Provide an overview of the company and its property portfolio
2
Introduction to the property management team
3
Training on property management software
4
Familiarize with the company's mission, policies, and core values
5
Walkthrough of property asset management responsibilities
6
Review the company's procedures and guidelines for asset management
7
Training on risk management and compliance procedures
8
Studying the administrative operations related to property management
9
Approval: Review of Administrative Operations
10
Understand the financial reporting and budgeting processes
11
Work with a mentor/manager on a practice project
12
Understanding contractual aspects of property management
13
Approval: Contracts Review
14
Meetings with other relevant departments (Legal, Finance, Facilities)
15
Review current property portfolio and associated strategies
16
Approval: Review of Property Portfolio
17
Introduction to external stakeholders and tenants
18
Understanding and training on sustainability and environmental practices
19
Shadow experienced Asset Manager for real-time learning
20
Approval: Manager on Onboarding Completion
Provide an overview of the company and its property portfolio
In this task, you will learn about our company and its extensive property portfolio. Get familiar with the various types of properties we manage, including residential, commercial, and industrial. Understand the size, location, and market value of our properties. Discover how our property portfolio contributes to our overall business strategy and success. By the end of this task, you should have a clear understanding of the scope and diversity of our property management operations.
1
Residential
2
Commercial
3
Industrial
4
Vacation
Introduction to the property management team
In this task, you will be introduced to the property management team. Get to know the individuals responsible for overseeing our properties and the roles they play. Learn about their expertise in areas such as leasing, tenant relations, maintenance, and property marketing. Understand how the property management team collaborates to ensure the smooth operation of our properties. By the end of this task, you should be familiar with the key members of the property management team and their responsibilities.
1
Leasing
2
Tenant Relations
3
Maintenance
4
Property Marketing
5
Administrative Support
Training on property management software
In this task, you will receive training on our property management software. Learn how to use the software to effectively manage properties, track maintenance requests, communicate with tenants, and generate reports. Familiarize yourself with the various features and functions of the software. Practice navigating through the software and performing common tasks. By the end of this task, you should be able to confidently use the property management software to streamline your workflow.
1
Create a new property listing
2
Generate a maintenance report
3
Send a communication to tenants
4
Track rental payments
5
Review tenant applications
1
Beginner
2
Intermediate
3
Advanced
4
Expert
Familiarize with the company's mission, policies, and core values
In this task, you will become familiar with our company's mission, policies, and core values. Understand the guiding principles and objectives that drive our property management operations. Learn about our commitment to providing exceptional service, maintaining high ethical standards, and promoting sustainable practices. Discover how our core values shape our decision-making and interactions with stakeholders. By the end of this task, you should have a clear understanding of our company's mission, policies, and core values.
1
Integrity
2
Excellence
3
Innovation
4
Collaboration
5
Customer Satisfaction
Walkthrough of property asset management responsibilities
In this task, you will receive a walkthrough of property asset management responsibilities. Understand the key tasks and responsibilities associated with managing properties. Learn about lease administration, tenant relations, property maintenance, and financial reporting. Gain insights into how asset managers ensure the optimal performance and profitability of properties. By the end of this task, you should have a comprehensive understanding of property asset management responsibilities.
1
Lease administration
2
Tenant relations
3
Property maintenance
4
Financial reporting
5
Risk assessment
Review the company's procedures and guidelines for asset management
In this task, you will review the company's procedures and guidelines for asset management. Understand the systematic approach and best practices for managing properties. Learn about the processes for lease negotiations, rent collection, property inspections, and tenant dispute resolution. Familiarize yourself with the company's documentation requirements and record-keeping procedures. By the end of this task, you should be knowledgeable about the company's procedures and guidelines for asset management.
1
Lease negotiations
2
Rent collection
3
Property inspections
4
Tenant dispute resolution
5
Documentation requirements
1
Property management software
2
Accounting software
3
Communication platforms
4
Maintenance tracking software
5
Data analytics tools
Training on risk management and compliance procedures
In this task, you will receive training on risk management and compliance procedures. Learn how to assess potential risks associated with properties and implement strategies to mitigate them. Understand the regulations and laws governing property management to ensure compliance. Familiarize yourself with insurance requirements and emergency response protocols. By the end of this task, you should be equipped with the knowledge and skills to effectively manage risks and ensure compliance.
1
Conduct a property risk assessment
2
Develop an emergency response plan
3
Review insurance requirements
4
Ensure compliance with local regulations
5
Implement data protection measures
Studying the administrative operations related to property management
In this task, you will study the administrative operations related to property management. Learn about lease agreements, rental applications, and tenant onboarding processes. Understand how to handle maintenance requests, collect rent payments, and resolve tenant inquiries. Get familiar with administrative tasks such as record-keeping, report generation, and document management. By the end of this task, you should have a good understanding of the administrative operations involved in property management.
