What is Quality Management? The Definitive QMS Guide (Free ISO 9001 Template)

QUALITY MANAGEMENT

Deepwater Horizon – arguably one of the most catastrophic industrial disasters of human history, and the estimated largest marine oil spill in the history of the petroleum industry.

It also happens to be one of the most abysmal failures of quality management by any company, period.

On an otherwise unsuspecting evening of April, 2010, approximately 50 miles off the coast of Louisiana in the Gulf of Mexico, the first in a chain of quality management related failures became glaringly apparent as the emergency response protocols were enforced after an oil leak in the drilling well was discovered.

The oversights were as follows:

  • Lack of proper quality assessment resulted in weak, potentially contaminated cement or ‚Äúdrilling mud” used in the initial failsafe failing to properly block the leak.
  • Fluid pressure tests were not properly carried out and clear warnings were ignored.
  • Rising oil and gas levels were not properly monitored.
  • The final failsafe on the ocean floor, designed to close the leaking pipe shut, failed to close due to the conditions of the drill pipe.

The aftermath of this chain of negligence left 11 people dead, caused over 130 million gallons of oil to leak into the Atlantic Ocean, and cost over $62 billion in damages.

Not one point of failure, but four. Clearly not an anomaly, this disaster was the result of a series of systematic failures that uncover a dark truth about the reality of cost-cutting and disregard for quality control.

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Kaizen: How to Deploy Continuous Improvement to Rocket Your Success

kaizenWe always seem to be caught up in a never-ending mission to make our businesses better.

You have to ride out crises, fight through external problems, and still improve your performance week on week, quarter on quarter, year on year.

So how do we approach this improvement to get the most from it?

The key is about making improvement part of the daily process.

This approach falls under the umbrella of continuous improvement; what Toyota call Kaizen.

This is the art of taking a million steps forward. Compounding every success and safeguarding against every failure.

In this Process Street article, we’ll look at:

  • Why Kaizen is important
  • What are the other Toyota Production System concepts?
  • Things to consider when implementing Kaizen.
  • How Samsung use Kaizen selectively to optimize production

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Jidoka: Why Automation Plus Intelligence Equals Best Results

jidokaAutomation is all the rage right now.

We at Process Street can’t stop going on about it.

Automation can save time and money while taking the monotonous tasks out of your employees’ days.

It’s a win-win.

But, in order to approach automation properly, it’s best to understand the development of automation over time and what best practices are used in order to deliver effective automations in your business.

That’s why this Process Street article will look at the core Toyota principle of Jidoka, including:

  • What is Jidoka?
  • What are the related concepts within the Toyota Production System?
  • 3 examples of Jidoka in practice

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Are You Poka-Yoke Woke? Stop Mistakes With This Error Prevention Method (10 Examples)

poka yoke headerWhat’s better than fixing something when it’s broken?

Stopping it from breaking in the first place.

This article is going to focus on how you can put certain steps in place to catch problems before they arise.

This technique is called poka yoke and was born out of the Toyota Production System. At its core, poka yoke is extremely simple. Any addition to a process which is included to change the behavior of the person operating the process with the intention of reducing mistakes, can be referred to by the concept poka yoke.

In this article we’ll look at:

  • Where poka yoke came from
  • How to implement poka yoke
  • Successful examples of poka yoke in action

If you want your process to be the very best then you have to think about error prevention!

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