CPA Client Onboarding Checklist

Schedule an initial meeting with the new client to discuss their needs, expectations, and timeline. Determine a convenient date and time for both parties. Make sure to confirm the meeting via email or phone call.

Collect the client's general information, such as their name, contact details, and business information. This will help in establishing a client profile and maintaining accurate records.

Request the client's corporate and tax documents to ensure compliance and accurate financial reporting. Obtain copies of their articles of incorporation, tax identification number, and any other relevant documents.

Ask the client to provide their previous years' financial statements, such as income statements and balance sheets. These statements will help in understanding the client's financial situation and planning for the future.

Determine the specific accounting and financial services the client requires. Discuss their bookkeeping, tax preparation, financial planning, and other needs. This will help in tailoring the services to meet their expectations.

Draft an engagement letter that outlines the services to be provided, including the scope of work, fee structure, and terms of service. Clearly communicate the expectations, responsibilities, and obligations of both parties.

Send the engagement letter to the client for their review and signature. Ensure the letter is sent securely and provide clear instructions on how to sign and return it.

Receive the engagement letter signed by the client. Verify the signature and review the terms one last time. This will confirm the client's acceptance of the agreed-upon services and terms.

Enter the client's information into the database for easy access and organization. Create a new client profile and include their contact details, business information, and any other relevant information.

Arrange an introduction between the client and the team members who will be working on their account. Provide a brief overview of each team member's role and expertise to build rapport and ensure a smooth working relationship.

Contact the client's previous accountant to obtain any additional information or clarification regarding the client's financial history. Maintain professional communication and ensure all necessary information is shared and documented.

Create a customized onboarding package for the client, including welcome materials, instructions, and any necessary forms or documents. Tailor the package to their specific needs and ensure it reflects the professionalism and expertise of the firm.

Arrange a follow-up meeting with the client to discuss the onboarding process and address any questions or concerns they may have. Confirm the date and time of the meeting and provide clear instructions for joining the meeting.

Assign specific tasks to the team members responsible for their completion. Clearly communicate the task details, deadlines, and any specific instructions or requirements. Monitor the progress and provide support as needed.

Grant the client access to the necessary accounting software and tools they will need for their financial management. Provide clear instructions on how to set up accounts and access the software. Ensure that any account credentials or login information are securely shared.

Regularly monitor the progress of the client onboarding process and make adjustments as needed. Address any issues or challenges that may arise and ensure the client's needs are being met. Continuously improve the onboarding process based on feedback and lessons learned.

Ensure the client's documents and sensitive data are securely stored using appropriate data protection measures. Use encrypted storage systems and limit access to authorized personnel only. Regularly update and review the security protocols to maintain data confidentiality and integrity.