1
Lease agreements
2
Rental applications
3
Tenant onboarding
4
Maintenance request handling
5
Rent payment collection
Approval: Review of Administrative Operations
Will be submitted for approval:
Studying the administrative operations related to property management
Will be submitted
Understand the financial reporting and budgeting processes
In this task, you will understand the financial reporting and budgeting processes in property management. Learn how to analyze income and expenses, track rent payments, and generate financial reports. Understand the budgeting process for properties and how to allocate funds for maintenance, marketing, and property improvements. Familiarize yourself with key financial ratios and metrics used in property management. By the end of this task, you should be proficient in financial reporting and budgeting processes.
1
Analyzing income and expenses
2
Tracking rent payments
3
Generating financial reports
4
Budget allocation
5
Calculating financial ratios
1
Beginner
2
Intermediate
3
Advanced
4
Expert
Work with a mentor/manager on a practice project
In this task, you will work with a mentor or manager on a practice project. Apply the knowledge and skills you have gained during the onboarding process to a real-world scenario. Collaborate with your mentor or manager to develop strategies for managing a specific property or addressing a property-related issue. Seek guidance and feedback throughout the project to enhance your learning. By the end of this task, you should have hands-on experience in property management.
Understanding contractual aspects of property management
In this task, you will deepen your understanding of the contractual aspects of property management. Learn about lease agreements, vendor contracts, and service level agreements. Understand the key provisions and clauses to include in contracts to protect the interests of the company and stakeholders. Familiarize yourself with negotiation strategies and dispute resolution mechanisms. By the end of this task, you should be well-versed in the contractual aspects of property management.
1
Lease agreements
2
Vendor contracts
3
Service level agreements
4
Negotiation strategies
5
Dispute resolution mechanisms
Approval: Contracts Review
Will be submitted for approval:
Understanding contractual aspects of property management
Will be submitted
Meetings with other relevant departments (Legal, Finance, Facilities)
In this task, you will attend meetings with other relevant departments such as Legal, Finance, and Facilities. Understand how these departments collaborate with the property management team to support property operations. Learn about legal considerations, financial analysis, and facility maintenance requirements. Gain insights into how cross-departmental collaboration enhances property management outcomes. By the end of this task, you should have an understanding of the interplay between property management and other departments.
1
Legal
2
Finance
3
Facilities
4
Marketing
5
Human Resources
Review current property portfolio and associated strategies
In this task, you will review the current property portfolio and associated strategies. Analyze the performance and profitability of each property. Understand the strategies implemented to maximize rental income, tenant satisfaction, and property value appreciation. Identify areas for improvement and propose innovative solutions. By the end of this task, you should have a comprehensive understanding of the current property portfolio and associated strategies.
1
Maximizing rental income
2
Improving tenant satisfaction
3
Increasing property value appreciation
4
Enhancing property marketing
5
Reducing vacancy rates
Approval: Review of Property Portfolio
Will be submitted for approval:
Review current property portfolio and associated strategies
Will be submitted
Introduction to external stakeholders and tenants
In this task, you will be introduced to external stakeholders and tenants. Understand the importance of building positive relationships with stakeholders such as property owners, contractors, and community organizations. Learn about effective communication and conflict resolution strategies for dealing with tenants. Gain insights into tenant retention and satisfaction initiatives. By the end of this task, you should be familiar with external stakeholders and tenant management techniques.
1
Property owners
2
Contractors
3
Community organizations
4
City officials
5
Real estate agents
Understanding and training on sustainability and environmental practices
In this task, you will gain an understanding of sustainability and environmental practices in property management. Learn about energy efficiency measures, waste reduction strategies, and green building certifications. Understand the benefits of sustainable property management in terms of cost savings, tenant attraction, and environmental impact. Familiarize yourself with relevant regulations and industry standards. By the end of this task, you should be knowledgeable about sustainability and environmental practices in property management.
1
Energy efficiency measures
2
Waste reduction strategies
3
Green building certifications
4
Water conservation initiatives
5
Renewable energy utilization
1
Beginner
2
Intermediate
3
Advanced
4
Expert
Shadow experienced Asset Manager for real-time learning
In this task, you will shadow an experienced Asset Manager for real-time learning. Observe the day-to-day responsibilities and decision-making processes of an experienced professional. Learn from their expertise, problem-solving skills, and industry insights. Seek their guidance and ask questions to enhance your understanding of property asset management. By the end of this task, you should have gained practical knowledge and skills through real-time learning.