How Premier Claims Uses Process Street to Efficiently Handle New Claims and Client Intake

How Premier Claims Uses Process Street to Effortlessly Handle New Claims and Client Intake-01 (1)

Premier Claims is a public adjusting firm that secures an average increase on claim payments 700% greater than before their involvement in the negotiation. They represent policyholders and contractors when negotiating fair claim settlements from insurance carriers on property damage. This includes damage from hail, wind, fire, and smoke.

Premier Claims discovered Process Street in July 2020, and have since moved many of their processes to our platform. Process Street has given Premier Claims an easy and elegant means of collecting and securely storing client information.

One such process Premier Claims uses Process Street for is their Claims and Client Intake Workflow. When the Process Street version of this workflow was first beta-tested, the salesperson’s response spoke volumes to the reliefs Process Street brings the Premier Claims team.

[Process Street is]…literally the easiest thing in the world.” – Premier Claims salesperson, Claims and Client intake workflow Demo

Premier Claims wanted to share their positive experience from using Process Street and decided to create a video demo of their Claims and Client Workflow.
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Starting at a Remote Start-Up: My First Month at Process Street

Starting at a Remote Start-Up My First Month at Process Street

Process Street is growing like crazy. Every day I open up Slack, there’s someone new to welcome to the team. It’s like a mini virtual party every day with less cake. 🍰

Starting at a remote start-up can be tough – especially if it’s your first time working remotely, or at a start-up, or at a remote start-up. All those first-day jitters are magnified by the fact that you don’t even have a friendly work-buddy in the next office to walk you through it.

Well, you do have the friendly work-buddy; they’re just not in the next office. Or even the same country.

With this in mind, I thought it’d be fun to interrogate our newest teammates. There’s nothing that’ll make you feel like part of the team like getting interrogated by someone you just met so they can publish your innermost thoughts for all of the internet to see. Right? 😉

In this post, I talk to Process Street’s newbies about their first month with us. Please give a round of applause for my lovely volunteers:

Let’s meet the team!
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The Inside Secrets of a Process Street Full Stack Engineer

The Inside Secrets of a Process Street Full Stack Engineer

Until a few weeks ago, I had no idea what exactly a full-stack engineer was, let alone what the role entailed. I know, I know – I work for a tech startup, I should know these things.

You’re right; I should.

So, to educate myself, I sat down with one of Process Street’s engineers, Herbie Porter, to discuss what he does, his first year at Process Street, and the art of making pandemic cocktails:

It is my privilege to introduce you to…
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Developer Onboarding Best Practices With 11 Top Tips for Remote Teams

developer onboarding

This is a guest post by Romi Catauta at Toptal. Catauta works in the marketing field and is passionate about writing on web design, business, interior design, and psychology.

Did you know that 53% of developers said working remotely was a priority when looking for a new job?

Finding the right developers to add to your team can be one of the most challenging hiring tasks for your HR department. It’s a cut-throat market, with smart companies steering top talent away from competitors.

And when you consider most developers are looking for remote-based work, this makes developer onboarding a whole different ballgame.

To help, we at Process Street give you our top tips, tricks, and best practices that’ll help you identify, hire, and retain talented remote developers.

Whether you’re wondering how to hire a CSS developer, a full stack developer, or anything in between, this guide will help you find the perfect candidate for the job.

We at Process Street know a thing or two about remote work. The below advice has is therefore tried, tested, and approved as best practice.

What are you waiting for?

Click on the relevant subheader to jump to the section of choice, or scroll down for all.

Let’s get started!
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Office Hours: Top Tips on How to Create an Effective Open Door Policy for Your Remote Team

Office hours

According to a report given by Queens University, 75% of employers rate teamwork and collaboration to be very important.

Despite this, reports by Globe and Mail and the Harvard Business Review indicate that 20-44% of employees experience workplace communication and collaboration challenges. And if you’re operating remotely, well, these challenges just became harder to overcome. There is a gap between want and reality.

In this Process Street article, we consider how using office hours can close this gap by supporting the effective implementation of an open door policy for your remote team.

Office hours are times in the week managers set aside to answer questions, address issues, and discuss topics with employees. This effectively implements an open door policy, to establish aspirational communication and collaboration goals. An open door policy is a culture that supports complete workplace transparency, communication, and productivity by establishing strong communication channels between employees and their managers.

Today you’ll find out exactly how office hours and an open door policy complement each other – plus top tips on managing your remote open door policy.

Click on the relevant subheader below, or scroll down to find out all.

Let’s get straight to it!
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Making the Remote Work Transition: Advice from Chanty & Problems They Faced

remote work transition

This is a guest post from Julia Samoilenko, a marketing specialist who writes about digital marketing trends and strategies for the Chanty blog. This powerful and free Slack alternative is aimed to increase team productivity and improve communication at work. Feel free to connect with Julia on LinkedIn.

Many of us like the idea of working remotely (especially if we have never experienced it). Out of bed and —Voila!— you are ready for work. No commuting, no noisy colleagues. Top level of independence and flexibility.

