Employee's personal and contact details verification
2
Prepare employee's onboarding package
3
Approval: HR Manager
4
Provide in-depth explanation of the company's policy and regulations
5
Set-up employee's workspace and IT systems
6
Provide essential IT and System access
7
Conduct briefing on health and safety guidelines
8
Conduct a tour of the office and introductions to key personnel
9
Allocate Buddy or Mentor
10
Provide guidance on Commercial Loan Handling Process
11
Set employee's KPI and Targets
12
Provide training on company's CRM
13
Approval: IT Manager
14
Training on underwriting process and risk assessment
15
Brief on compliance requirements of commercial loans
16
Conduct role-play exercises and scenario training
17
Initial Mock Closing project for practice
18
Approval: Direct Supervisor
19
Set up initial client meetings
20
Hand over regular tasks starting from low-level portfolio
Employee's personal and contact details verification
Verify the personal and contact details of the employee to ensure accuracy and completeness. This task is crucial for maintaining up-to-date records and communication channels. The desired result is to have verified and reliable employee information. Are all the personal and contact details complete and accurate? Have you encountered issues in validating the information? If so, consult with the employee directly to address any discrepancies. Please provide the following information for verification:
Prepare employee's onboarding package
Prepare a comprehensive onboarding package for the employee to ensure a smooth and efficient integration. The onboarding package is vital for familiarizing the employee with the organization's policies, procedures, and culture. The desired result is a well-organized and informative package. What is included in the onboarding package? Is it easily accessible and clear? If you encounter any challenges in preparing the package, consult with the HR department for guidance. Please provide the following information:
1
English
2
Spanish
3
French
4
German
5
Mandarin
Approval: HR Manager
Will be submitted for approval:
Prepare employee's onboarding package
Will be submitted
Provide in-depth explanation of the company's policy and regulations
Provide a thorough explanation of the company's policy and regulations to ensure the employee understands their responsibilities and obligations. This task is crucial as it sets the foundation for adherence to company guidelines and compliance. The desired result is to have the employee well-informed about the company's policy and regulations. Do you need to provide an in-depth explanation of the company's policy and regulations?
1
Code of conduct
2
Data privacy
3
Confidentiality
4
Conflict of interest
5
Anti-discrimination policies
Set-up employee's workspace and IT systems
Set up the employee's workspace and IT systems to provide them with the necessary tools and resources for their job. This task plays a crucial role in ensuring the employee has a functional workspace and can efficiently carry out their responsibilities. The desired result is to have the employee's workspace and IT systems fully set up. What items and systems need to be set up for the employee?
1
Desk and chair
2
Computer/laptop
3
Monitor
4
Keyboard and mouse
5
Printer
Provide essential IT and System access
Provide the employee with essential IT and system access to enable them to perform their job effectively. This task is crucial as it grants the employee access to the necessary tools, software, and systems required for their role. The desired result is to have the employee's IT and system access set up. What IT and system access should the employee be provided with?
1
Email account
2
CRM system
3
Loan processing software
4
Shared drives
5
VPN access
Conduct briefing on health and safety guidelines
Conduct a comprehensive briefing on the company's health and safety guidelines to ensure the employee's well-being and compliance with regulations. This task is essential in creating a safe and healthy work environment. The desired result is to have the employee well-informed about the company's health and safety guidelines. Do you need to conduct a briefing on health and safety guidelines?
1
Fire evacuation procedures
2
First aid protocols
3
Ergonomics and workstation setup
4
COVID-19 safety measures
5
Emergency contact numbers
Conduct a tour of the office and introductions to key personnel
Conduct a tour of the office premises and introduce the employee to key personnel within the organization. This task is crucial in familiarizing the employee with their surroundings and facilitating connections with colleagues. The desired result is to have the employee acquainted with the office layout and key personnel. Do you need to conduct a tour of the office and introduce the employee to key personnel?
1
Department heads
2
HR representative
3
IT support
4
Team members
5
Executive team
Allocate Buddy or Mentor
Assign a buddy or mentor to the employee to provide guidance, support, and facilitate their integration into the organization. This task plays a crucial role in fostering a positive employee experience and facilitating knowledge transfer. The desired result is to have the employee assigned a buddy or mentor. Do you need to allocate a buddy or mentor for the employee?
