Templates
Operations
Incident Management Process Template

Incident Management Process Template

Our "Incident Management Process Template" systematically guides you through identifying, handling, resolving and reviewing business incidents for continuous improvement.
1
Identify the incident
2
Log the incident details
3
Assign severity level to the incident
4
Notify relevant stakeholders about the incident
5
Allocate the incident to a respective incident handler
6
Approval: Incident Handler Assignment
7
Isolate the affected system or network if necessary
8
Investigate the cause of the incident
9
Document findings from the investigation
10
Establish an incident response plan
11
Execute the response plan
12
Monitor the results after execution of response plan
13
Approval: Incident Resolution
14
Communicate the incident resolution to all stakeholders
15
Review the incident management process
16
Identify process improvements for future incidents
17
Update the incident database
18
Prepare the incident report
19
Approval: Incident Report
20
Close the incident