Inspect cleanliness and organization of public spaces
5
Verify Safety Equipment and Fire Extinguishers are operational
6
Check cleanliness and functionality of kitchen and dining areas
7
Ensure all room amenities are restocked
8
Confirmation of reception desk cleanliness and staff conduct
9
Approval: Housekeeping supervisor
10
Check room service quality
11
Inspect laundry services quality
12
Verification of functioning Wi-Fi/Internet Services
13
Assess response time for service requests
14
Inspect cleanliness and functioning of the pool and gym areas
15
Test key card entry systems for functionality
16
Ensure maintenance issues are resolved quickly
17
Verify Staff Uniform Cleanliness and Maintenance
18
Approval: Guest Services Manager
19
Ensure proper disposal of waste
20
Perform spot checks for pests
Check cleanliness of guest rooms
Ensure that all guest rooms are clean and tidy. This task is crucial in maintaining a high standard of cleanliness and comfort for our guests. The desired result is to have spotless guest rooms that meet the expectations of our guests. Consider any potential challenges such as stains or odors and include appropriate remedies. Required resources include cleaning supplies and equipment.
1
Bathroom
2
Bedroom
3
Living area
4
Windows
5
Carpet/Floor
Assess functionality of all room appliances
Check the functionality of all appliances in the guest rooms. This task ensures that our guests have a pleasant and convenient stay. Focus on appliances such as TVs, air conditioners, thermostats, mini-fridges, and coffee makers. Describe potential challenges that may arise, such as malfunctioning appliances, and provide solutions. Required resources include a checklist of appliances and any necessary tools for testing.
1
TV
2
Air conditioner
3
Thermostat
4
Mini-fridge
5
Coffee maker
Ensure towels and beddings are in good condition
Inspect the condition of towels and beddings in guest rooms. This task is essential to provide our guests with a pleasant and comfortable stay. Emphasize the importance of clean, fresh, and presentable towels and beddings. Discuss potential challenges like stains or tears and suggest remedies. Required resources include fresh towels and beddings for replacement if necessary.
1
Bath towels
2
Hand towels
3
Bed sheets
4
Pillows
5
Blankets
Inspect cleanliness and organization of public spaces
Evaluate the cleanliness and organization of public spaces such as the lobby, corridors, and elevators. This task contributes to creating a positive first impression for our guests. Highlight the desired result of a clean and well-maintained public area. Identify potential challenges like clutter or dirt and suggest ways to address them. Required resources include cleaning supplies and equipment for maintenance.
1
Lobby
2
Corridors
3
Elevators
4
Staircases
5
Common areas
Verify Safety Equipment and Fire Extinguishers are operational
Ensure the functionality of safety equipment and fire extinguishers throughout the hotel. This task is vital in providing a safe environment for our guests and staff. Explain the potential consequences of malfunctioning safety equipment. Provide remedies for any identified issues. Required resources include a checklist of safety equipment and fire extinguishers, as well as any necessary tools for inspection.
1
Fire extinguishers
2
Smoke detectors
3
Emergency lights
4
First aid kits
5
Exit signs
Check cleanliness and functionality of kitchen and dining areas
Inspect the cleanliness and functionality of the hotel's kitchen and dining areas. This task contributes to maintaining high standards of hygiene and service. Emphasize the importance of a clean and functional kitchen and dining area for the satisfaction of our guests. Address potential challenges such as dirty utensils or malfunctioning appliances. Suggest solutions to address these challenges. Required resources include cleaning supplies and equipment for maintenance.
1
Kitchen countertops
2
Utensils
3
Dishwashing area
4
Cooking appliances
5
Dining tables
Ensure all room amenities are restocked
Confirm that all room amenities such as toiletries, towels, and coffee supplies are adequately restocked in guest rooms. This task aims to provide a comfortable and convenient stay for our guests. Emphasize the importance of well-stocked amenities. Address potential challenges like low inventory or missing items and suggest solutions. Required resources include a checklist of amenities and appropriate restocking supplies.
1
Toiletries
2
Towels
3
Coffee supplies
4
Water bottles
5
Bathrobes
Confirmation of reception desk cleanliness and staff conduct
Check the cleanliness of the reception desk and assess the conduct of the staff. This task contributes to providing a positive first impression for our guests and ensuring professional service. Describe the desired result of a clean reception desk and professional staff behavior. Address potential challenges such as cluttered desk or unprofessional conduct and suggest remedies. Required resources include cleaning supplies for maintenance and a checklist for staff conduct.
