Check background running services and applications
7
Monitor system performance
8
Ensure all device drivers are up to date
9
Run system diagnostic tools
10
Ensure firewall settings are configured properly
11
Confirm the correct access controls are in place
12
Check system log files
13
Verify adequacy of storage space
14
Approval: IT support review of system logs
15
Confirm a backup regime is in place and functional
16
Ensure bi-weekly reboot of system to keep performance up to mark
17
Approval: IT manager for overall system performance
18
Conduct a software audit to ensure all software is licensed and up to date
19
Verify physical security of the system
20
Escalate any issues to IT support for resolution
Confirm correct version of Windows is being used
This task involves confirming that the correct version of Windows is being used. It is important to ensure that the correct version is installed to ensure compatibility with software and hardware. The desired result is to verify that the Windows version matches the recommended version for the system. To complete this task, you will need to check the Windows version in the system settings. Potential challenges may include not knowing where to find the Windows version, but this can be resolved by referring to online resources or IT support. Required resources or tools include access to the system settings.
1
Windows 10
2
Windows 8.1
3
Windows 7
4
Windows Vista
5
Windows XP
Verify Windows updates are up-to-date
This task involves verifying that the Windows updates are up-to-date. Keeping Windows updated is vital for security and performance. The desired result is to ensure that all available updates are installed. To complete this task, you will need to check the Windows Update settings and install any pending updates. Potential challenges may include slow internet connection or system restrictions, but these can be resolved by connecting to a faster network or seeking assistance from IT support. Required resources or tools include access to the Windows Update settings.
1
Up-to-date
2
Pending
3
Unable to check
4
No updates available
5
Not applicable
Run antivirus software checkup
This task involves running an antivirus software checkup to ensure the system is protected from malware. The desired result is to confirm that the antivirus software is running and up to date. To complete this task, you will need to initiate a scan using the antivirus software and check for any detected threats. Potential challenges may include an outdated antivirus software or false positives, but these can be resolved by updating the software or seeking assistance from IT support. Required resources or tools include the antivirus software.
1
Windows Defender
2
Norton Antivirus
3
McAfee Antivirus
4
Avast Antivirus
5
Bitdefender Antivirus
1
No threats found
2
Threats detected and resolved
3
Threats detected and quarantined
4
Unable to scan
5
Not applicable
Check memory access for any mishandling
This task involves checking the memory access for any mishandling. Memory mishandling can lead to system instability and performance issues. The desired result is to verify that memory access is functioning properly. To complete this task, you will need to use diagnostic tools to check the memory access. Potential challenges may include limited knowledge of diagnostic tools, but this can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include memory diagnostic tools.
1
Windows Memory Diagnostic
2
Memtest86
3
PassMark MemTest
4
HCI Design Memtest
5
Linux Memtester
1
No issues found
2
Memory errors detected
3
Unable to check
4
Not applicable
5
Other
Review file system or disk errors and corrections
This task involves reviewing the file system or disk errors and making corrections if necessary. File system or disk errors can lead to data loss or system crashes. The desired result is to identify any errors and fix them. To complete this task, you will need to use disk scanning and error correction tools. Potential challenges may include complex error codes or unfamiliar tools, but these can be resolved by seeking assistance from IT support or referring to documentation. Required resources or tools include disk scanning and error correction tools.
1
CHKDSK
2
SFC (System File Checker)
3
Disk Utility (macOS)
4
fsck (Linux)
5
Disk Utility (Ubuntu)
1
No errors found
2
Errors fixed successfully
3
Errors found but unable to fix
4
Unable to check
5
Not applicable
Check background running services and applications
This task involves checking the background running services and applications. Background services and applications can consume system resources and impact performance. The desired result is to identify and manage unnecessary or resource-intensive services and applications. To complete this task, you will need to access the Task Manager or similar tools to view running processes. Potential challenges may include identifying resource-intensive processes or unfamiliar services, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include Task Manager or similar tools.
1
Optimal
2
Unnecessary services running
3
Resource-intensive applications running
4
Unable to check
5
Not applicable
Monitor system performance
This task involves monitoring the system performance to ensure optimal functioning. Monitoring system performance helps identify potential issues and optimize system resources. The desired result is to identify any performance bottlenecks or abnormalities. To complete this task, you will need to use system monitoring tools and analyze performance metrics. Potential challenges may include interpreting performance metrics or identifying abnormalities, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include system monitoring tools.
1
Optimal
2
Performance bottleneck identified
3
Abnormal CPU usage
4
Abnormal memory usage
5
Other abnormalities
Ensure all device drivers are up to date
This task involves ensuring that all device drivers are up to date. Outdated drivers can lead to compatibility issues and system instability. The desired result is to verify that all drivers are updated to the latest versions. To complete this task, you will need to check for driver updates using the Device Manager or similar tools. Potential challenges may include finding the correct drivers or dealing with incompatible hardware, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include the Device Manager or similar tools.
1
Up to date
2
Update available and installed
3
Update available but unable to install
4
No updates available
5
Not applicable
Run system diagnostic tools
This task involves running system diagnostic tools to identify and resolve potential issues. System diagnostic tools help detect hardware or software problems and optimize system performance. The desired result is to identify any problems and take appropriate actions. To complete this task, you will need to use system diagnostic tools and analyze the generated reports. Potential challenges may include interpreting diagnostic reports or performing troubleshooting steps, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include system diagnostic tools.
