9 Checklists to Help Hospitals Deliver and Optimize Superb Patient Experiences

hospital-checklists

Checklists are becoming an increasingly important focus area for hospitals and other institutions in the medical field when it comes to treating patients more effectively, providing a safe and secure environment for recovery, and improving the overall patient experience.

Why?

Because numerous studies have proven that they work, and in an industry where human error can literally cause the death of a patient, it is absolutely critical for medical professionals to execute processes properly, in a timely fashion, and without missing a single step.

While you may initially think that hospital checklists would be a hindrance in a profession that requires fast, effective action, this is simply not the case if checklists are integrated and used properly.

There is no published data to date indicating that checklists may have contributed to adverse events, such as imposing a burden on the primary care providers, delays in treatment because of lengthy checklists, or errors of omission. Rather, they are largely considered important tools to condense large quantities of knowledge in a concise fashion, reduce the frequency of errors of omission, create reliable and reproducible evaluations and improve quality standards and use of best practices. – International Journal for Quality in Health Care

If you have been a long-time user of Process Street, you may well be aware of our admiration for the work of Atul Gawande, MD, author of The Checklist Manifesto published in 2009.

This book is what really kickstarted the adoption of checklists in healthcare, most notably, the World Health Organization (WHO) surgical safety checklist which WHO developed in conjunction with Dr. Gawande, supported by the compelling insight he provided in his book.

In the Keystone Initiative’s first eighteen months, the hospitals saved an estimated $175,000,000 in costs and more than 1,500 lives. The successes have been sustained for almost four years—all because of a stupid little checklist.Atul Gawande, The Checklist

The checklist is currently supported by hundreds of organizations around the world.

If you are interested in reading more about Dr Gawande and his book, I have provided links to a number of resources at the end of the article.

Among 8 other free checklists we are about to present, we have adapted the WHO surgical safety checklist to fit the format of our software, so you can keep a digital footprint and ensure each and every surgery has been performed as it should be.

The other 8 checklists cover a range of important healthcare processes including cleaning a patient room, conducting a safety inspection, ensuring compliance with HIPAA regulations, and more.

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Employee Checklists: How Successful Organizations Use Them

Employee Checklists

Trump. Pineapples on pizza. Checklists.

What the public is divided on is incredibly varied.

To boot, how the public uses checklists varies even more. For instance, at Process Street, we use checklists for pretty much everything – not only because we’re a virtual team, but also because, well, we know they’re darn useful.

But we also know some organizations don’t use checklists to such a degree – they’re limiting themselves to only 2-3 checklists per team. Or, they’re using business software that wasn’t intended for checklists to create, manage, and house their checklists. (🤔)

We thought this was all very interesting.

That’s why we’ve done some qualitative research regarding how organizations around the globe are using checklists – specifically, employee checklists.

Dear reader, we’re bringing you some top-secret, never-seen-before material on how organizations really use employee checklists. In the below sections, you’ll find insightful comments from our participant pool:

Now, let’s get into it.

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The Checklist Manifesto Quotes

The Checklist Manifesto Quotes

The most useful Checklist Manifesto quotes

After publishing the Checklist Manifesto Review and following up with the Checklist Manifesto Summary, I thought it’d be fun to share the most memorable The Checklist Manifesto quotes by surgeon Atul Gawande. The book is packed full of useful knowledge, and not just from the author himself.

He interviews professionals from the man responsible for foolproof checklists given to pilots flying incredibly complex Boeing airplanes to a group of high-powered venture capitalists. All the people in the book have something in common – they want to reduce risk. And Gawande himself, like every human being with a will to survive, is no stranger to risk reduction. For him, however, it’s vitally important.

The Checklist Manifesto is the story of how this simple checklist was made.

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Here’s What Goes Catastrophically Wrong When You Don’t Follow Your IT Process

IT Process

On November 18, 2014, Microsoft Azure went dark. Thousands of the cloud computing service’s customers experienced downtime on their sites for over 9 hours. When they flooded Microsoft customer support to ask what the hell had gone wrong, customers learned that it wasn’t some glitch, natural disaster, or devious hacking scheme.

It was pure human error.

Microsoft deployed an update without running through the standard operating guidelines specifically laid out for this scenario. Instead of rigorously checking that the update was good to go, engineers shipped it on the assumption it was bug-free. This wasn’t just this one-time incident—engineers at Azure regularly violated standard operating procedure because 99.9% of the time, it was a total waste of their resources.

And it’s not just Azure that does this—habitual violation of process leads to a ton of mistakes in all kinds of IT arenas.

When I was 16, I landed my first “real” job which so happened to be in IT. I had just passed my CCNA with the help of my dad (apparently the youngest person in Australia at the time) and was hungry to get my hands on some real technology.

But once I started, I found there was rigid process everywhere, and configuring a live Windows 2000 server was a totally different experience to tinkering with my fathers machines at home, with serious consequences for not following the process.
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4 Writing Mistakes to Avoid (Unless You Like Sounding Silly)

Writing Mistakes to Avoid

If you’re looking for a study that nicely sums up why business writing is distant, pretentious and ruthlessly disengaging, look no further than 5 Monkeys and a Ladder. This famous urban legend, based on two real sociological experiments, explains the close-minded and anti-growth attitudes that result in the inflated, artless tone content and copywriters so easily slip into.

The Study

Five monkeys live in a room with a ladder, a bunch of bananas and a cold water sprinkler. When a monkey goes to the top of the ladder to reach for the bananas, the sprinkler turns on and splashes the others with cold water. The other angry monkeys beat it up, and it eventually learns to stop trying.

Monkeys in a room

The monkeys are replaced one by one, and each new monkey tries to climb the ladder for the bananas but is pulled down and beaten up by the rest of the group. After some time, the last original monkey is replaced with a new one and tries to climb the ladder. Guess what happens… they all try to stop it, without even knowing they’ll get sprayed with water, just because that’s the way things are.

“The most damaging phrase in the language is: ‘It’s always been done that way.’” – Grace Hopper

The Way Boring People Write

Something we should remind ourselves of in times like these is an essay by George Orwell called “Politics and the English Language.” Unlike his other informative essays such as “A Nice Cup of Tea,” this was directed at politicians, those timeless masters of verbal trickery. Orwell was sick of being given watered-down truth cloaked in fancy, meaningless language. In this post, I’ll go through some of the writing mistakes to avoid making, and how it can be applied today.
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