Quality Control Process Example for Janitorial Services
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Quality Control Process Example for Janitorial Services
1
Complete detailed site inspection
2
Document cleaning needs per area
3
Conduct cleanliness evaluation
4
Check all cleaning equipment and materials
5
Create a work plan for the janitorial team
6
Approval: Work Plan
7
Perform specified cleaning services
8
Verify adherence to cleaning procedures
9
Capture before and after photos
10
Perform final site walk-through
11
Collect customer feedback
12
Evaluate feedback for process improvements
13
Document any issues encountered during cleaning
14
Report findings to company
15
Implement necessary process improvements
16
Approval: Process Improvement
17
Revisit site for follow up cleaning if necessary
Complete detailed site inspection
Conduct a thorough inspection of the site to identify cleaning needs and assess the current condition. This task is essential as it sets the foundation for the entire janitorial process. It helps determine the areas that require special attention and guides the cleaning team in creating an effective work plan. Are there any specific areas prone to heavy dirt accumulation? What are the challenges in accessing certain areas for cleaning?
1
Restrooms
2
Kitchen
3
Entrance/Lobby
4
Office spaces
5
Common areas
Document cleaning needs per area
Systematically identify and document the cleaning needs for each area. This task helps ensure that all necessary cleaning tasks are accounted for and no area is overlooked. It enables the janitorial team to allocate time and resources efficiently. What are the specific cleaning requirements for each area? Should any special products or equipment be used?
Conduct cleanliness evaluation
Evaluate the cleanliness level of the site to ensure that it meets the desired standards. This task serves as a quality control check to verify the effectiveness of the cleaning services. It helps identify any areas that may require additional attention or improvements. How would you rate the overall cleanliness of the site? Are there any specific areas that need further cleaning?
1
Excellent
2
Good
3
Average
4
Below Average
5
Poor
Check all cleaning equipment and materials
Ensure that all cleaning equipment and materials are in proper working condition and fully stocked. This task ensures that the janitorial team has the necessary tools and supplies to perform their tasks effectively. Are there any equipment or materials that need repair or replenishment? Are there any specific safety precautions to be aware of?
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Mop
2
Broom
3
Vacuum cleaner
4
Cleaning solutions
5
Disposable gloves
Create a work plan for the janitorial team
Develop a comprehensive work plan that outlines the cleaning tasks, schedule, and responsibilities for the janitorial team. This task helps ensure that the cleaning process is organized and efficient. It enables effective coordination among team members and timely completion of tasks. What are the specific cleaning tasks for each team member? What is the timeline for completing each task?
Approval: Work Plan
Will be submitted for approval:
Create a work plan for the janitorial team
Will be submitted
Perform specified cleaning services
Execute the planned cleaning tasks according to the work plan. This task involves physically carrying out the required cleaning services, such as mopping, dusting, and sanitizing. It is essential for achieving the desired level of cleanliness. What are the specific cleaning tasks to be performed? Are there any specific techniques or products to be used?
1
Dust surfaces
2
Vacuum carpets
3
Mop floors
4
Clean windows
5
Sanitize restrooms
Verify adherence to cleaning procedures
Ensure that the janitorial team follows the established cleaning procedures and guidelines. This task serves as a check to maintain consistency and quality in the cleaning process. It helps identify any deviations or areas where improvements can be made. Are there any specific procedures or guidelines that need to be followed? How would you rate the team's adherence to these procedures?
1
Fully adhered
2
Mostly adhered
3
Partially adhered
4
Not adhered
Capture before and after photos
Document the before and after images of the cleaned areas. This task visually represents the impact of the cleaning services and serves as evidence of the work done. It helps demonstrate the improvements achieved and allows for comparison with the initial condition. Which areas should be photographed?
1
Restrooms
2
Kitchen
3
Entrance/Lobby
4
Office spaces
5
Common areas
Perform final site walk-through
Conduct a final inspection of the site to ensure that all cleaning tasks have been completed satisfactorily. This task helps identify any last-minute touch-ups or areas that may require additional cleaning. It ensures that the site is ready for use and meets the expected standards. Are there any specific areas that require attention before considering the site fully cleaned?
Collect customer feedback
Gather feedback from the customer regarding the cleaning services provided. This task helps assess customer satisfaction and identify areas for improvement. It provides valuable insights into the quality of the cleaning process and the customer's specific needs. What is the customer's overall satisfaction rating? Are there any specific comments or suggestions?
1
Highly satisfied
2
Satisfied
3
Neutral
4
Dissatisfied
5
Highly dissatisfied
Evaluate feedback for process improvements
Analyze the customer feedback to identify potential process improvements. This task helps leverage customer insights to enhance the janitorial services. It provides an opportunity to address any recurring issues or concerns and adapt the cleaning process accordingly. Are there any common themes or patterns in the feedback? What improvements can be made based on the feedback received?
Document any issues encountered during cleaning
Record any issues or challenges faced during the cleaning process. This task helps identify areas that require additional attention or improvements. It serves as a reference for troubleshooting and problem-solving. Were there any equipment malfunctions or product failures? Were there any safety concerns or unexpected obstacles?
Report findings to company
Summarize the findings and observations from the cleaning services provided. This task involves documenting the overall performance, highlighting any areas of excellence or improvement. It helps keep the company informed and enables data-driven decision-making. What are the key findings and observations? What recommendations can be made based on the findings?
Implement necessary process improvements
Integrate the identified process improvements into the janitorial services. This task involves adapting the cleaning procedures, updating the work plan, and communicating the changes to the janitorial team. It ensures continuous improvement and enhanced customer satisfaction. What specific changes need to be made? How will these changes be communicated to the team?
Approval: Process Improvement
Will be submitted for approval:
Evaluate feedback for process improvements
Will be submitted
Revisit site for follow up cleaning if necessary
If additional cleaning is required based on the initial evaluation or customer feedback, plan and execute a follow-up visit. This task helps ensure that any outstanding cleaning tasks or areas of concern are addressed promptly. It demonstrates the commitment to delivering high-quality janitorial services. Which specific areas require follow-up cleaning? What are the reasons for the follow-up visit?
