Introduction to International Interbank Business Operations
8
Assignment: Attend a round-table discussion with current specialists
9
Approval: Manager on Round-table Discussion Feedback
10
Software systems and tools training
11
Introduction to Risk Management in International banking
12
Meet the team and other departments interaction,
13
On-the-job training with a mentor
14
Understand client profiles and handling procedures
15
Know Your Customer (KYC) and Anti-Money Laundering (AML) training
16
Approval: Compliance Officer for KYC and AML Training
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Task: Familiarize with transaction processing tools and software
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Training on handling fraudulent transactions
19
Assignment: Shadow a colleague and handle sample cases
20
Approval: Team Lead on Sample Case Handling
Assign employee ID and login credentials
This task involves assigning a unique employee ID and creating login credentials for the new international banking specialist. The employee ID will be used for identification and tracking purposes, while the login credentials will grant access to the necessary systems and tools. The desired result is to provide the new employee with the necessary means to start their work. Potential challenges may include delays in generating the employee ID or issues with creating the login credentials. The required resources for this task are the HR management system and access to the employee database.
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Basic
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Intermediate
3
Advanced
Provide job description and expectations overview
In this task, the international banking specialist will receive a comprehensive job description and an overview of the expectations associated with their role. The goal is to ensure that the new employee understands their responsibilities and the desired outcomes. The task also aims to set clear expectations and align the employee with the organization's goals. The description will cover the main responsibilities, performance standards, and any specific requirements. This task will minimize confusion and ensure that the new employee knows what is expected of them. The resources required for this task are the job description document and any additional materials related to expectations.
Enroll in company HR management system
This task involves enrolling the new international banking specialist in the company's HR management system. The system contains essential employee information, such as personal details, contact information, and employment history. Enrolling the employee in the system ensures that their records are properly maintained and accessible. The desired result is a successfully enrolled employee with accurate and up-to-date information. Potential challenges may include technical issues during the enrollment process or incorrect data entry. The HR management system and employee enrollment form are the required resources for this task.
Attend company orientation
The international banking specialist will attend a company orientation session in this task. The orientation will provide an overview of the organization's history, values, culture, and mission. The goal is to help the new employee understand the company's background and foster a sense of belonging. The desired result is an engaged employee who feels connected to the company and its values. Potential challenges may include the employee feeling overwhelmed with information during the orientation. The company orientation materials and a designated orientation facilitator are the required resources for this task.
Orientation to International Banking Regulations
This task involves providing an orientation to international banking regulations for the new international banking specialist. The orientation will cover the key regulations and compliance requirements that govern international banking operations. The goal is to ensure that the specialist is familiar with the regulations and understands the implications for their work. The desired result is a well-informed specialist who can adhere to the regulations and mitigate risk. Potential challenges may include the complex nature of the regulations or conflicting information. The required resources for this task are the international banking regulations documentation and any supplementary materials.
Complete key compliance training module
In this task, the international banking specialist will complete a key compliance training module. The module will cover the essential compliance topics related to international banking operations, such as anti-money laundering (AML) and know your customer (KYC) regulations. The goal is to ensure that the specialist understands the compliance requirements and can apply them in their work. The desired result is a specialist who is well-versed in compliance procedures and can effectively mitigate risks. Potential challenges may include the complexity of compliance regulations or difficulties in accessing the training module. The required resources for this task are the compliance training module and any associated materials.
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Beginner
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Intermediate
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Advanced
Introduction to International Interbank Business Operations
This task involves introducing the new international banking specialist to international interbank business operations. The specialist will learn about the processes, tools, and best practices for handling transactions and maintaining relationships with other banks. The goal is to familiarize the specialist with the interbank operations and enable them to effectively collaborate with other institutions. The desired result is a specialist who can navigate interbank business operations and contribute to the organization's international activities. Potential challenges may include the complexity of the interbank processes or difficulties in understanding cultural differences. The required resources for this task are the interbank operations documentation and any related materials.
Assignment: Attend a round-table discussion with current specialists
This task requires the new international banking specialist to attend a round-table discussion with current specialists. The discussion will provide an opportunity for knowledge sharing, exchanging insights, and exploring real-life scenarios in the international banking field. The goal is to foster collaboration and learning among the specialists, enabling the new specialist to gain valuable insights from experienced colleagues. The desired result is an engaged specialist who can leverage the experiences of others in their work. Potential challenges may include limited availability of specialists or difficulties in scheduling the discussion. The required resources for this task are the round-table discussion agenda and any supporting materials.
Approval: Manager on Round-table Discussion Feedback
Will be submitted for approval:
Assignment: Attend a round-table discussion with current specialists
Will be submitted
Software systems and tools training
This task involves providing training on the software systems and tools used in international banking operations. The specialist will learn how to use these systems and tools efficiently to manage transactions, analyze data, and communicate with clients and other stakeholders. The goal is to equip the specialist with the necessary technical skills to perform their duties effectively. The desired result is a specialist who can navigate the software systems and tools with ease. Potential challenges may include the complexity of the software systems or difficulties in accessing the training resources. The required resources for this task are the software systems and tools documentation and any training materials.
