This is a guest post by Laura Garber. Laura, also known as the Career Coaching Expert, works with CraftResumes and helps individuals with their resume writing.
What’s the hallmark of a successful business?
Well, from a consumer standpoint, it’s exceptional customer service. Understandably, customers have always aligned themselves with brands that value customer service.
A big part of a company’s success, therefore, can be attributed to its employees. Companies that invest in employee development and train their employees to deliver first-class customer service are likely to:
- Gain a competitive advantage;
- Attract and retain the best talent in the industry;
- Realize a 24% increase in their profit margins.
Obviously, training and developing your employees gives them the necessary tools to do their jobs, but there’s a lot more to it than that.
This Process Street post will explain it all, by answering the following questions:
- What is employee development & why do it?
- What’s the difference between employee development & employee training?
- What are the main challenges of employee development & training?
- How do I implement a successful employee development program?
- Why is employee development a long-term investment for success?
Ready to start training and developing your employees?