Discover our AS9120 Quality Manual Template - a comprehensive guide to drafting, revising, and implementing a powerful quality management system.
1
Identify scope of the quality manual
2
Formulate AS9120 objectives
3
Create sections in line with AS9120 framework
4
Draft AS9120 Quality Policy
5
Draft AS9120 Quality Objectives
6
Prepare organizational structure and responsibilities section
7
Plan resource management section
8
Draft measurement, analysis, and improvement section
9
Prepare product realization section
10
Draft quality management system section
11
Specify process approach and risk management techniques
12
Draft the internal audit and management review sections
13
Specify document control procedures
14
Address Non-Conformance and Corrective Action procedures
15
Set up procedure for continual improvement
16
Draft strategic business plans section
17
Approve draft quality manual: Quality Manager
18
Revise draft based on feedback
19
Finalize and publish the quality manual
20
Approval: Director
Identify scope of the quality manual
This task involves identifying the scope of the quality manual. Consider the organization's operations, processes, products, and services. Determine the boundaries and applicability of the quality manual. Define the purpose and objectives of the quality manual and the specific requirements it needs to address. The desired result is a clear and concise scope statement that defines the extent of the quality manual.
Formulate AS9120 objectives
In this task, you will formulate the objectives for AS9120. Consider the requirements and goals of AS9120 and align them with the organization's overall objectives. Think about how these objectives will contribute to improving quality and customer satisfaction. Identify key performance indicators to measure the achievement of these objectives. The desired result is a set of clear and measurable objectives for AS9120.
Create sections in line with AS9120 framework
This task involves creating sections in the quality manual that align with the AS9120 framework. Familiarize yourself with the structure and requirements of AS9120. Identify the necessary sections and their order. Consider including sections such as scope, references, definitions, quality management system, management responsibility, resource management, product realization, measurement, analysis, and improvement. The desired result is a well-organized quality manual that follows the AS9120 framework.
1
Scope
2
References
3
Definitions
4
Quality Management System
5
Management Responsibility
6
Resource Management
7
Product Realization
8
Measurement, Analysis, and Improvement
Draft AS9120 Quality Policy
In this task, you will draft the AS9120 Quality Policy. The Quality Policy should reflect the organization's commitment to meeting AS9120 requirements and ensuring customer satisfaction. It should be concise, clear, and easily understood by all employees. Consider including statements on the organization's commitment to quality, continuous improvement, meeting customer requirements, and complying with AS9120. The desired result is a well-written and impactful AS9120 Quality Policy.
Draft AS9120 Quality Objectives
This task involves drafting the AS9120 Quality Objectives. Consider the objectives formulated in the previous task and translate them into specific and measurable targets. Ensure the objectives are aligned with the organization's overall goals. Consider including objectives related to customer satisfaction, product quality, process efficiency, and compliance with AS9120 requirements. The desired result is a set of clear and measurable Quality Objectives for AS9120.
Prepare organizational structure and responsibilities section
In this task, you will prepare the organizational structure and responsibilities section of the quality manual. Consider the organization's hierarchy, departments, and roles. Identify key personnel responsible for quality management and their respective responsibilities. Clearly define roles and responsibilities related to AS9120 compliance and quality assurance. The desired result is a well-defined and organized organizational structure and responsibilities section.
Plan resource management section
This task involves planning the resource management section of the quality manual. Consider the organization's resources, including human, financial, and technological resources. Identify the resources needed to implement and maintain AS9120 requirements. Consider including sections on resource allocation, training and competence, infrastructure, work environment, and supplier management. The desired result is a comprehensive resource management section that addresses all relevant aspects.
Draft measurement, analysis, and improvement section
In this task, you will draft the measurement, analysis, and improvement section of the quality manual. Consider the AS9120 requirements related to monitoring, measurement, analysis, and improvement of processes. Identify key performance indicators, measurement methods, and analysis techniques. Consider including sections on customer satisfaction, internal audits, corrective and preventive actions, and management review. The desired result is a detailed and comprehensive measurement, analysis, and improvement section.
Prepare product realization section
This task involves preparing the product realization section of the quality manual. Consider the AS9120 requirements related to product realization processes. Identify the key steps and activities involved in product realization, from initial customer inquiry to delivery. Consider including sections on design and development, purchasing, production, testing, and delivery. The desired result is a clear and comprehensive product realization section.
Draft quality management system section
In this task, you will draft the quality management system section of the quality manual. Consider the AS9120 requirements related to the establishment, implementation, and maintenance of the quality management system. Identify key processes, procedures, and documentation required by AS9120. Consider including sections on document control, records management, training, risk management, and change management. The desired result is a detailed and well-structured quality management system section.
Specify process approach and risk management techniques
This task involves specifying the process approach and risk management techniques in the quality manual. Consider the AS9120 requirements related to process approach and risk management. Identify the key processes and their interactions within the organization. Consider including sections on process mapping, risk assessment, risk mitigation, and contingency planning. The desired result is a clear and practical specification of the process approach and risk management techniques.
Draft the internal audit and management review sections
In this task, you will draft the internal audit and management review sections of the quality manual. Consider the AS9120 requirements related to internal audits and management review. Identify the processes and frequency for internal audits and management review meetings. Consider including sections on audit planning, audit execution, audit findings, and management review agendas. The desired result is a well-documented internal audit and management review sections.
Specify document control procedures
This task involves specifying the document control procedures in the quality manual. Consider the AS9120 requirements related to document control. Identify the key documents, their formats, and their control procedures. Consider including sections on document approval, distribution, revision control, and document retention. The desired result is a clear and systematic specification of document control procedures.
Address Non-Conformance and Corrective Action procedures
In this task, you will address the Non-Conformance and Corrective Action procedures in the quality manual. Consider the AS9120 requirements related to non-conformance and corrective action. Identify the steps for addressing non-conformance, identifying root causes, and implementing corrective actions. Consider including sections on non-conformance reporting, investigation, root cause analysis, and verification of effectiveness. The desired result is clear and effective Non-Conformance and Corrective Action procedures.
Set up procedure for continual improvement
This task involves setting up a procedure for continual improvement in the quality manual. Consider the AS9120 requirement for continual improvement. Identify the processes and methods for collecting and analyzing data, identifying improvement opportunities, implementing improvements, and measuring the effectiveness of the improvements. Consider including sections on data collection, data analysis, improvement projects, and performance measurement. The desired result is a well-defined and effective procedure for continual improvement.
Draft strategic business plans section
In this task, you will draft the strategic business plans section of the quality manual. Consider the AS9120 requirements related to strategic planning. Identify the organization's vision, mission, and strategic goals. Consider including sections on SWOT analysis, action plans, and performance indicators. The desired result is a comprehensive and well-defined strategic business plans section.
Approve draft quality manual: Quality Manager
This task involves approving the draft quality manual. As the Quality Manager, review the draft quality manual and ensure it meets the AS9120 requirements and accurately reflects the organization's quality management system. Verify that all sections and objectives have been addressed appropriately. The desired result is an approved draft quality manual.
Revise draft based on feedback
In this task, you will revise the draft quality manual based on feedback received. Review the feedback provided by stakeholders and consider any suggestions or improvements. Make necessary revisions to the quality manual to address the feedback received. The desired result is a revised draft quality manual that incorporates the necessary changes.
Finalize and publish the quality manual
This task involves finalizing and publishing the quality manual. Ensure that all revisions and changes have been incorporated into the final version. Review the final quality manual to ensure it meets all AS9120 requirements and organizational expectations. Once finalized, publish the quality manual to make it accessible to all relevant stakeholders. The desired result is a finalized and published quality manual.