1
Windows Performance Monitor
2
MSConfig
3
Task Manager
4
Event Viewer
5
Reliability Monitor
1
No issues found
2
Issues detected and resolved
3
Issues detected but unable to resolve
4
Unable to run diagnostic tools
5
Not applicable
Ensure firewall settings are configured properly
This task involves ensuring that the firewall settings are configured properly. Firewall settings help protect the system from unauthorized access and network threats. The desired result is to verify that the firewall is enabled and properly configured. To complete this task, you will need to access the firewall settings and check the configuration. Potential challenges may include conflicting firewall rules or unfamiliar firewall settings, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include access to the firewall settings.
1
Properly configured
2
Firewall disabled
3
Inconsistent or conflicting rules
4
Unable to access firewall settings
5
Not applicable
Confirm the correct access controls are in place
This task involves confirming that the correct access controls are in place. Access controls help protect sensitive information and prevent unauthorized access. The desired result is to verify that the access controls are configured appropriately. To complete this task, you will need to review the access control settings and permissions. Potential challenges may include incorrect access control settings or conflicting permissions, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include access to the access control settings.
1
Correctly configured
2
Incorrect settings or permissions
3
Conflicting permissions
4
Unable to access control settings
5
Not applicable
Check system log files
This task involves checking the system log files for any errors or irregularities. System log files contain important information about system events and can help diagnose problems. The desired result is to identify any errors or irregularities in the log files. To complete this task, you will need to access the system log files and analyze the entries. Potential challenges may include complex error codes or unfamiliar log files, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include access to the system log files.
1
No errors or irregularities
2
Errors found and resolved
3
Errors found but unable to resolve
4
Unable to access log files
5
Other
Verify adequacy of storage space
This task involves verifying the adequacy of storage space on the system. Sufficient storage space is essential for smooth functioning and data management. The desired result is to ensure that there is enough free space on the storage drive. To complete this task, you will need to check the available storage space using file explorer or similar tools. Potential challenges may include limited storage space or accumulated junk files, but these can be resolved by deleting unnecessary files or seeking assistance from IT support. Required resources or tools include file explorer or similar tools.
Approval: IT support review of system logs
Will be submitted for approval:
Check system log files
Will be submitted
Confirm a backup regime is in place and functional
This task involves confirming that a backup regime is in place and functional. Regular backups are crucial for data protection and disaster recovery. The desired result is to ensure that a backup regime is established and functioning properly. To complete this task, you will need to verify the backup schedule and perform a test restore if possible. Potential challenges may include incomplete or outdated backups or backup failure, but these can be resolved by updating the backup regime or seeking assistance from IT support. Required resources or tools include access to the backup system and test data.
1
Established and functional
2
Incomplete or outdated backups
3
Backup failure
4
Unable to access backup system
5
Not applicable
Ensure bi-weekly reboot of system to keep performance up to mark
This task involves ensuring a bi-weekly reboot of the system to maintain performance. Rebooting the system helps clear temporary files and refresh system resources. The desired result is to establish a regular reboot schedule. To complete this task, you will need to set up a reminder or schedule for bi-weekly reboots. Potential challenges may include forgetting to reboot or system restrictions on rebooting, but these can be resolved by setting up automated reminders or seeking assistance from IT support. Required resources or tools include a reminder or scheduling application.
Approval: IT manager for overall system performance
Will be submitted for approval:
Monitor system performance
Will be submitted
Conduct a software audit to ensure all software is licensed and up to date
This task involves conducting a software audit to ensure that all software is licensed and up to date. Unlicensed or outdated software can pose security and legal risks. The desired result is to verify that all software installed on the system is properly licensed and has the latest updates. To complete this task, you will need to gather information about installed software and check their licensing and update status. Potential challenges may include identifying unlicensed software or finding updates for obscure software, but these can be resolved by referring to documentation or seeking assistance from IT support. Required resources or tools include license tracking and software update tools.
1
All software licensed
2
Unlicensed software identified and resolved
3
Unlicensed software identified but unable to resolve
4
Unable to identify software licenses
5
Not applicable
1
All software up to date
2
Outdated software updated
3
Outdated software unable to update
4
Unable to check software updates
5
Not applicable
Verify physical security of the system
This task involves verifying the physical security of the system. Physical security measures help prevent unauthorized access or tampering with the system. The desired result is to ensure that the system is physically secure. To complete this task, you will need to review physical security measures such as locks, access controls, and surveillance systems. Potential challenges may include inadequate physical security measures or damaged equipment, but these can be resolved by implementing additional security measures or seeking assistance from security personnel. Required resources or tools include access to physical security measures.
1
Secure
2
Inadequate security measures
3
Damaged equipment
4
Unable to access physical security measures
5
Other
Escalate any issues to IT support for resolution
This task involves escalating any identified issues to IT support for resolution. IT support can provide expertise and assistance in troubleshooting and resolving complex problems. The desired result is to ensure that any issues are promptly addressed and resolved by IT support. To complete this task, you will need to report the identified issues to the IT support team using the designated communication channel. Potential challenges may include delays in IT support response or lack of communication channels, but these can be resolved by following up with IT support or seeking alternative channels for communication. Required resources or tools include contact information for IT support.