This is why it’s important to have set lab procedures in place. Following these documented processes is the best way to prevent disaster.
When 25-38% of lab personnel have been in an accident that wasn’t even reported (as demonstrated by Dana Ménard and John Trant), you can see the dangers that are easily taken for granted in a lab environment.
That’s why we here at Process Street have created a Lab SOP process that you can use for free, and will go over the common points that a lab procedure needs to cover in this post.
If you just want to get the checklist for yourself, you can check it out below.
You can also click the links below to be taken to a specific section of the article:
Whether you’re starting a business or trying to improve an existing one, you have to understand how things are going to get done.
What tasks do you need to do? Who needs to do them? What are the best ways to approach these tasks?
Working out how these questions can be answered is the first step toward systemizing your business. The creation of processes and workflows will define the way in which your day to day activities function.
One popular approach to this is the creation of standard operating procedures. The simple definition provided by IBM for standard operating procedures is:
…a set of instructions that describes all the relevant steps and activities of a process or procedure.
But how do we create these SOPs? What we need are standard operating procedures for creating standard operating procedures – and some standard operating procedure software. And that’s what we’re going to give you.
We’ll look at:
How to create a set of standard operating procedures
Some advanced techniques for improving your SOPs
Why Process Street is a useful tool for both mapping and following your standard operating procedures
SOPs (often pronounced S-O-P) are basically just another way to think about processes. Specifically, with a focus on formally defining the best way of doing something.
In business terms, that means saving time and money by building a clear, concise set of instructions for all of your internal processes. Policies (or standards) are important too; SOPs are kind of like a hybrid of policy and procedure.
Traditionally, SOPs were useful in principle, but often suffered from being difficult to maintain and crucially, hard to enforce. What good is an SOP if it lives its life sat on a dusty stack of paper forms? Your SOPs should be actionable, and that’s where BPM software like Process Street comes in.
If you understand how to build, maintain, and optimize SOPs with software, you can supercharge your standard operating procedures.
In this article, we want to give you everything you will ever need to know about SOPs, including:
ISO means standards. A standard is just a set of requirements, decided by experts, for doing something specific.
A lot of standards exist under the banner of ISO, for all sorts of things, from quality management, to environmental and social responsibility guidelines, to how to design medical devices.
They’re useful because they help you to write good processes; how to structure, organize, implement, and improve on them.
At the heart of ISO is the principle of systematizing your approach to process management in your company – simple as that! You might be scared of ISO, but there’s really no need to be intimidated. What’s more, recent changes have made it easier than ever to get started with ISO standards.
In this Process Street article, we’ll look at everything ISO, including (but not limited to):
Whether it be for employee onboarding or adhering to ISO guidelines, standard operating procedures (SOP) are an integral part of making sure your company runs smoothly, stays organized, and ensuring your team consistently follows protocol.
But, where do you start if you’ve never documented your company procedures before?
Consumer Reports publishes an annual reliability survey, which includes data on over 470,000 cars.
In this report, owners of Tesla’s Model 3 experienced a number of problems, including chassis hardware, paint and trim related faults, indicative of a build quality that fell far shorter than expected standards set across the automotive industry. The Model 3 represents Tesla’s first real attempt at a mass-market electric vehicle, and the issues surrounding its launch created much frustration and controversy among electric vehicle enthusiasts.
This lack of quality assurance has lost at least one major $5 million order of Model 3 vehicles from a rental company, in relation to problems with the service and performance of previously purchased vehicles.
In an email, NextMove wrote:
“Tesla Model 3 vehicles, which NextMove was supposed to take over after payment and only a short examination, sometimes had serious defects: defective tires, paint and body damages, defective charge controllers, wrong wiring harnesses or missing emergency call buttons. Such quality defects would have endangered the safety of the customers and the profitability of NextMove.”
Stefan Moeller, Managing Director of NextMove, went on to say:
“We had to insist on compliance with general quality standards and processes in order to protect our renters and our business model.”
Why did Tesla have so many problems? Crucially, Tesla made the decision to deliver the product to market and sort out the issues later.
Basically, they didn’t have a strong enough system for managing quality.
We call these Quality Management Systems (QMS) – and they work.
The rest of the auto-industry follows a specific quality management system structure. It’s called ISO/TS 16949:2009 and it’s a variant of ISO 9001.
People follow quality management systems for various reasons; they improve quality first and foremost. But they also have a positive impact on the bottom line.
The return on investment (ROI) of a quality management system is typically impressive:
As a guide, a recent study undertaken through the American Society for Quality (ASQ) showed that for every $1 spent on your QMS, you could expect to see an additional $6 in revenue, a $16 reduction in costs, and a $3 increase in profits. On average, they saw that quality management reduced costs by 4.8% – ASQ
In this Process Street article, we’ll be looking at how ISO 9001 can be used to assure quality control across all types of organizations, with benefits like improved company performance, higher demand for products, and a competitive advantage towards increasing market share.
One of the most important things you can offer your customers and employees is consistency.
Your customers need consistency in your products and services, your employees need consistency to help them do their job efficiently, and your company needs consistency in order to continuously improve your policies and procedures.
When writing a Standard Operating Procedure (SOP) you may need to attach files to increase the depth of the document. Traditional tools such as word editors don’t allow for this kind of functionality. But using a product like Process Street, you can certainly add files and other rich media to your Standard Operating Procedures.
Some files you might want to add could include:
Excel spreadsheet templates
Example documents or reports
Info packs to send to customers or clients
Below is a quick guide on how to add files to Process Street: