Operations
Retention Process
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Retention Process

Our Retention Process is an all-encompassing workflow designed to identify, intervene, and retain customers on the verge of churn through data-driven strategies.
1
Identify customers showing signs of churn
2
Collect customer usage data
3
Analyze collected data for patterns or insights
4
Approval: Data Analysis
5
Formulate a customer retention strategy
6
Develop an personalized intervention plan for the customer
7
Plan a communications strategy
8
Compose a personalized customer message
9
Approval: Customer Message
10
Deliver message to customer
11
Monitor customer reaction and behavior
12
Evaluate the effectiveness of the intervention
13
Record findings and observations
14
Adjust strategy and plan based on findings
15
Implement adjusted plan
16
Monitor and track changes in customer behavior
17
Compile a report detailing the process and results
18
Approval: Final Report
19
Inform stakeholders of results and insights
20
Archive customer retention data for future reference