.

A slew of recent research studies provides us with the data to support this perceived demand to enhance customer experiences.

McKinsey research found that 70 percent of buying experiences are based on how the customer feels they are being treated—and a large part of that has to do with showing the customer you (as the brand) care about them, and value their business.

It’s also been found that 58% of consumers are willing to spend more on companies that provide excellent customer service throughout the buying process.

To cap it off, the Digital Marketing Trends Report by Econsultancy and Adobe asked companies to indicate the single most exciting opportunity for their organization in the upcoming year – and, yes indeed, customer experience came out on top.

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Top Startup Accelerators: The Road to Startup Acceleration (Free Infographic)

the road to startup acceleration

This is a guest post by Caitlin Reimers Brumme, Managing Director of MassChallenge Boston. Prior to MassChallenge, Caitlin led the Impact Collaboratory at the Harvard Business School, a multi-faceted effort to develop world class academic leadership on the topic of “Investing in the 21st Century” including sustainable, ESG and impact investing. Caitlin holds an MBA with high distinction from Harvard Business School, where she was a Baker Scholar, and a B.A. with honors from The Woodrow Wilson School of Public and International Affairs at Princeton University.

Accelerating a startup is like pouring rocket fuel into the tank of some crazy, untested contraption. If the engine is strong and built for speed, there’s potential for an explosive reaction.

It’s the job of accelerators to make sure the company they’re funding and mentoring will create the right kind of explosion. Because funding can hurt a company, and mentoring can go to waste if the foundations of a startup aren’t solid.

That’s why some select accelerator success stories like Stripe, Mopub, and SendGrid have graduated and gone on to raise record amounts, go public in record time, or be acquired for vast sums of money.

It’s also the reason why some never make it.

Accelerators are hyper-competitive because they’re looking for startups that have a lot of the scaling infrastructure or potential already in place. With the funding, mentoring, and connections they provide, a startup with a great idea and MVP can break through from obscurity and see headline-grabbing success in a matter of months.

But exactly how likely is it that your startup will get accepted into an accelerator? What are the processes that underpin accelerator programs, and the resources these organizations offer startups that makes it possible to scale so rapidly?

In this article, we take a look at startup acceleration by the numbers, starting with a brief note on what an accelerator actually is.

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Top 16 Outlook Extensions to Boost Your Productivity

Outlook Extensions

Love or hate Microsoft, if your company uses Outlook, you need it to check in with your team, communicate with customers, and coordinate events.

While it’s great to have your email and calendar automatically synced, you can’t rely on Outlook to automatically solve all your productivity woes. Instead, think of it as a platform you can customize and optimize to help simplify your workflow.

These add-ins let you set reminders, track whatever you send, and move important info to the right place sooner. They can even reduce the number of pointless emails you get.

Here are 16 Outlook add-ins, compiled by us here at Process Street, that will transform your inbox into an efficient machine.

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