Collect advisor's personal and professional details
2
Verify advisor’s identity and credentials
3
Training on estate planning legal framework
4
Overview of company systems and technologies
5
Introduction to Family Office guidelines and policies
6
Review and understanding of anti-money laundering policies
7
Approval: Compliance Officer for understanding of anti-money laundering policies
8
Training on client relations and communication skills
9
Understanding of family office’s current estate plans and trusts
10
Introduction to family office’s asset, wealth, and risk management strategies
11
Approval: Senior Advisor for understanding of asset, wealth, and risk management strategies
12
Review of current client files and previous estate planning strategies
13
Meeting with team members and understanding roles
14
Auditing and Reviewing completed estate plans under the supervision of senior advisor
15
Verification of access to necessary systems and tools
16
Approval: IT Manager for access to necessary systems and tools
17
Understanding of ongoing projects and task assignments
18
Conclusion of orientation and clarity on role responsibilities
19
Setup of work email and communication channels
20
Approval: HR Manager for Completed Onboarding Process
Collect advisor's personal and professional details
Please provide the advisor's personal and professional information. This will help us understand their background and qualifications. What are the advisor's areas of expertise and relevant experience? Are they registered with any professional organizations or holding any certifications?
Verify advisor’s identity and credentials
To ensure the advisor's credibility, please provide any relevant identification documents and credential verifications. What forms of identification and credentials do they possess? Can you upload copies or provide references for verification purposes?
1
Driving License
2
Passport
3
National Identity Card
1
Degree
2
Certification
3
License
Training on estate planning legal framework
In this training session, we will cover the legal framework and regulations surrounding estate planning. It is crucial for advisors to have a solid understanding of the laws and best practices. What aspects of estate planning legal framework would you like to focus on? How could it impact client strategies and decisions?
1
Wills and Trusts
2
Tax Laws
3
Probate Process
4
Power of Attorney
5
Healthcare Directives
Overview of company systems and technologies
This task will provide an overview of the systems and technologies used by the company. It is essential for advisors to understand and utilize these tools efficiently. Are there any specific systems or technologies that you are familiar with? How would these systems impact your work and communication with clients? Let's explore the technology stack together.
1
CRM
2
Document Management
3
Financial Planning Software
4
Cloud Storage
5
Project Management
Introduction to Family Office guidelines and policies
Familiarize yourself with the Family Office guidelines and policies. It is important to adhere to the established standards to maintain consistency and ensure compliance. What are the key guidelines and policies that need to be followed? How do these guidelines contribute to effective wealth management and asset protection?
1
Confidentiality Policy
2
Code of Conduct
3
Investment Policy Statement
4
Cybersecurity Policy
5
Risk Management Framework
Review and understanding of anti-money laundering policies
Understanding and complying with anti-money laundering policies is critical in our line of work. Familiarize yourself with our organization's anti-money laundering policies. How can you actively contribute to preventing money laundering activities? What procedures and practices would you follow to address any suspicious activities?
1
Customer Due Diligence
2
Suspicious Activity Reporting
3
Know Your Customer
4
Transaction Monitoring
5
Risk Assessment
Approval: Compliance Officer for understanding of anti-money laundering policies
Will be submitted for approval:
Review and understanding of anti-money laundering policies
Will be submitted
Training on client relations and communication skills
Building strong client relationships and effective communication skills are crucial to success in this role. This training will focus on developing these essential skills. How would you handle difficult client situations? What strategies would you employ to build trust and ensure clear communication?
1
Active Listening
2
Conflict Resolution
3
Empathy
4
Effective Questioning
5
Negotiation Skills
Understanding of family office’s current estate plans and trusts
Gain a comprehensive understanding of the current estate plans and trusts managed by our family office. How do these plans align with clients' goals and objectives? What are the key features and provisions of these estate plans and trusts?
Introduction to family office’s asset, wealth, and risk management strategies
This task will introduce you to our family office's asset, wealth, and risk management strategies. Understanding these strategies is vital in providing effective advisory services. How would these strategies contribute to achieving clients' financial goals? What are the key components of our asset, wealth, and risk management strategies?
Approval: Senior Advisor for understanding of asset, wealth, and risk management strategies
Will be submitted for approval:
Introduction to family office’s asset, wealth, and risk management strategies
Will be submitted
Review of current client files and previous estate planning strategies
Reviewing current client files and previous estate planning strategies will provide valuable insights into our existing client base. How have previous estate planning strategies evolved over time? Do you notice any trends or recurring themes? What recommendations would you make based on your review?
1
Client A
2
Client B
3
Client C
4
Client D
5
Client E
Meeting with team members and understanding roles
Familiarize yourself with key team members and their roles within the family office. This will enable effective collaboration and coordination. Who are the main team members involved in estate planning advisory? What are their roles and responsibilities? How would you envision working together towards common goals?
1
Financial Advisor
2
Estate Planning Attorney
3
Portfolio Manager
4
Risk Analyst
5
Client Relationship Manager
Auditing and Reviewing completed estate plans under the supervision of senior advisor
Under the supervision of a senior advisor, you will audit and review completed estate plans. This ensures the accuracy and quality of our deliverables. What key areas would you be focusing on when auditing estate plans? What steps would you take to address any discrepancies or issues?
1
Document Review
2
Plan Structure
3
Beneficiary Designations
4
Asset Titling
5
Tax Considerations
Verification of access to necessary systems and tools
Ensure you have access to all the necessary systems and tools needed to perform your role effectively. Do you have access to the required software and applications? Can you log in and navigate through the systems smoothly? What challenges or obstacles do you foresee in accessing the necessary tools?
1
CRM
2
Document Management System
3
Financial Planning Software
4
Email Client
5
Project Management Tool
Approval: IT Manager for access to necessary systems and tools
Will be submitted for approval:
Verification of access to necessary systems and tools
Will be submitted
Understanding of ongoing projects and task assignments
Get an understanding of the ongoing projects and task assignments within the family office. How do these projects contribute to the overall goals? What specific tasks or responsibilities are assigned to you? How would you prioritize and manage these tasks effectively?
1
Project A
2
Project B
3
Project C
4
Project D
5
Project E
Conclusion of orientation and clarity on role responsibilities
As this onboarding process comes to an end, it's crucial to have a clear understanding of your role responsibilities. What are the key areas and tasks that fall under your role as an estate planning advisor? How do these responsibilities align with the overall objectives of the family office?
Setup of work email and communication channels
To facilitate effective communication, we need to set up your work email and communication channels. What email address would you like to use? Have you used any communication tools such as Slack or Microsoft Teams before? How comfortable are you with using these tools?
1
Slack
2
Microsoft Teams
3
Zoom
4
Email
5
Phone
Approval: HR Manager for Completed Onboarding Process
Will be submitted for approval:
Conclusion of orientation and clarity on role responsibilities
