Product defects can range from benign to deadly. The Ford Pinto, for example, caused up to 180 deaths and many more disfigurements before being recalled due to fuel tank safety defects.
Ford’s resulting loss of reputation (especially because they had known about the issue and failed to take action) and money in lawsuits is something nobody wants to deal with. Errors and defects thus should be identified and dealt with as soon as possible.
That’s why this article from us here at Process Street will take a look at PDCA – the continuous improvement cycle dedicated to doing just that.
Enough talk, let’s dive right in!