When defining, documenting, and delivering services to customers, it can be a little difficult (read: incredibly taxing) to keep on top of everything.
“IT services supporting business operations are an increasingly critical factor for business success today (Guldentops 2003). The management of service quality, which is the central objective of Service Level Management (SLM), however remains a major challenge for many companies.” – Philipp Unterharnscheidt and Axel Kieninger, Service Level Management – Challenges and their Relevance from the Customers’ Point of View
To help companies keep on top of things – and manage their services, service levels, and SLAs and OLAs masterfully – there’s service level management.
This may be the point where you’re thinking “But what, exactly, is service level management? What are the benefits of it? The best practices so it’s done properly? And how would Process Street even help with service level management?”
Worry no more, reader. You’ve come to the right place.
Just read through these sections to get to grips with service level management:
- What is service level management (SLM)?
- The benefits of service level management
- Service level management best practices
- Use Process Street for SLM (and creating your OLA and SLA agreements)!
Let’s dive straight in. ⬇️