Provide a tour of the housing association's properties
3
Explain the company's mission and values
4
Overview of the company's policies and procedures
5
Provide details about manager's role and responsibilities
6
Training in company's technological tools
7
Introduction to owners and board members
8
Training in tenant communication procedures
9
Teach procedure for rent collection and maintenance requests
10
Training to handle legal and safety regulations
11
Explain emergency response protocol
12
Discuss sustainable practices strategies
13
Understand the financial management process
14
Approval: Manager Daily Tasks
15
Set up meeting with staff members
16
Assign first task to manager
17
First week review and feedback session
18
Approval: First Week Performance
19
Outline for future development and training opportunities
Introduce the new manager to the team
This task plays a vital role in creating a welcoming environment for the new manager and fostering positive relationships with the team members. By introducing the new manager to the team, it promotes collaboration, boosts team morale and establishes a strong foundation for successful cooperation. The desired result is a smooth integration of the new manager into the team, ensuring they feel valued and supported. Are there any ice-breaker activities or team-building exercises that can be included? How can the rest of the team contribute to making the introduction process memorable? What resources or tools can be used, such as team bios or a welcome kit?
Provide a tour of the housing association's properties
Taking the new manager on a tour of the housing association's properties will give them an understanding of the scope and scale of the organization. It will enable them to familiarize themselves with different buildings, facilities, and locations. The tour helps them visualize their responsibilities and get a feel for the community they will be serving. Additionally, it allows them to connect the theoretical knowledge gained during the onboarding process with practical experience. What areas or properties should be included in the tour? Are there specific features or unique aspects that should be highlighted?
Explain the company's mission and values
Understanding the housing association's mission and values is crucial for the new manager to align their goals and decision-making with the organization's vision. By explaining the company's mission and values, it sets the foundation for a shared purpose and ensures consistency throughout the company. This task emphasizes the importance of the organization's core beliefs and invites the new manager to reflect on how their own values align with those of the company. Are there any real-life examples or success stories that can be shared to illustrate the mission and values in action? How can the new manager contribute to upholding these mission and values?
Overview of the company's policies and procedures
Providing an overview of the company's policies and procedures equips the new manager with the necessary knowledge and guidelines for their role. It ensures they understand the rules and regulations that govern the housing association and enables them to make informed decisions. This task covers areas such as HR policies, code of conduct, data protection, health and safety measures, and any specific procedures related to their role. How can the new manager access the policies and procedures? Are there any important updates or changes that should be highlighted? What resources or tools can be provided to facilitate understanding and adherence to the policies?
Provide details about manager's role and responsibilities
This task focuses on ensuring the new manager has a clear understanding of their role and responsibilities within the housing association. By providing detailed information about their position, it clarifies expectations and promotes effective performance. The task should cover areas such as team management, decision-making, reporting structures, and specific tasks and projects the manager will be responsible for. How can the manager's role contribute to the achievement of the company's goals? Are there any resources or tools available to support the manager in their role?
Training in company's technological tools
This task focuses on providing comprehensive training to the new manager on the technological tools used within the housing association. By ensuring the manager is proficient in using these tools, it enhances their productivity, communication, and collaboration with the team. The training should cover software applications, communication tools, project management platforms, and any other technology essential to their role. Are there any specific features or functionalities that should be highlighted during the training? How can the manager access ongoing technical support or training resources?
Introduction to owners and board members
Introducing the new manager to the owners and board members establishes vital connections and relationships within the housing association's leadership. By facilitating these introductions, it promotes transparency, trust, and open communication channels. The task should provide an opportunity for the new manager to learn about the background, roles, and expectations of the owners and board members. How can the manager contribute to fostering a positive relationship with the owners and board members? Are there any existing communication channels or meetings where they can collaborate?
Training in tenant communication procedures
Training the new manager in tenant communication procedures is essential for establishing effective and professional interactions with tenants. By equipping the manager with the necessary skills, it ensures high-quality customer service, complaint handling, and conflict resolution. The training should cover communication channels, expectations, response times, and best practices for maintaining positive tenant relationships. Are there any templates or scripts that can be provided to support the manager? How can the manager address difficult tenant situations?
1
Responding to tenant inquiries
2
Handling tenant complaints
3
Conducting tenant meetings
4
Sending tenant notifications
5
Resolving tenant conflicts
Teach procedure for rent collection and maintenance requests
This task focuses on teaching the new manager the procedures for rent collection and handling maintenance requests within the housing association. By providing thorough training, it ensures effective financial management and timely resolution of maintenance issues. The task should cover rent collection methods, tracking systems, late payment processes, and maintenance request handling procedures. Are there any online platforms or software used for rent collection and maintenance tracking? How can the manager handle non-payment or recurring maintenance problems?
