Throughout a customer lifecycle, it is important to take opportunities when they present themselves.
One aspect which many SaaS companies will be familiar with is the ongoing attempt to upgrade customers to the next level of billing.
The core method of achieving this is to add features and improve your product.
This provides provides greater value for the client and gives them more reasons to consider purchasing your services – resulting in an upsell which works for both parties.
I imagine most of you reading have bought something from Amazon at some point in time. Yet when Amazon offer a more premium delivery service with access to films and television shows many of you will have gone from occasionally using Amazon for purchases to being fully fledged Prime users!
Amazon offered greater value and you thought it was worth paying for. You were upsold.
But importantly, both you and Amazon came out of the deal as winners!
In this article, we’ll look at how different companies have utilized upselling to drive their business forward, and try to learn a little something from each.
Then we’ll take a more in depth look at how Process Street upsells its customers, and the importance of seeing this as a company wide effort rather than small aspect of sales.
At the end of the article, we’ll give you a free Process Street process template you can use in your business for upselling customers. This process is geared to be run by a member of the sales team to try to upsell a valuable client, and close the deal.
Checkout the snapshot below!