Would you eat a McDonalds Big Mac that was out-of-date, had been dropped on the floor, and made with a stranger’s bare hands?
No! Me neither.
Unfortunately, that’s what thousands of people in China, unknowingly, did.
Back in 2015, the Chinese meat suppliers for McDonald’s were secretly filmed and caught:
“Handling meat and chicken with their bare hands, taking meat that had fallen on the floor and adding it back on to the production line…and forging production dates on beef patties.” – ET2C, Lessons on the Importance of Quality Control Checks
Around 4,300 McDonalds beef patties were tested and found to be out-of-date and contaminated with bacteria.
As a result, over 2,000 McDonald’s outlets across Asia were dramatically affected. The reputation of McDonald’s and their meat supplier was irreversibly damaged, and McDonald’s saw a 7.3% drop in sales.
McDonald’s was definitely not ‘lovin it’.
If only they’d used Enterprise Quality Management Software (EQMS) to regulate their supplier’s meat handling processes and control the quality of the produce they were delivering.
Keen to find out more? Join me in this Process Street post as we run through the following:
- EQMS: What is it & how does it work?
- EQMS: Who uses it?
- EQMS: Is it just for regulated organizations?
- EQMS: What are its downfalls?
- EQMS: Is there another option that’s quick to implement & easy to use?
Let’s make our way through the golden arches and get started! 🍟🍟🍟🍟