1
Cash
2
Bank transfer
3
Online payment gateway
4
Direct debit
5
Mailed check
1
Logging and prioritizing requests
2
Coordinating with maintenance team
3
Communication with tenants
4
Scheduling repairs
5
Quality assurance
Training to handle legal and safety regulations
This task aims to equip the new manager with the knowledge and skills required to handle legal and safety regulations within the housing association. By ensuring compliance, it mitigates potential risks and promotes a safe and secure environment for tenants and staff. The training should cover local, state, and federal regulations related to housing, tenant rights, health and safety codes, and any specific legal requirements for the housing association. How can the manager stay updated on changes in regulations? Are there any resources or contacts for legal support?
Explain emergency response protocol
Understanding the emergency response protocol is crucial for the new manager to ensure the safety and well-being of tenants and staff during critical situations. By explaining this protocol, it enables the manager to act swiftly and appropriately in emergencies, minimizing potential harm and damage. The task should cover evacuation procedures, emergency contact information, communication channels, and any specific guidelines for different types of emergencies. Are there any emergency drills or simulations that can be conducted? How can the manager effectively communicate and coordinate with emergency services?
Discuss sustainable practices strategies
Engaging in sustainable practices is becoming increasingly important in the housing industry. By discussing sustainable practices strategies, it ensures the new manager is aware of the housing association's commitment to environmental responsibility and resource conservation. The task should explore areas such as energy efficiency, waste management, renewable energy sources, and community initiatives. How can the manager promote sustainable practices within the housing association? Are there any ongoing sustainability projects or partnerships?
Understand the financial management process
This task aims to familiarize the new manager with the housing association's financial management process. By understanding this process, it ensures the manager can effectively manage budgets, track expenses, and make informed financial decisions. The task should cover areas such as financial reports, budget planning, vendor management, and financial software tools used. Are there any financial policies or guidelines that should be emphasized? How can the manager contribute to financial efficiency and cost savings?
Approval: Manager Daily Tasks
Will be submitted for approval:
Provide details about manager's role and responsibilities
Will be submitted
Training in company's technological tools
Will be submitted
Introduction to owners and board members
Will be submitted
Training in tenant communication procedures
Will be submitted
Teach procedure for rent collection and maintenance requests
Will be submitted
Training to handle legal and safety regulations
Will be submitted
Explain emergency response protocol
Will be submitted
Discuss sustainable practices strategies
Will be submitted
Understand the financial management process
Will be submitted
Set up meeting with staff members
Setting up a meeting with staff members provides an opportunity for the new manager to establish rapport, build relationships, and gain valuable insights from the team. By facilitating these introductions, it promotes collaboration, open communication, and teamwork. The task should include a clear agenda for the meeting to ensure its effectiveness. How can the team members contribute to making this meeting productive and welcoming for the new manager? Are there any specific topics or questions that should be covered during the meeting?
1
Introductions and ice-breaker activities
2
Team role and responsibilities overview
3
Q&A session
4
Sharing best practices
5
Setting expectations
Assign first task to manager
Assigning the first task to the new manager marks the beginning of their active contribution to the housing association. This task should be challenging yet achievable, allowing the manager to showcase their skills and demonstrate their understanding of their role. The assigned task should align with their responsibilities and provide an opportunity for them to make an impact. What is the first task the manager should undertake? How can they seek support or guidance if needed?
First week review and feedback session
Conducting a review and feedback session at the end of the manager's first week allows for reflection, evaluation, and continuous improvement. This task emphasizes the importance of open communication and sets the stage for ongoing feedback and growth. The session should provide an opportunity for both the manager and their supervisor to discuss achievements, challenges, and areas for development. How can the manager share their experiences and suggestions? What resources or training opportunities can be offered based on the feedback?
Approval: First Week Performance
Will be submitted for approval:
First week review and feedback session
Will be submitted
Outline for future development and training opportunities
Outlining future development and training opportunities for the manager demonstrates the housing association's commitment to their professional growth and long-term success. This task should identify potential areas for improvement, skill development, and specialized training based on the manager's goals and the organization's needs. The outline can include workshops, external courses, mentorship programs, or internal resources. How can the manager actively participate in their own development? Are there any budget or time constraints to consider when planning future training opportunities?
