All posts containing money


9 Benefits of Business Process Management (BPM) and Why You’ll Love It

benefits of bpm business process managementThis is a guest post from Pauline Farris, a translator who speaks Portuguese, English, Spanish and Italian. She travelled the world to immerse herself in new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division.

The world of business is changing fast and there’s no time for hesitation.

In every domain, competition is getting strong and the market is getting less tolerant of mistakes. This is why more and more companies worldwide are embracing Business Process Management (BPM).

BPM is a management system which aims at improving a company’s overall performance through optimization of important business processes, appropriate management, and maintaining those changes which have been made.

The BPM market is expected to grow to approximately USD $16 billion by 2023, with a 14% CAGR between 2017 and 2023 (Business Process Management Market Research Report).

benefits of bpm market growth
Source

This shows that companies on a global level have recognized the need for improvement, development, and change.

Can business process management help your organization achieve its goals? It’s time to take a deeper look. Here is an exploration of the main benefits of adopting BPM and the reason why the BPM market is thriving worldwide.

This Process Street article will include:

  • A brief primer on Business Process Management (BPM)
  • The 9 benefits of BPM: How to boost your business
  • How you can get started and reap the benefits of BPM today!

Continue Reading

Self-Service Vs. Customer Support: Which is the Best Customer Engagement Strategy?

customer engagement strategy

This is a guest post from Brayn Wills, knowledge management manager at ProProfs. He is responsible for creating unique and relevant content on knowledge base tools and keeping track of the latest developments in the realm of knowledge management. In his free time, he is either reading a new book or exploring offbeat destinations.

When customers deal with businesses, they expect a great experience. This means that some kind of customer support needs to be available to them, around the clock.

Of course, providing quality customer support with real human agents managing helpdesks 24/7 is an expensive proposition.

On the other hand, companies need to make it easy for customers to access information to solve common queries – this is a vital factor in the journey towards consistent, high-quality customer satisfaction.

Many organizations are now implementing customer self-service via traditional and online platforms to ensure that neither the business nor the customer suffers.

This helps them to deliver a double whammy of maintaining their overheads while improving their efficiency in customer service, both of which result in improved customer experience.

With the adoption of digital services, self-service is gradually minimizing the burden on live agents too. It is also allowing businesses to successfully meet customer expectations with regards to servicing queries in a more timely and regulated fashion.

However, going overboard with the automation of customer support self-service can be a risky move for businesses. While it may help in curbing expenses, it may take an adverse toll on customer satisfaction and the overall reputation of the business. Therefore, the key is to hit the right balance between man and machine.

Continue Reading

How to Automate User Onboarding with Customer Education

How to automate user onboarding with customer education

This is a guest post from Kyriaki Raouna, a Content Writer at LearnWorlds writing about marketing and elearning. She is an experienced career consultant and a content writer for SaaS.

User onboarding is one of the hottest topics of discussion amongst SaaS companies. You start thinking about it on day zero of your launch and continuously improving onboarding as your business grows.

Welcoming and educating users on the use of your product is a priority for software businesses, and while you scale, you will want to automate the onboarding process.

In fact, the quicker you do so, the better. Customer onboarding is a huge opportunity for every SaaS. Especially if you are working to increase sales and reduce churn rates.

When onboarding is combined with customer education, it becomes the ALPHA and OMEGA of activating users and ending up with loyal customers who are experts in your product and advocate for you.

Indeed, the biggest software companies with a highly valued brands use education as marketing and for user onboarding, but more on this later…

Continue Reading

22 Business Growth Lessons for Startups from SaaStr Europa

business growthStartup life is hard enough when you’re trying to get a product off the ground.

But the challenge doesn’t stop at your first investment round.

The growth stage of a startup is where a whole load more are likely to flounder. You’ve made big promises to your investors and you’re struggling to meet those targets – not ideal.

Achieving the first stages of growth necessary to access further venture capital, or generate revenues you can rely on, is not easy. Your customers have higher expectations for your product and your team is expanding and professionalizing all while you’re still trying to improve output.

Fortunately, conferences exist where you can go to watch lectures, promote your product, and realize that everyone else is fighting the same issues at the networking events.

One growing scene at the moment is the European SaaS market.

Not as mature as its American cousin, the SaaS market in Europe has an explosion of companies and all of them are vying for that next stage of growth.

That’s why we went down to SaaStr Europa to find out what advice the speakers and panels would have for the 2019 cohort.

In this Process Street article, we’ll cover the key business growth lessons from a series of headline lectures:

  • Logging in to Paris
  • The Answers to Everything – with SaaStr, G2, Twilio, and CircleCI
  • Hackathon to Unicorn – with Talkdesk
  • Happy Customers at Scale – with New Relic
  • The Rules You Can Break – with Tradeshift
  • Freemium at Scale – with Typeform
  • Process Street won the prize!

Continue Reading

How To Create A Newsletter: Top 20 Newsletter Templates For Your Business

Newsletter templates: How to create a newsletter

When presented with state-of-the-art SEO methods and swish social media platforms, it is easy to dismiss newsletters from your marketing strategy. But what if I told you, by doing so, you are missing out financially?

66% of email marketing involves newsletters. This makes newsletters the top email marketing method.

Keep that statistic in mind, as I fire another interesting fact at you. 59% of business to business marketers state that email is the most effective channels in regards to revenue generation. We know that email marketing is predominantly newsletters (66% of it). Can we not infer the huge revenue potential email newsletters have for your business?

In light of this, Process Street has gathered 20 newsletter templates. Each template provides the backbone structure to ease the creation of your newsletters.

Besides these 20 newsletter templates, Process Street also provides a newsletter template process. This process guides you, increasing the efficiency of your newsletter creation process.