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Transaction Management System
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Data Analytics Tool
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Communication Platform
Introduction to Risk Management in International banking
In this task, the new international banking specialist will receive an introduction to risk management in international banking. The specialist will learn about the key risks associated with international banking operations and the strategies for identifying, assessing, and mitigating these risks. The goal is to instill a strong risk management mindset and enable the specialist to contribute to the organization's risk mitigation efforts. The desired result is a specialist who can effectively identify and manage risks in their work. Potential challenges may include the complexity of risk management concepts or difficulties in relating them to real-life scenarios. The required resources for this task are the risk management documentation and any supplementary materials.
Meet the team and other departments interaction,
This task involves arranging a meet-and-greet session for the new international banking specialist to meet their team members and interact with other departments. The session aims to facilitate networking, build relationships, and enhance collaboration within the organization. The goal is to create a supportive work environment and foster teamwork. The desired result is a specialist who feels integrated into the team and has a basic understanding of other department functions. Potential challenges may include limited availability of team members or difficulties in coordinating schedules. The required resources for this task are the meet-and-greet agenda and any additional materials for department introductions.
On-the-job training with a mentor
This task involves assigning a mentor to provide on-the-job training to the new international banking specialist. The mentor will guide the specialist through their daily tasks, provide feedback, and share their expertise in international banking operations. The goal is to facilitate knowledge transfer and accelerate the specialist's learning curve. The desired result is a specialist who can confidently execute their responsibilities. Potential challenges may include the availability of mentors with the required expertise or difficulties in scheduling training sessions. The required resources for this task are the mentorship program guidelines and any training materials.
Understand client profiles and handling procedures
This task requires the international banking specialist to gain an understanding of client profiles and the associated handling procedures. The specialist will learn about the different types of clients, their needs, and the appropriate approaches for handling their accounts and transactions. The goal is to ensure that the specialist can effectively serve clients and meet their expectations. The desired result is a specialist who can provide excellent customer service and maintain positive client relationships. Potential challenges may include complex client profiles or difficulties in grasping the handling procedures. The required resources for this task are the client profiles documentation and any related materials.
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Client Onboarding
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Transaction Processing
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Account Maintenance
Know Your Customer (KYC) and Anti-Money Laundering (AML) training
In this task, the international banking specialist will receive training on Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. The training will cover the necessary procedures and requirements for verifying customer identities and detecting and preventing money laundering activities. The goal is to ensure compliance with regulations and protect the organization from financial crimes. The desired result is a specialist who understands the importance of KYC and AML measures and can apply them in their work. Potential challenges may include the complexity of the regulations or difficulties in relating them to real-life scenarios. The required resources for this task are the KYC and AML training materials and any supplementary resources.
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KYC
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AML
3
Both
Approval: Compliance Officer for KYC and AML Training
Will be submitted for approval:
Know Your Customer (KYC) and Anti-Money Laundering (AML) training
Will be submitted
Task: Familiarize with transaction processing tools and software
This task requires the new international banking specialist to familiarize themselves with the transaction processing tools and software used in the organization. The specialist will explore the features and functionalities of these tools and software to understand how to process transactions effectively. The goal is to ensure that the specialist can efficiently handle transactions and provide accurate and timely services to clients. The desired result is a specialist who can navigate the transaction processing tools and software with ease. Potential challenges may include the complexity of the tools or difficulties in accessing the necessary resources. The required resources for this task are the transaction processing tools and software documentation and any training materials.
Training on handling fraudulent transactions
This task involves providing training on handling fraudulent transactions to the international banking specialist. The specialist will learn about the common types of fraudulent activities in international banking and the procedures for identifying, reporting, and preventing such activities. The goal is to enable the specialist to detect and mitigate fraud risks, protecting the organization and its clients. The desired result is a specialist who can effectively handle fraudulent transactions and contribute to the organization's fraud prevention efforts. Potential challenges may include the complexity of fraud detection techniques or difficulties in recognizing fraudulent patterns. The required resources for this task are the fraud prevention training materials and any related resources.
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Detection and Reporting
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Investigation and Resolution
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Prevention Measures
Assignment: Shadow a colleague and handle sample cases
This task requires the new international banking specialist to shadow a colleague and handle sample cases under their guidance. The specialist will observe their colleague's work, ask questions, and gradually take on independent responsibilities. The goal is to provide hands-on experience and build confidence in handling real-life scenarios. The desired result is a specialist who can demonstrate proficiency in dealing with typical cases. Potential challenges may include limited availability of colleagues or difficulties in finding suitable sample cases. The required resources for this task are the colleague's availability and cooperation, as well as the sample cases for practice.
Approval: Team Lead on Sample Case Handling
Will be submitted for approval:
Assignment: Shadow a colleague and handle sample cases