How Bad Processes Are Destroying Zenefits

Zenefits

In 2013, Zenefits co-founder and CEO Parker Conrad made a bold statement at TechCrunch Disrupt: “If you’re an insurance broker, we’re going to drink your milkshake.”

For a while, it seemed he would make good on this promise. Zenefits, the YC-backed free 2-in-1 HR platform and insurance broker, is championed as one of the fastest-growing SaaS companies in history. Last May, the company raised $500 million in yet another funding round, bringing its total valuation up to an eye-boggling $4 billion.

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