Provide guidance on Commercial Loan Handling Process
Provide guidance on the commercial loan handling process to ensure the employee understands the procedures, requirements, and best practices. This task is crucial in equipping the employee with the necessary knowledge for their role. The desired result is to have the employee well-informed about the commercial loan handling process. Do you need to provide guidance on the commercial loan handling process?
Set employee's KPI and Targets
Set the employee's key performance indicators (KPIs) and targets to define their goals and measure their performance. This task plays a crucial role in aligning the employee's objectives with the organization's strategic goals. The desired result is to have the employee's KPIs and targets set. What are the employee's KPIs and targets?
1
Number of loans processed per month
2
Loan approval rate
3
Client satisfaction score
4
Average loan amount
Provide training on company's CRM
Provide training on the company's CRM (Customer Relationship Management) system to ensure the employee is proficient in using the software for managing customer interactions. This task is crucial in enabling the employee to effectively handle customer relationships. The desired result is to have the employee trained in using the company's CRM. Do you need to provide training on the company's CRM?
1
Navigating the CRM interface
2
Adding and updating customer information
3
Managing leads and opportunities
4
Generating reports
5
Integrating email and contacts
Approval: IT Manager
Will be submitted for approval:
Provide essential IT and System access
Will be submitted
Training on underwriting process and risk assessment
Provide training on the underwriting process and risk assessment to enhance the employee's understanding of evaluating loan applications and assessing potential risks. This task is crucial in equipping the employee with the necessary skills for accurate loan underwriting. The desired result is to have the employee trained in the underwriting process and risk assessment. Do you need to provide training on the underwriting process and risk assessment?
1
Evaluating creditworthiness
2
Analyzing financial statements
3
Assessing collateral
4
Identifying potential risks
5
Reviewing loan documentation
Brief on compliance requirements of commercial loans
Brief the employee on the compliance requirements associated with commercial loans to ensure adherence to legal and regulatory obligations. This task is crucial in avoiding compliance issues and maintaining the company's reputation. The desired result is to have the employee well-versed in the compliance requirements of commercial loans. Do you need to provide a brief on the compliance requirements of commercial loans?
1
Anti-money laundering regulations
2
Fair lending practices
3
Loan documentation standards
4
Disclosure requirements
5
Privacy and data protection
Conduct role-play exercises and scenario training
Conduct role-play exercises and scenario training to enhance the employee's practical skills in handling commercial loan situations. This task is crucial in simulating real-world scenarios and preparing the employee for different situations they may encounter. The desired result is to have the employee proficient in handling various commercial loan scenarios. Do you need to conduct role-play exercises and scenario training?
1
Negotiating loan terms with clients
2
Dealing with late payments
3
Managing loan defaults
4
Resolving customer complaints
5
Identifying potential fraud cases
Initial Mock Closing project for practice
Assign the employee an initial mock closing project to practice their skills in completing commercial loan closings. This task is crucial in providing hands-on experience and building confidence in their abilities. The desired result is to have the employee successfully complete the initial mock closing project. Do you need to assign an initial mock closing project for practice?
Approval: Direct Supervisor
Will be submitted for approval:
Initial Mock Closing project for practice
Will be submitted
Set up initial client meetings
Set up initial client meetings for the employee to interact with potential clients and start building relationships. This task is crucial in expanding the employee's network and initiating business opportunities. The desired result is to have initial client meetings scheduled for the employee. Do you need to set up initial client meetings for the employee?
1
Client name
2
Meeting date and time
3
Meeting location
4
Meeting agenda
5
Attendees
Hand over regular tasks starting from low-level portfolio
Gradually hand over regular tasks to the employee starting from a low-level portfolio to provide them with practical experience and responsibilities. This task is crucial in developing the employee's skills and gradually integrating them into their role. The desired result is to have the employee taking on regular tasks starting from a low-level portfolio. Are you ready to hand over regular tasks starting from a low-level portfolio to the employee?
