Help Scout vs. Zendesk vs. Freshdesk vs. Groove: The Ultimate Help Desk Showdown

Vinay Patankar
September 4, 2018

Help Desk Software

A support rep’s life becomes much easier when their help desk seamlessly fits into their workflow. Tools are simple to use. Tasks get accomplished faster. A personalized help desk lets your rep do things their way, so they can solve human problems instead of figuring out software.

The more you customize your help desk, the more useful it is to your team. While all help desks have customization options, not all help desks can be personalized to the same extent.

To spare you the trouble of perusing lengthy FAQs and comparing free trials, we took a deep dive into the features of four popular software— Freshdesk, Help Scout, Zendesk, and Groove—to decide the best help desk of them all. Here’s what we found.

Continue Reading

Get a free Process Street account
and take control of your workflows today.

No Credit Card Required