Provide equipment including laptop, phone and ID card
4
Set up company email account for leasing consultant
5
Set up password for company systems
6
Introduction to corporate culture
7
Take the leasing consultant on a guided tour of the property
8
Provide employee handbook to read
9
Organize training on the company's leasing software
10
Meet the property management team
11
Approval: Property Manager
12
Explain company leasing policies and procedures
13
Discuss tasks and responsibilities
14
Train on gathering applicant information and completing lease applications
15
Understand how to provide scheduled property tours
16
Learn how to work through the lease renewal process
17
Conduct a mock tenant interview and lease signing
18
Approval: Training Manager
19
Provide list of emergency contacts and procedures
20
Discuss performance expectations and review process
Collect necessary paperwork from new hire
Welcome to the team! Your task is to collect the necessary paperwork from the new hire. This is crucial for ensuring that we have all the required information and documentation. As the leasing consultant onboarding process begins, you will be responsible for gathering the necessary forms, such as employment contracts, tax forms, and identification documents. This will allow us to properly onboard the new hire and ensure compliance with legal requirements. Don't forget to securely store and organize the collected paperwork for future reference.
Sign confidentiality agreement
To ensure the protection of sensitive information, it is important for new hires to sign a confidentiality agreement. The agreement highlights the importance of maintaining the confidentiality of company and client information, and outlines the consequences of breaching this agreement. As the leasing consultant onboarding process continues, your role is to guide the new hire through the process of reading and signing the confidentiality agreement. Provide them with a copy of the agreement and answer any questions they may have. Once signed, securely store the agreement for future reference.
Provide equipment including laptop, phone and ID card
As part of the leasing consultant onboarding process, it is important to provide the new hire with the necessary equipment to perform their job effectively. This includes a laptop, phone, and an ID card. Ensure that the equipment is in good working condition and set up any required software or accounts. Present the equipment to the new hire and provide any necessary instructions on its use and care. Keep a record of the provided equipment for tracking purposes and to ensure that all equipment is returned when needed.
1
HP
2
Dell
3
Lenovo
4
Apple MacBook
5
Asus
1
iPhone
2
Samsung Galaxy
3
Google Pixel
4
OnePlus
5
LG
Set up company email account for leasing consultant
To facilitate communication and collaboration, it is essential to set up a company email account for the leasing consultant. As part of the onboarding process, your task is to create an email account using the leasing consultant's name or other specified format. Provide the new hire with their email login credentials and guide them through the setup process if needed. Emphasize the importance of professional communication and email etiquette. Ensure that the email account is properly configured and ready for use.
1
@companyname.com
2
@companyname.org
3
@companyname.net
4
@companyname.biz
5
@companyname.info
Set up password for company systems
To ensure the security of company systems and sensitive information, it is important to set up a strong password for access. Your task as part of the leasing consultant onboarding process is to assist the new hire in setting up a password for their company accounts or systems. Provide guidance on creating a strong password that includes a combination of letters, numbers, and special characters. Emphasize the importance of regularly updating passwords for security purposes.
Introduction to corporate culture
As part of the leasing consultant onboarding process, it is important to familiarize the new hire with the company's corporate culture. This includes the values, beliefs, and practices that shape the organization's work environment. Your task is to provide an introduction to the corporate culture, highlighting key aspects such as teamwork, innovation, and customer focus. Share examples of the company's culture in action and encourage the new hire to embrace and contribute to the culture.
Take the leasing consultant on a guided tour of the property
An essential part of the leasing consultant onboarding process is familiarizing the new hire with the property they will be working with. Your task is to take the leasing consultant on a guided tour of the property, showcasing the different units, amenities, and facilities. Highlight important features, such as parking areas, fitness centers, and common areas. Answer any questions the new hire may have and provide information on key points of interest within the property.
Provide employee handbook to read
To ensure that the leasing consultant is informed of the company's policies, procedures, and expectations, it is important to provide them with an employee handbook. Your task is to provide the new hire with a copy of the employee handbook and ensure that they read it thoroughly. Highlight key sections, such as code of conduct, dress code, and performance expectations. Encourage the new hire to ask questions and clarify any doubts they may have after reading the handbook.
Organize training on the company's leasing software
As part of the leasing consultant onboarding process, it is important to provide training on the company's leasing software. Your task is to organize and facilitate training sessions to familiarize the new hire with the software's features and functionalities. Provide hands-on training, allowing the new hire to practice using the software and ask questions. Ensure that the new hire understands how to effectively navigate the software and perform leasing-related tasks.
