Compare data with National Mortgage Servicer's database
9
Examine bankruptcy details if any
10
Verify Paid in Full (PIF) date if mortgage is paid off
11
Assess borrower's complaint records
12
Evaluate Escrow account details
13
Ensure compliance with applicable state and federal laws
14
Prepare compliance report
15
Approval: Compliance Officer
16
Ensure retention of servicing records
17
Perform audit to ensure compliance
18
Resolve any identified non-compliance issues
19
Approval: Risk Management Officer
Collect borrower's details
Gather all necessary information about the borrower to proceed with mortgage servicing. This includes personal information such as name, address, contact details, and any other relevant details. Collecting accurate borrower details is crucial for effective mortgage servicing. Ensure that the collected information is complete and up-to-date.
Verify borrower's identity
Confirm the borrower's identity to ensure compliance with regulations and prevent fraud. Verify their identity by requesting official identification documents. Compare the provided documents with the information collected in the previous task to ensure accuracy and detect any discrepancies.
Check a borrower's credit score
Assess the borrower's creditworthiness by reviewing their credit score. A good credit score indicates a borrower's ability to repay the mortgage loan. Obtain the borrower's credit report from a reliable credit reporting agency, and analyze the credit score to determine the risk associated with lending to the borrower.
Examine borrower's payment history
Evaluate the borrower's payment history to determine their track record of making timely mortgage payments. Review their payment records over a specified period, looking for any late payments, defaulted payments, or payment discrepancies. This analysis helps in assessing the borrower's financial stability and their ability to fulfill the mortgage obligations.
Assess property details
Review the information related to the property that the mortgage loan is associated with. Verify the property address, property type, and other relevant details. This step ensures that the property details align with the mortgage loan and help identify any discrepancies or potential risks.
1
Single-family
2
Multi-family
3
Condominium
4
Townhouse
5
Cooperative
Validate mortgage loan details
Ensure accuracy and completeness of mortgage loan details. Verify the mortgage loan amount, interest rate, loan term, and other relevant information. Comparing the details provided by the borrower with the loan agreement helps identify any discrepancies or errors in loan terms that might require rectification.
Assess the existence of any foreclosure
Investigate whether there are any ongoing foreclosure proceedings associated with the mortgage loan. This requires reviewing public records, foreclosure notices, and communication with relevant parties such as the borrower and legal representatives. Identify any foreclosure activities that may affect the legal status of the mortgage loan.
1
No foreclosure activities
2
Foreclosure notice issued
3
Foreclosure proceedings initiated
4
Foreclosure in progress
5
Foreclosure completed
Compare data with National Mortgage Servicer's database
Cross-reference the borrower's information and mortgage loan details with the National Mortgage Servicer's database. This database contains comprehensive and up-to-date records related to mortgage loans. Ensure data accuracy, detect any inconsistencies, and identify potential risks or issues that require further investigation.
1
Data matches
2
Data partially matches
3
Data does not match
Examine bankruptcy details if any
Review the borrower's bankruptcy history, if applicable. Identify any bankruptcy filings, discharge dates, or ongoing bankruptcy proceedings that may impact the mortgage servicing. Analyze the impact of the bankruptcy on the borrower's financial situation and assess the associated risks.
1
No bankruptcy
2
Previous bankruptcy discharged
3
Ongoing bankruptcy proceedings
Verify Paid in Full (PIF) date if mortgage is paid off
In case the mortgage loan has been fully paid off, verify the Paid in Full (PIF) date to ensure accuracy and completeness of loan closure. Obtain the necessary documentation or communication from the borrower or relevant parties to verify the date of complete loan repayment.
Assess borrower's complaint records
Review any previous complaints or disputes lodged by the borrower related to the mortgage loan servicing. Consider the nature, frequency, and resolution of these complaints to evaluate the quality of service provided and identify any recurring issues that require attention.
1
No complaints filed
2
Resolved complaints
3
Unresolved complaints
4
Recurring complaints
5
Complaint details not available
Evaluate Escrow account details
Assess the escrow account associated with the mortgage loan. Review the calculations, deposits, disbursements, and overall management of the escrow account. Verify that the account is in compliance with applicable regulations and accurately reflects property taxes, insurance premiums, and other escrow-related expenses.
1
Compliant with regulations
2
Escrow shortage
3
Escrow surplus
4
Escrow disbursement discrepancies
5
No escrow account
Ensure compliance with applicable state and federal laws
Ensure that the entire mortgage servicing process is conducted in compliance with relevant state and federal laws, regulations, and guidelines. Familiarize yourself with the applicable laws and regularly update the procedures and practices to align with the legal requirements. Compliance is critical to protecting the rights of the borrower and lender and maintaining the integrity of the mortgage market.
1
Federal Laws
2
State Laws
3
Regulatory Guidelines
Prepare compliance report
Generate a comprehensive report summarizing the mortgage servicing compliance findings. Include details on borrower's information, credit score, payment history, property details, loan validation, and compliance with laws. The report should clearly highlight any non-compliance issues, their impact, and recommended actions to rectify them. The compliance report serves as a valuable tool for monitoring and ensuring adherence to the required standards and regulations.
Approval: Compliance Officer
Will be submitted for approval:
Prepare compliance report
Will be submitted
Ensure retention of servicing records
Establish a system to securely store and retain all mortgage servicing records. These records include borrower's information, loan documents, communication logs, compliance reports, and any other relevant documents. Ensure compliance with record retention laws and develop retention policies to manage the documents efficiently. Proper record retention is crucial for legal and audit purposes, providing evidence of the mortgage servicing process.
1
3 years
2
5 years
3
7 years
4
10 years
Perform audit to ensure compliance
Conduct regular audits of the mortgage servicing process to verify compliance with established procedures and regulations. Assign an independent auditor to review the records, practices, and documentation. The audit helps identify any gaps, weaknesses, or non-compliance issues. Implement corrective actions based on the audit findings to enhance the efficiency and effectiveness of the mortgage servicing operations.
Resolve any identified non-compliance issues
Address and resolve any non-compliance issues identified during the audit or throughout the mortgage servicing process. Assign responsible team members to investigate the issues, propose solutions, and implement necessary corrective actions. Document the resolution process and ensure that all non-compliance issues are appropriately resolved to mitigate risks and maintain compliance with the established standards.
