9 Checklists to Help Hospitals Deliver and Optimize Superb Patient Experiences

hospital-checklists

Checklists are becoming an increasingly important focus area for hospitals and other institutions in the medical field when it comes to treating patients more effectively, providing a safe and secure environment for recovery, and improving the overall patient experience.

Why?

Because numerous studies have proven that they work, and in an industry where human error can literally cause the death of a patient, it is absolutely critical for medical professionals to execute processes properly, in a timely fashion, and without missing a single step.

While you may initially think that hospital checklists would be a hindrance in a profession that requires fast, effective action, this is simply not the case if checklists are integrated and used properly.

There is no published data to date indicating that checklists may have contributed to adverse events, such as imposing a burden on the primary care providers, delays in treatment because of lengthy checklists, or errors of omission. Rather, they are largely considered important tools to condense large quantities of knowledge in a concise fashion, reduce the frequency of errors of omission, create reliable and reproducible evaluations and improve quality standards and use of best practices. – International Journal for Quality in Health Care

If you have been a long-time user of Process Street, you may well be aware of our admiration for the work of Atul Gawande, MD, author of The Checklist Manifesto published in 2009.

This book is what really kickstarted the adoption of checklists in healthcare, most notably, the World Health Organization (WHO) surgical safety checklist which WHO developed in conjunction with Dr. Gawande, supported by the compelling insight he provided in his book.

In the Keystone Initiative’s first eighteen months, the hospitals saved an estimated $175,000,000 in costs and more than 1,500 lives. The successes have been sustained for almost four years—all because of a stupid little checklist.Atul Gawande, The Checklist

The checklist is currently supported by hundreds of organizations around the world.

If you are interested in reading more about Dr Gawande and his book, I have provided links to a number of resources at the end of the article.

Among 8 other free checklists we are about to present, we have adapted the WHO surgical safety checklist to fit the format of our software, so you can keep a digital footprint and ensure each and every surgery has been performed as it should be.

The other 8 checklists cover a range of important healthcare processes including cleaning a patient room, conducting a safety inspection, ensuring compliance with HIPAA regulations, and more.

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Employee Checklists: How Successful Organizations Use Them

Employee Checklists

Trump. Pineapples on pizza. Checklists.

What the public is divided on is incredibly varied.

To boot, how the public uses checklists varies even more. For instance, at Process Street, we use checklists for pretty much everything – not only because we’re a virtual team, but also because, well, we know they’re darn useful.

But we also know some organizations don’t use checklists to such a degree – they’re limiting themselves to only 2-3 checklists per team. Or, they’re using business software that wasn’t intended for checklists to create, manage, and house their checklists. (🤔)

We thought this was all very interesting.

That’s why we’ve done some qualitative research regarding how organizations around the globe are using checklists – specifically, employee checklists.

Dear reader, we’re bringing you some top-secret, never-seen-before material on how organizations really use employee checklists. In the below sections, you’ll find insightful comments from our participant pool:

Now, let’s get into it.

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You Need a Way to Manage Core Business Processes — Here’s What to Do

core business processes

The Problem Small Businesses Don’t Want to Admit

Every small business owner is an entrepreneur and a technician, but not everyone’s a manager.

Most people start a small business after working a job that involves ‘making’. Programming, graphic design, SEO, you name it – small business owners usually get their idea when they realize that they could be doing the same thing as they’re doing now and getting rid of their boss.

Motivated by the mythical entrepreneurial drive and true technical experts in their field, founders don’t realize that they can’t just get rid of the boss — they have to be the boss.

Being the boss involves management of time, people and money. While this can be possible if it’s your only responsibility, on top of everything else it will be overwhelming.

Unfortunately, in starting a small business, suddenly you have a boss again – your customers, the amount of hours in the day and your revenue.

This idea, from Michael E. Gerber‘s The E-Myth is key to understanding why small businesses face the problems they do, especially when growing fast.

Don’t worry: that’s where productivity tools come in.

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The Checklist Manifesto Software

The Checklist Manifesto Software

What is The Checklist Manifesto?

The Checklist Manifesto: How to Get Things Right is a 2009 non-fiction book by Atul Gawande. The book was released on Dec 2009 and was a New York Times Best Seller.

In the book, Atul (who is a surgeon by trade) talks about how many industries across the world use checklists to “get things done right”. He also breaks down his journey as the one of the key champions that brought checklists into hospitals around the world. This endeavor had incredible results. Below is a quote from a post in the New Yorker that talks about the rollout of checklists in just one state, Michigan.

In December, 2006, the Keystone Initiative published its findings in a landmark article in The New England Journal of Medicine. Within the first three months of the project, the infection rate in Michigan’s I.C.U.s decreased by sixty-six per cent. The typical I.C.U.—including the ones at Sinai-Grace Hospital—cut its quarterly infection rate to zero. Michigan’s infection rates fell so low that its average I.C.U. outperformed ninety per cent of I.C.U.s nationwide. In the Keystone Initiative’s first eighteen months, the hospitals saved an estimated $175,000,000 in costs and more than 1,500 lives. The successes have been sustained for almost four years—all because of a stupid little checklist.

The short of the matter is, checklists work. I have written about the power of checklists before when I told the story of how a checklist won World War II. But in today’s day and age, it seems silly to be relying on paper checklists, it only makes sense that as technology evolves we evolve with it.

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