Explore the Customer Onboarding Process in Banking, an efficient journey from application to account creation, facilitating quick access to banking services.
1
Customer fills up the application form online
2
Initial verification of the filled application
3
Officer reviews the submitted application
4
Approval: Officer
5
Opening of account with temporary account number
6
Collection and verification of required documents
7
Branch manager reviews customer application and supporting documents
8
Approval: Branch Manager
9
Issuance of welcome kit
10
Creation of Permanent Account Number(PAN)
11
Online banking service setup
12
Credit Card request processing
13
Banker reviews entire customer profile
14
Approval: Banker
15
Setup Debit Card and Cheque book
16
Customer receives Debit Card and Cheque book
17
Customer onboarding completion call
18
Customer feed-back collection
19
Customer onboarding data update in the system
Customer fills up the application form online
Please fill out the online application form provided, providing accurate and complete information. Your application will be used to initiate the customer onboarding process, ensuring a smooth transition into our banking services. Incomplete or incorrect information may result in delays or account rejection. Any questions or concerns can be directed to our customer support team.
Initial verification of the filled application
Upon receiving your completed online application, our team will conduct an initial verification to ensure that all required sections of the application have been filled accurately. This verification step helps to prevent any potential issues or delays in the customer onboarding process. If any discrepancies or missing information is identified, we may reach out to you for clarification or additional documentation.
1
Confirm identity details
2
Check supporting documents
3
Validate contact information
4
Verify employment details
5
Review application for completeness
Officer reviews the submitted application
Once the initial verification is completed, one of our officers will thoroughly review your submitted application. This step ensures that all necessary information has been provided and meets our account opening requirements. If any issues or concerns arise during this review, we will contact you for further discussion or clarification.
1
Approved
2
Rejected
3
Requires further information
Approval: Officer
Will be submitted for approval:
Initial verification of the filled application
Will be submitted
Opening of account with temporary account number
Upon approval of your application, we will proceed with the account opening process and assign a temporary account number. Your temporary account number will allow you to start accessing certain banking services while we finalize the account setup. Please make sure to take note of your temporary account number for future reference.
Collection and verification of required documents
To complete the customer onboarding process and ensure the accuracy and validity of your account information, we require certain documents to be submitted. Please provide the following documents for verification:
1
Proof of Identity
2
Proof of Address
3
Income Verification
4
Employment Verification
5
Bank Statements
Branch manager reviews customer application and supporting documents
After receiving and verifying the required documents, the branch manager will review your application and supporting documents. This step ensures compliance with applicable regulations and confirms the accuracy of the provided information. In case of any discrepancies or issues, the branch manager may request additional documentation or clarification.
1
Verify document authenticity
2
Confirm compliance with regulations
3
Validate customer information
4
Ensure all required documents are included
Approval: Branch Manager
Will be submitted for approval:
Officer reviews the submitted application
Will be submitted
Collection and verification of required documents
Will be submitted
Issuance of welcome kit
Once your application and supporting documents have been reviewed and approved, we will issue a welcome kit to you. This kit will contain important information regarding your new account, including account details, terms and conditions, and key contact information. Please keep this welcome kit secure and readily accessible for future reference.
Creation of Permanent Account Number(PAN)
As part of the customer onboarding process, we will generate a Permanent Account Number (PAN) for you. The PAN is a unique identification number that will be linked to your account and used for various banking and taxation purposes. Please ensure that the PAN is kept confidential and securely stored.
Online banking service setup
To provide you with convenient access to your account and banking services, we will set up your online banking account. This will allow you to manage your account, view transactions, make transfers, and access various online banking features. Please provide the required information to proceed with the setup.
Credit Card request processing
If you wish to apply for a credit card, please indicate your request, and our team will proceed with the necessary steps to process your application. Credit cards can provide you with additional financial flexibility and various benefits. Please note that credit card applications are subject to approval based on eligibility criteria.
1
Yes, I would like to apply for a credit card
2
No, I don't want to apply for a credit card
Banker reviews entire customer profile
To ensure we have a comprehensive understanding of your financial needs and preferences, one of our bankers will review your entire customer profile. This step helps us tailor our services to better meet your requirements and provide personalized recommendations. If any discrepancies or issues are identified during the review, we may contact you for further discussion or clarification.
1
Assess customer needs
2
Evaluate risk profile
3
Review account activity
4
Identify cross-selling opportunities
Approval: Banker
Will be submitted for approval:
Branch manager reviews customer application and supporting documents
Will be submitted
Credit Card request processing
Will be submitted
Setup Debit Card and Cheque book
As part of your account setup, we will arrange for the issuance of a debit card and a cheque book. The debit card allows you to conveniently access your funds through ATM withdrawals and point-of-sale purchases, while the cheque book provides you with a method of making payments. Please provide the required details to proceed with the setup.
Customer receives Debit Card and Cheque book
Once your debit card and cheque book are ready for delivery, they will be sent to the provided delivery address. Please ensure that someone is available to receive these items and sign for their delivery. Upon receiving the debit card and cheque book, please review them for accuracy and report any issues to our customer support team.
Customer onboarding completion call
To finalize the customer onboarding process and address any remaining questions or concerns, we will schedule a completion call with you. During this call, our representative will guide you through any necessary steps, explain account features, and offer further assistance. Please ensure that you are available at the scheduled time.
Customer feed-back collection
Your feedback is valuable to us as it helps us improve our services and ensure that we meet your expectations. Please take a few moments to provide feedback on your customer onboarding experience. We appreciate your input and use it to enhance our processes and better serve our customers.
1
Excellent
2
Good
3
Average
4
Below Average
5
Poor
Customer onboarding data update in the system
In this final step, the customer's onboarding data is updated in the bank's system. This ensures that all the customer's information and preferences are accurately recorded for future reference and personalized service. It helps in maintaining an up-to-date customer profile and enables the bank to offer tailored solutions. Is your onboarding data updated in the system?
