It’s one thing to identify errors or weaknesses in your business, but it’s another to actually fix and improve them.
The crucial step in fixing an error is deciding the right solution to implement. Pick the wrong one and you create a different problem.
When you’re in a massive company, you want to make sure you’re picking the right solution before you start implementing across a whole corporate structure.
Because of this, investigating the problem as thoroughly as possible should be paramount. And this leads us to Genchi Genbutsu; part of the Toyota Production System conceptual toolkit.
In this Process Street article we’re going to look at:
- What is Genchi Genbutsu?
- How Toyota revitalized their minivan thanks to a road trip
- 3 academic approaches to guide your investigation