Quality management. Oh, how I love thee.
You’ve given us rubber flavored cookies, phones that go up in smoke, and exploding car airbags (we’ll get to all of that later).
Last year, 337 food products passed through stringent quality management procedures and went to market with major issues. So major, in fact, that each and every one of those products had to be recalled. This cost the US economy over $7 million.
But, the cost of poor quality management surrounding the production of food is only a tiny part of the picture:
“Defective product incidents have caused in excess of $2 billion of losses over five years” – Allianz, Product Recall, Managing the Impact of the New Risk Landscape
Because, contrary to what most organizations think, there is more to quality management than simply making a good product. You need to know how you’re going to make it good and how you’re going to make sure it remains good.
In other words, you need a plan. A quality management plan to be exact.
The reasons for this will become even clearer as we make our way through this Process Street post and discuss:
- What is a quality management plan?
- What is the most useful thing about a quality management plan?
- What’s included in a quality management plan?
- How to enforce a quality management plan
Let’s get planning.