Emoji Aren’t Just For Fun: Using Emoji in Business Documents

Don’t you just hate reading internal business documents? 😴

They’re stuffy, dull, and aren’t optimized for human beings to read. No one opts to pop a mid-morning sleeping pill at their desk, but diving into your library of internal documents is probably about as soporific.

Here’s the strange thing:

There’s no shortage of data on the importance of visuals and how to write content that gets read, but when it comes to internal documents, it’s naively accepted that they can be incomprehensible, unappealing walls of text.

However, with emoji, processes can be clear, memorable, and visually appealing. Here’s a basic example in Process Street using Kurt Braget’s PILLARS system, combined with Emojipoint (another system of his):

What’s the point, you may ask?

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