I was once abandoned when I was six years old.
We were shopping in a busy department store when I decided to ride the escalator one more time, while my parents kept on walking.
Although I now know that my parents were completely oblivious to my own decision to take a solo trip down the escalator, I’ve never forgotten the fear, anxiety, shock, and anger I felt when I reached the bottom of the next floor down.
I didn’t know where to go, what to do, or how to find them again. I felt lost, uncared for, and cruelly abandoned.
Ok, so I wasn’t really abandoned and I was, in fact, entirely to blame for this incident – but I’ve never felt the same about escalators or busy department stores since. I still avoid both.
I’m sure we’ve all had similar “abandonment” experiences when we were kids, but maybe we’ve had some more recently too…
“Humans are driven by feelings. So if you want the consumer to remember your product or brand, they must be engaged and impassioned by the interaction with your company.” – Inc, Harvard Professor Says 95% of Purchasing Decisions Are Subconscious
Not with Process Street though. Thanks to our customer success team, no customer of ours ever feels lost, uncared for, or abandoned.
How? Let’s find out together as we go through:
- The 4 best practices our customer success team follow
- How our customer success team succeeds at customer success
Ready to succeed? Continue Reading