My doctor has the worst phone setup I’ve ever encountered.
Wait times are 30+ minutes, the phones are completely clogged after 10 am, and worst of all is the hold music.
A deafening din of distorted notes which at one point may have resembled “Clocks” by Coldplay. If it wasn’t for my own health, I would happily put the phone down and never ring them again.
However, unless you’re as vital to lives as a doctor, your callers won’t stand for the same treatment.
You need a solid game plan. The best hold music you can get your hands on. You need to entertain and hold their interest while they wait for someone to have the time to deal with their problems, or you can kiss that customer goodbye.
That’s exactly what this post will help you to do.
Read on to find out:
- Why you need the best hold music you can get
- Where hold music started
- How different music affects our emotions
- How to structure your hold system
- Some tips to get the most out of your phone system