Treat this article as an all-encompassing platform, designed to help you create your email newsletter. We have structured this article into the below subheadings:

  • Why do you need email newsletters?
  • How do you write an email newsletter?
  • Process Street’s newsletter template process
  • 20 top newsletter templates

Scroll down for more information on the templates provided, or access them via the quick links below:

20 email templates

Process Street’s newsletter template process

Continue Reading

Gap Analysis: How to Bridge the Gap Between Performance and Potential

Gap Analysis How to Bridge the Gap Between Performance and Potential

If you want to grow your business, you need to know how to allocate your resources to make it happen. How do you figure out the steps you need to take, or the processes you need to implement to make it happen?

You conduct a gap analysis.

Simply put, the gap analysis is a tool designed to help you understand where you are, and what you need to do in order to get to where you want to be.

In this article, I’ll be breaking down the basics and running through a process for getting started with performing your first gap analysis.

Here’s what this Process Street article has in store:

  • What is a gap analysis? In simple terms
  • Common use cases for gap analysis
  • Different types of gap analysis
  • The gap analysis process
  • Gap analysis tools
  • How to streamline the gap analysis process

Let’s get started.

What is a gap analysis?

gap analysis graph

Continue Reading

What is Workplace Diversity? Improving Diversity in the Workplace (8 Free Templates)

Diversity in the Workplace

Workplace diversity is more than a buzzword. It’s also more than a passing phenomenon.

Whether it’s findings from MIT proving that having an equal gender balance increases revenue, or McKinsey’s discovery that companies in the top quartile for racial and ethnic diversity have a 35% increase in financial returns above the national average, diversity positively affects both a company’s culture and bottom-line.

At Process Street, we recognize the importance of diversity, but we also understand that improving diversity in the workplace isn’t an easy task for HR teams.

That’s why we’ve created these 8 free templates:

However, before deep-diving into the templates, it’s crucial to have a solid understanding of exactly what diversity in the workplace is, and why it’s profoundly important. This will help you get the maximum possible value from our templates.

With that being said, let’s get started!

Continue Reading

ISO 19011:2018 Basics (8 Free Management System Audit Checklists)

internal audit

What exactly is an “audit“?

The International Organization for Standardization defines it as:

“[the] systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled.” – ISO, from ISO 19011:2018 – Guidelines for Auditing Management Systems

That’s another way of saying someone takes a look at what you’re doing, gathers some evidence, and compares that evidence to what you’re supposed to be doing (in other words, a set of clearly documented requirements).

In the case of ISO, these requirements are known as standards. ISO 9001 is a standard. ISO 14001 is a standard.

Importantly, this understanding of audit implies that there are a few main things being considered by the auditor:

  • What’s documented by the company (e.g. internal processes, policies, and SOPs)
  • Evidence gathered to support how these policies, procedures, and SOPs are implemented in practice
  • The requirements defined by the ISO standard being audited against (e.g. ISO 9001)

Audits performed by companies to assess and analyze their own management systems are known as internal audits. Many resources for guiding companies on how to perform internal audits exist, and foremost of these is the ISO 19011 standard.

For most management system standards, internal audits are an important requirement. Even guideline standards like ISO 26000 for social responsibility depend on reports to evidence the success of their implementations.

As such, ISO 19011 defines a set of guidelines; a framework for companies to plan, implement, and improve upon their audit programs, for auditing the implementation of management systems.

Since the first edition of ISO 19011 was published in 2002, many new management system standards have been published.

These standards often share a common structure, including certain requirements, terms, and definitions being used. That means ISO 19011 can be used to devise highly economic audit programs, wherein knowledge and processes can be shared and applied across various management systems.

By considering how they might take a broader approach to management system auditing and integration, companies implementing ISO management systems stand to save time, money, and confusion when preparing for and implementing internal audits.

The goal of this post is to provide a spring-board for understanding ISO 19011, and how to get started with internal ISO auditing. In this post, I’ll cover:

  • What is ISO 19011
  • 7 principles of ISO auditing
  • Different types of ISO audit
  • Key elements of an ISO audit
  • 8 free ISO audit templates

If you just want the free ISO audit templates, then here they are:

Continue Reading

What is Employee Engagement? How to Keep Your Team Happy and Motivated

what is employee engagement

What is employee engagement?

I’d been explaining the ins-and-outs of my job to my family for a while but here I had to stop to give more detail. That’s when it hit me.

To most people, employee engagement is jargon.

They see it as an airy concept that doesn’t have a solid definition – it’s something that marketers point at to sell products and nothing more.

The reality couldn’t be further from that.

Employee engagement is a vital statistic which can show the overall health of a business at every level. If you can affect it, it can result in massive benefits such as a 67% lower employee turnover rate and 21% higher productivity.

It’s time to learn what employee engagement is, how to measure it, and what you can do about it.

Continue Reading

What Are Bug Bounties? The Top 20 Bounty Lists and Why They’re Useful for Companies

bug bounties

Hacking is constantly misunderstood in pop culture.

From an 11-year-old crashing Wall Street and flying through 3D landscapes in Hackers to “hacking” an entire city in Watch Dogs, it’s easy to see why it’s seen as an extreme and dangerous hobby to have.

In reality, there are plenty of “white-hat” (well-intentioned) hackers who help companies to identify security weaknesses in their programs through bug bounties.

So, to de-mystify the air around bug bounty programs and white-hat hacking, this post will show you:

  • What bug bounties are
  • How you can start earning money through them
  • What to consider when setting up your own bug bounty program
  • 20 examples of top bug bounty programs you can take inspiration from or take part in yourself

Let’s get started.

Continue Reading

Get a free Process Street account
and take control of your workflows today.

No Credit Card Required