But what is remote work really like in practice? One day here at Chanty we had to answer this question and discovered what new benefits and challenges teams face when transitioning to remote-only mode.

Spoiler: there were many productivity pitfalls on the road to beneficial collaboration. It turns out that being an efficient remote worker is quite challenging. And that it’s twice as tough to manage a high-performing virtual team.

If you want to adapt to remote working best practices and maximize the benefits, then you’ve come to the right place. We’re going to reveal the ugly truth and teach you everything we’ve learned about a successful transition to remote work. After reading our ‘confession’, you’ll understand the challenges and methods on how to overcome them.

In this Process Street article, we’ll be covering:

Let’s dive right in!
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Remote Onboarding Process: Our Top Tricks and Tips to Get It Right

This is a guest post by Adela Belin, a content marketer, and blogger at Writers Per Hour. She is passionate about sharing stories with the hope to make a difference in people’s lives and contribute to their personal and professional growth.

Remote Onboarding Process Our Top Tricks and Tips to Get It Right

After hundreds of applications, weeding out the good from the bad, and a series of interviews, you’ve finally found the right candidate for the role – you extend the offer, initiate the paperwork and that’s it, your work here is done.

But is it?

If your company’s recruitment process is as simple as the above, then you’re missing out on an important step – onboarding.

Neglecting your employee onboarding processes is something you cannot afford to do, especially in a remote set up.

Employee onboarding, also known as new-employee orientation or assimilation, is the process by which an organization assimilates its new employees.” – SHRM, Managing the Employee Onboarding and Assimilation Process

In this Process Street article, we take a deep dive into a specific type of onboarding process. We will explain how you can perfect your remote onboarding process, wherein a new hire undergoes a set of formal meetings, briefings, socialization, training, and a series of other coordinated activities to get familiar with the remote job role, responsibilities, and overall company culture.

Having an effective employee onboarding process builds loyalty and engagement, improves productivity, and delivers a positive work experience. With that said, you can see how taking the time to perfect your onboarding processes is vital to nurture talent within your remote team.

If you’d rather skip ahead, just click on the relevant subheaders below. Alternatively, scroll down to read all we have to say regarding remote onboarding processes.

Let’s get started!
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WFH Transition: How Your Team Can Pivot & Work From Home Like Pros (Free Templates)

WFH transition

Unequipped. Unprepared. Uncertain.

34% of people believe their organization isn’t properly prepared for employees to be working from home.

Speaking of which, has your organization recently – and rather hastily – transitioned from office working to working from home?

If the answer is “Yes“, no sweat. Process Street has you covered.

This post will guide you through the basics of working from home (WFH), the positives of it, the potential problems you could run into, on top of offering you our (free!) checklist templates that’ll ensure a safe and smooth WFH transition.

Read through the following sections to get completely clued up:

Or, if all you want is the checklists, get them here:

Let’s dive into all things WFH, ASAP. 👩‍💻
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How to Build a Strong Company Culture for Your Remote Team

How to Build a Strong Company Culture for Your Remote Team

This is a guest post by David Miller, a technical writer & edu-tech enthusiast currently pursuing research in project management software. You can find him on Twitter, or writing for the ProProfs Project.

If I ask you to select a few colleagues in your company and take a survey of how well they understand their company’s culture, how do you think they’d score?

Not so sure?

Now, think about remote teams.

Teams you don’t even talk on a regular basis – how sure are you that they know your company’s values or culture?

Let’s take an example.

According to a PMI study, 83% of respondents spend at least an hour or two working remotely every day. Among which the percentage of remote employees stand at:

  • 47% – Business Owners
  • 47% – Managers
  • 50% – Executives
  • 36% – Team Members

Now, as you can see that most upper-management employees are usually working remotely with the company, and if they themselves don’t possess a firm grasp on company culture – how will they pass it on to their team members?

Usually, remote team members are simply assigned tasks with a due date and it is all professional.

But, what most companies don’t realize is that it is really crucial for everyone who is part of a company to understand their values and culture.

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Why You Should Unleash Team Collaboration and How to Do It

team collaborationThis article is a guest post from Isaiah Jackson.

Team collaboration is not a new thing.

However, team collaboration is so poorly practiced within many organizations that we need to find new ways to facilitate it.

In the modern digital world, team collaboration is incredibly easy and can be achieved from in the office or in the home.

In this article, we’ll explain how effective team collaboration can allow you to operate your business either with remote staff or with staff being given the freedom to work from home flexibly.

Having home-working opportunities can unleash employee satisfaction, retention, and attainment. Modern approaches to team collaboration enable this.

In this Process Street article, we’ll look at:

  • Why the traditional office dynamics are in decline
  • The benefits of working remotely
  • How team collaboration tools make remote work possible
  • The key team collaboration tools used by the team at Process Street
  • Why you should encourage your employees to work from home
  • Team collaboration tools help in achieving a work-life balance

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