What is Quality Management? The Definitive QMS Guide (Free ISO 9001 Template)

QUALITY MANAGEMENT

Deepwater Horizon – arguably one of the most catastrophic industrial disasters of human history, and the estimated largest marine oil spill in the history of the petroleum industry.

It also happens to be one of the most abysmal failures of quality management by any company, period.

On an otherwise unsuspecting evening of April, 2010, approximately 50 miles off the coast of Louisiana in the Gulf of Mexico, the first in a chain of quality management related failures became glaringly apparent as the emergency response protocols were enforced after an oil leak in the drilling well was discovered.

The oversights were as follows:

  • Lack of proper quality assessment resulted in weak, potentially contaminated cement or ‚Äúdrilling mud” used in the initial failsafe failing to properly block the leak.
  • Fluid pressure tests were not properly carried out and clear warnings were ignored.
  • Rising oil and gas levels were not properly monitored.
  • The final failsafe on the ocean floor, designed to close the leaking pipe shut, failed to close due to the conditions of the drill pipe.

The aftermath of this chain of negligence left 11 people dead, caused over 130 million gallons of oil to leak into the Atlantic Ocean, and cost over $62 billion in damages.

Not one point of failure, but four. Clearly not an anomaly, this disaster was the result of a series of systematic failures that uncover a dark truth about the reality of cost-cutting and disregard for quality control.

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Improve Organization with 5S: The Theory Behind Marie Kondo

5sMarie Kondo has been a bit of a Netflix phenomenon.

For those not familiar, she ventures into untidy cluttered homes and encourages people to get rid of the things they don’t need.

It’s a pretty simple base concept, in all honesty.

But the show has caught on thanks to a cutesy approach of seeing deeper meaning behind the art of decluttering.

Does this bring me joy?

… is the question Kondo forces her subjects to ask.

Sparking joy is a central theme of the Kondo approach, and this cleverly takes the workplace concept of 5s and resituates it within the home.

In this Process Street article, we’ll explore:

  • What is 5S?
  • What can we learn from Marie Kondo’s interpretation of 5S?
  • How does 5S fit into other workplace concepts?
  • How can you implement 5S into your business?

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Kaizen: How to Deploy Continuous Improvement to Rocket Your Success

kaizenWe always seem to be caught up in a never-ending mission to make our businesses better.

You have to ride out crises, fight through external problems, and still improve your performance week on week, quarter on quarter, year on year.

So how do we approach this improvement to get the most from it?

The key is about making improvement part of the daily process.

This approach falls under the umbrella of continuous improvement; what Toyota call Kaizen.

This is the art of taking a million steps forward. Compounding every success and safeguarding against every failure.

In this Process Street article, we’ll look at:

  • Why Kaizen is important
  • What are the other Toyota Production System concepts?
  • Things to consider when implementing Kaizen.
  • How Samsung use Kaizen selectively to optimize production

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Jidoka: Why Automation Plus Intelligence Equals Best Results

jidokaAutomation is all the rage right now.

We at Process Street can’t stop going on about it.

Automation can save time and money while taking the monotonous tasks out of your employees’ days.

It’s a win-win.

But, in order to approach automation properly, it’s best to understand the development of automation over time and what best practices are used in order to deliver effective automations in your business.

That’s why this Process Street article will look at the core Toyota principle of Jidoka, including:

  • What is Jidoka?
  • What are the related concepts within the Toyota Production System?
  • 3 examples of Jidoka in practice

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9 Lean Manufacturing Principles to Kill the Jargon and Get Quality Results

lean manufacturing principles

If the following benefits sound like something you’d like for your business, you need to use lean manufacturing principles:

  • 80%+ waste reduction
  • 50% lower production costs
  • 80-90% reduction in standing inventory
  • 90% lower cost of quality (it’s 90% cheaper to make quality products)
  • 50% increased labor productivity

Lean is a system, method, school of thought, and even a way of life, all focused on reducing waste. Although it’s usually applied to manufacturing (hence “lean manufacturing principles”), the methods to achieve it can be used to reduce waste while maintaining high quality no matter what operation you’re running.

The key is knowing what each principle involves and how to use it, which is exactly what we’re going to cover today!

Keep reading to get the full rundown on the following lean principles (with two techniques for good measure):

  • Eliminate waste
  • Kaizen (continuous improvement)
  • Respect human elements
  • Heijunka (level production)
  • JIT (Just In Time) production
  • One piece flow
  • Quality built-in
  • Poka-Yoke (mistake proofing)
  • Jidoka (detecting defects through automation)

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