Meet the property management team
Building relationships and fostering collaboration is important within the leasing consultant role. Your task is to introduce the new hire to the property management team. Arrange a meeting or virtual introduction where the new hire can meet the team members and learn about their roles and responsibilities. Encourage open communication and establish a welcoming environment for the new hire to ask questions and start building relationships with their colleagues.
1
Manager
2
Assistant Manager
3
Maintenance Supervisor
4
Leasing Coordinator
5
Customer Service Representative
Approval: Property Manager
Will be submitted for approval:
Take the leasing consultant on a guided tour of the property
Will be submitted
Meet the property management team
Will be submitted
Explain company leasing policies and procedures
To ensure that the leasing consultant understands and follows the company's leasing policies and procedures, it is important to provide a thorough explanation of these guidelines. Your task is to explain the company's leasing policies and procedures to the new hire, covering topics such as rental criteria, lease terms, application processes, and tenant screening. Provide examples and answer any questions the new hire may have to ensure clarity and understanding.
Discuss tasks and responsibilities
To ensure clarity and alignment in the leasing consultant role, it is important to discuss the specific tasks and responsibilities. Your task is to have a discussion with the new hire to outline their tasks and responsibilities as a leasing consultant. Clearly define their role in tasks such as responding to inquiries, showing properties, and facilitating lease signings. Answer any questions the new hire may have and provide guidance on how to handle different scenarios that may arise.
Train on gathering applicant information and completing lease applications
To ensure that the leasing consultant can efficiently gather applicant information and complete lease applications, it is important to provide training on these processes. Your task is to train the new hire on how to gather applicant information effectively and accurately complete lease applications. Demonstrate the necessary steps and provide guidance on verifying the authenticity of information. Emphasize the importance of maintaining data privacy and accuracy throughout the process.
Understand how to provide scheduled property tours
Conducting property tours is a key aspect of the leasing consultant role. Your task is to ensure that the new hire understands how to provide scheduled property tours to prospective tenants. Train the new hire on the process of conducting tours, highlighting important features, answering questions, and addressing concerns. Provide guidance on showcasing the property's unique selling points and creating a positive and informative experience for potential tenants.
1
Morning (9 am - 11 am)
2
Afternoon (1 pm - 3 pm)
3
Evening (4 pm - 6 pm)
4
Weekend (10 am - 12 pm)
5
Weekend (2 pm - 4 pm)
Learn how to work through the lease renewal process
Lease renewals are an important aspect of the leasing consultant role. Your task is to train the new hire on working through the lease renewal process. Explain the steps involved in renewing leases, including communication with tenants, reviewing lease terms, and handling necessary paperwork. Provide guidance on addressing tenant inquiries or concerns during the renewal process and ensure that the new hire understands the importance of timely and accurate lease renewal management.
Conduct a mock tenant interview and lease signing
Practicing tenant interviews and lease signings can help the new hire gain confidence and proficiency. Your task is to conduct a mock tenant interview and lease signing with the new hire. Assume the role of the tenant and guide the new hire through the process, assessing their ability to gather information, address questions, and complete necessary paperwork. Provide feedback and guidance on areas of improvement to ensure that the new hire is prepared for real tenant interactions and lease signings.
1
Morning (9 am - 11 am)
2
Afternoon (1 pm - 3 pm)
3
Evening (4 pm - 6 pm)
Approval: Training Manager
Will be submitted for approval:
Organize training on the company's leasing software
Will be submitted
Provide employee handbook to read
Will be submitted
Provide list of emergency contacts and procedures
In the event of emergencies, it is important for the leasing consultant to have easy access to a list of emergency contacts and procedures. Your task is to provide the new hire with a list of emergency contacts, such as property management, maintenance personnel, and local authorities. Additionally, explain the procedures to follow during different emergency situations, such as fire, flood, or medical emergencies. Ensure that the new hire understands the importance of prioritizing safety and following the established emergency protocols.
Discuss performance expectations and review process
To ensure that the new hire is aware of performance expectations and the review process, it is important to have a discussion on these topics. Your task is to discuss performance expectations with the new hire, aligning on key goals and metrics. Additionally, explain the review process, including the frequency and format of performance reviews. Provide guidance on how to seek feedback and address performance improvement areas. Establish a supportive and growth-oriented environment for the new hire.