Dutch Bros Training Process

Welcome to Dutch Bros! In this task, we will introduce you to the vibrant and unique culture and ethos of Dutch Bros. You will learn about our core values, our commitment to quality and customer service, and the importance of building meaningful connections with our customers. By the end of this task, you will have a solid understanding of what makes Dutch Bros special and how it shapes our daily operations.

Safety first! In this task, we will cover the essential safety and hygiene practices at Dutch Bros. We will discuss topics like proper storage and handling of ingredients, maintaining a clean and organized workspace, and ensuring the safety of both customers and employees. By the end of this task, you will have the knowledge and skills to create a safe and hygienic environment at Dutch Bros.

Get ready to explore our menu! In this task, we will dive into the extensive range of delicious drinks offered at Dutch Bros. You will learn about the different categories of drinks, their ingredients, and how to customize them to suit customer preferences. By the end of this task, you will be familiar with the entire Dutch Bros menu and ready to create amazing beverages for our customers.

Time for a quick check! In this task, we will assess your knowledge of the Dutch Bros menu. You will be asked questions about different drinks, their ingredients, and methods of preparation. This will help us ensure that you have a solid understanding of the menu and are ready to serve our customers with confidence.

Learn from the best! In this task, you will have the opportunity to observe experienced baristas in action. Pay close attention to their techniques, efficiency, and customer interactions. Take notes on what you observe and ask questions to deepen your understanding. By the end of this task, you will have valuable insights to apply to your own barista skills.

Time to get hands-on! In this task, you will learn how to make a variety of basic drinks at Dutch Bros. From brewing a perfect cup of coffee to mastering the art of frothing milk, you will develop essential barista skills. Practice makes perfect, so don't worry if it takes a few tries to get it right. By the end of this task, you will be able to confidently create basic drinks for our customers.

Let's level up your barista skills! In this task, you will learn how to create more complex and specialty drinks at Dutch Bros. From intricate latte art to unique flavor combinations, you will push the boundaries of creativity. Experiment, practice, and have fun while honing your craft. By the end of this task, you will be able to impress customers with your mastery of advanced drinks.

Get tech-savvy! In this task, you will learn how to navigate and utilize the internal software and systems used at Dutch Bros. We will cover topics like order management, inventory tracking, and customer data management. Familiarize yourself with the tools and features to streamline operations and enhance the customer experience. By the end of this task, you will be a pro at using our internal software and systems.

Customer satisfaction is our priority! In this task, you will learn about the high customer service standards that Dutch Bros upholds. We will discuss how to create a welcoming and friendly atmosphere, communicate effectively, and handle customer feedback. By the end of this task, you will have a deep understanding of how to provide exceptional customer service at Dutch Bros.

Time to put your customer service skills to the test! In this task, you will participate in role-play scenarios where you will handle various customer queries and complaints. Practice active listening, empathy, and problem-solving to ensure optimal customer satisfaction. By the end of this task, you will be well-prepared to handle real-life customer interactions at Dutch Bros.

Let's dive into the nitty-gritty of store operations! In this task, you will learn about the essential procedures for opening and closing a Dutch Bros store. We will walk you through tasks like cash management, equipment maintenance, and cleaning routines. Pay attention to detail and follow the guidelines to ensure smooth operations. By the end of this task, you will be well-versed in store operations and ready to contribute to a seamless customer experience.

Master the art of the point of sale! In this task, you will receive training on effectively using the point of sale (POS) system at Dutch Bros. From processing transactions to applying discounts, you will learn the ins and outs of the POS system. Practice entering orders accurately and efficiently to provide a seamless customer experience. By the end of this task, you will be a pro at using the POS system.

Teamwork makes the dream work! In this task, you will learn about the shared tasks that contribute to maintaining a clean and organized Dutch Bros store. We will cover responsibilities like cleaning the equipment, restocking supplies, and coordinating the schedule with your team. Collaboration and communication are key to ensuring a smoothly running store. By the end of this task, you will understand the importance of shared tasks and how they contribute to a positive work environment.

Embrace the rush! In this task, you will learn how to handle busy periods and rushes at Dutch Bros. We will discuss strategies for staying calm under pressure, maintaining efficiency, and prioritizing tasks. Prepare yourself for the fast-paced nature of the coffee industry and embrace the excitement that comes with delivering excellent service during high-demand hours. By the end of this task, you will be equipped to handle any rush that comes your way.

Every store has its unique policies and protocols! In this task, you will familiarize yourself with the specific policies and protocols of your Dutch Bros store. This includes information about break schedules, dress code, customer loyalty programs, and any other store-specific guidelines. Pay attention to the details and ask questions if something is unclear. By the end of this task, you will have a comprehensive understanding of your store's policies and protocols.

Time to put your knowledge to the test! In this task, you will take a comprehensive test that covers Dutch Bros culture, menu, and procedures. The test will assess your understanding of key concepts, ingredients, and operational processes. Be prepared to showcase your knowledge and problem-solving skills. By the end of this task, we will evaluate your performance and provide feedback to help you grow.

Time to fine-tune your skills! In this task, you will enter a mentor-led on-the-job training period. Your mentor will provide guidance, support, and constructive feedback as you continue to develop your barista skills. Take advantage of this opportunity to ask questions, seek advice, and refine your techniques. By the end of this task, you will have gained valuable experience under the guidance of a seasoned barista.

Congratulations on completing the Dutch Bros training process! In this task, the Store Manager will evaluate your performance and provide final approval for your readiness to work as a barista at Dutch Bros. This is an exciting moment that signifies your successful completion of the training program. Demonstrate your knowledge, skills, and passion for the Dutch Bros brand to impress the Store Manager and secure your position as a valued team member.