Explain Policy Details and Obligations to the Client
18
Collect Payment for Insurance Policy
19
Provide Receipt of Payment to Client
20
Follow up with Client for Any Additional Requirements or Concerns
Identify Client's Insurance Needs
This task involves understanding the client's insurance needs to provide suitable coverage. Start by asking the client questions about their assets, liabilities, and any potential risks they may face. Consider their occupation, lifestyle, and financial goals. The goal is to gather enough information to recommend appropriate insurance solutions.
Collect and Verify Customer Information
In this task, collect and verify the customer's personal and contact information. This includes their full name, date of birth, address, phone number, and email. Additionally, collect any relevant identification documents like a driver's license or passport. Double-check the provided information for accuracy and completeness.
1
Driver's License
2
Passport
3
Social Security Card
4
National Identity Card
5
Other
Analyze Risk Exposure of the Client
This task involves evaluating the client's risk exposure based on the information collected. Identify potential risks and calculate their probability and potential financial impact. Consider factors like age, health conditions, location, occupation, and lifestyle choices. Assess the client's risk tolerance and provide recommendations accordingly.
1
18-30
2
31-40
3
41-50
4
51-60
5
61 and above
1
High Blood Pressure
2
Diabetes
3
Heart Disease
4
Asthma
5
None
1
Office Job
2
Construction
3
Healthcare
4
Education
5
Other
Approval: Risk Exposure Analysis
Will be submitted for approval:
Analyze Risk Exposure of the Client
Will be submitted
Choose Suitable Insurance Policy
Based on the client's insurance needs and risk exposure, select the most appropriate insurance policy. Consider factors like coverage limits, deductibles, policy terms, and exclusions. Evaluate different insurance providers and policy options to find the best fit for the client's requirements. Document the chosen policy details for further reference.
Prepare Insurance Proposal
In this task, create and finalize the insurance proposal detailing the coverage, premium amounts, and terms. Clearly explain the policy features, benefits, and any additional options or riders available. Customize the proposal to address the client's specific needs and concerns. Include necessary forms and documents for the client's review and signature.
Present Insurance Proposal to Client
Schedule a meeting with the client to present the insurance proposal. Clearly communicate the policy details and highlight the benefits. Address any questions or concerns the client may have. Use visual aids or presentations to enhance understanding. Create a positive and engaging environment to ensure the client feels confident and informed.
Get Client's Approval on the Proposal
Obtain the client's approval on the insurance proposal. Ensure the client understands the terms, coverage, and premium amounts. Address any objections or requested modifications. If necessary, revise the proposal based on the client's feedback. Once the client is satisfied, proceed to the next step.
1
Approved
2
Pending
3
Not Approved
Approval: Proposal
Will be submitted for approval:
Prepare Insurance Proposal
Will be submitted
Complete Insurance Application Form
Assist the client in completing the insurance application form accurately. Provide guidance on filling out the required fields, ensuring all necessary information is provided. Double-check the form for any errors or missing information. Inform the client about any supporting documents or additional requirements needed.
Submit Application to Insurance Company
Submit the completed insurance application form along with any supporting documents to the relevant insurance company. Follow the company's submission guidelines and procedures. Keep a record of the submission details and any confirmation received.
Track Application Status
Regularly monitor the status of the submitted insurance application. Follow up with the insurance company to ensure the application is being processed. Document any updates or communication regarding the application status. Take necessary actions based on the progress or any additional requirements from the insurance company.
Receive Policy Document from Insurance Company
Once the insurance application is approved, receive the policy document from the insurance company. Verify the details mentioned in the policy document match the agreed terms and coverage. Thoroughly review the document for accuracy and completeness. Notify the client about the policy document's arrival and schedule a delivery time.
Review Policy Document
Carefully review the policy document with the client. Explain the coverage, terms, conditions, and any limitations stated in the document. Address any questions or concerns the client may have. Emphasize the importance of understanding the policy details and obligations. Make sure the client is comfortable with the policy before proceeding further.
1
Coverage Limitations
2
Renewal Process
3
Claims Procedure
4
Exclusions
5
Contact Information
Approval: Policy Document
Will be submitted for approval:
Review Policy Document
Will be submitted
Deliver Policy Document to Client
Deliver the reviewed policy document to the client. Ensure the document is securely handed over or sent through a reliable and confidential method. Confirm the client's receipt of the document and address any immediate concerns or questions. Provide additional copies or clarify access details if required.
Explain Policy Details and Obligations to the Client
In this task, explain the policy details and obligations to the client. Make sure they understand the coverage, exclusions, renewal process, and any other relevant information. Address any questions or concerns the client may have. Provide examples and scenarios to enhance understanding. Document the client's understanding for future reference.
1
Coverage Details
2
Exclusions
3
Premium Payment Schedule
4
Renewal Process
5
Risk Mitigation
Collect Payment for Insurance Policy
Collect the payment for the insurance policy from the client. Clearly communicate the payment amount, due date, and acceptable payment methods. Provide the client with any necessary payment instructions or forms. Document the payment details for record keeping and future reference.
1
Credit Card
2
Bank Transfer
3
Cash
4
Cheque
5
Online Payment
Provide Receipt of Payment to Client
Issue a receipt of payment to the client to acknowledge the payment made for the insurance policy. Include the payment amount, date, payment method, and any other relevant details. Ensure the receipt is provided in a clear and professional format. Keep a copy of the receipt for record keeping purposes.
Follow up with Client for Any Additional Requirements or Concerns
Regularly follow up with the client to address any additional requirements or concerns they may have. Ensure they are satisfied with the insurance policy and its coverage. Provide ongoing support and assistance as needed. Document all communication and actions taken during the follow-up process.