1
Reception desk cleanliness
2
Staff behavior
3
Dress code adherence
4
Greeting guests
5
Answering phone calls
Approval: Housekeeping supervisor
Will be submitted for approval:
Check cleanliness of guest rooms
Will be submitted
Assess functionality of all room appliances
Will be submitted
Ensure towels and beddings are in good condition
Will be submitted
Inspect cleanliness and organization of public spaces
Will be submitted
Verify Safety Equipment and Fire Extinguishers are operational
Will be submitted
Check cleanliness and functionality of kitchen and dining areas
Will be submitted
Ensure all room amenities are restocked
Will be submitted
Confirmation of reception desk cleanliness and staff conduct
Will be submitted
Check room service quality
Evaluate the quality of room service provided to guests. This task ensures timely and satisfactory delivery of food, beverages, and other requested items. Discuss the desired result of prompt and efficient room service. Address potential challenges like delays or incorrect orders and suggest solutions. Required resources include a checklist of room service items and a means of communication with the room service staff.
1
Food quality
2
Beverage quality
3
Order accuracy
4
Timely delivery
5
Staff demeanor
Inspect laundry services quality
Assess the quality of the hotel's laundry services. This task is necessary to provide clean and well-maintained linens for our guests. Describe the desired result of fresh and properly cleaned linens. Address potential challenges such as stains or damaged linens and suggest solutions. Required resources include a checklist of laundry items and a means of communication with the laundry staff.
1
Bed sheets
2
Towels
3
Pillowcases
4
Bathrobes
5
Tablecloths
Verification of functioning Wi-Fi/Internet Services
Verify the functionality of the hotel's Wi-Fi and internet services. This task is crucial to provide reliable connectivity for our guests. Explain the desired result of consistent and fast internet access. Address potential challenges like poor signal or slow speeds and suggest remedies. Required resources include a device to test the Wi-Fi and internet services.
1
Strong
2
Moderate
3
Weak
4
No signal
Assess response time for service requests
Assess the response time for service requests to ensure efficient and timely service delivery to guests. How can you assess the response time for service requests? What actions can be taken to improve response time? Use this form to evaluate the response time for service requests.
1
Within 15 minutes
2
Within 30 minutes
3
Within 1 hour
4
Within 2 hours
5
More than 2 hours
Inspect cleanliness and functioning of the pool and gym areas
Ensure that the pool and gym areas are clean, well-maintained, and functioning properly to provide a safe and enjoyable experience for guests. How can you assess the cleanliness and functioning of the pool and gym areas? What steps can be taken to address any issues found, such as equipment malfunction or unclean conditions? Use this form to assess the cleanliness and functioning of the pool and gym areas.
1
Pool water quality
2
Pool deck cleanliness
3
Gym equipment condition
4
Gym cleanliness
5
Locker rooms condition
Test key card entry systems for functionality
Test the functionality of key card entry systems to ensure secure and convenient access for guests. How can you test the functionality of key card entry systems? What actions should be taken if any issues or malfunctions are identified? Use this form to test the functionality of key card entry systems.
1
Working properly
2
Intermittent malfunction
3
Not working
Ensure maintenance issues are resolved quickly
Ensure that maintenance issues, such as plumbing or electrical problems, are resolved quickly to minimize guest inconvenience and maintain the hotel's facilities. How can you ensure that maintenance issues are resolved quickly? What should be done if any delays or challenges are encountered? Use this form to track and address maintenance issues.
1
Leaking faucet
2
Broken light fixture
3
Air conditioning malfunction
4
Clogged drain
5
Faulty electrical outlet
Verify Staff Uniform Cleanliness and Maintenance
Ensure that staff uniforms are clean, well-maintained, and adhere to the dress code standards. How can you verify the cleanliness and maintenance of staff uniforms? What actions should be taken if any issues or violations are identified? Use this form to verify staff uniform cleanliness and maintenance.
1
Excellent
2
Good
3
Average
4
Below Average
5
Poor
Approval: Guest Services Manager
Will be submitted for approval:
Check room service quality
Will be submitted
Inspect laundry services quality
Will be submitted
Verification of functioning Wi-Fi/Internet Services
Will be submitted
Assess response time for service requests
Will be submitted
Inspect cleanliness and functioning of the pool and gym areas
Will be submitted
Test key card entry systems for functionality
Will be submitted
Ensure maintenance issues are resolved quickly
Will be submitted
Verify Staff Uniform Cleanliness and Maintenance
Will be submitted
Ensure proper disposal of waste
Ensure that waste is properly disposed of to maintain cleanliness and hygiene standards. How can you ensure proper waste disposal? What hazards can arise from improper waste disposal? Use this form to monitor waste disposal practices.
1
Recycling
2
Trash bins
3
Composting
4
Incineration
5
Hazardous waste disposal
Perform spot checks for pests
Perform regular spot checks to detect and prevent pests in the hotel premises. How can you perform spot checks for pests? What actions should be taken if pests are found? Use this form to report and address pest sightings.
