ServiceNow Hardware Asset Management Process Guide
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ServiceNow Hardware Asset Management Process Guide
Explore the ServiceNow Hardware Asset Management Process Guide for a comprehensive strategy in identifying, tracking, and maintaining hardware assets effectively.
1
Identify the hardware asset to be managed
2
Cataloguing the information about the hardware asset
3
Assign each asset a unique identifier
4
Review and record the asset's purchase information
5
Approval: Purchase Information Validation
6
Determine the hardware asset's current condition
7
Establish and record the asset's location and assignee
8
Update asset details in the ServiceNow system
9
Approval: Asset Details Verification
10
Monitor the functioning and usage of the asset
11
Record and track any changes to the asset
12
Approval: Changes Recording Verification
13
Forecasting the expected lifecycle of the asset
14
Plan and execute regular maintenance schedules for the asset
15
Approval: Maintenance Schedule Verification
16
Identify and manage any risks related to the asset
17
Handle retirement or disposals of the asset if necessary
Update and maintain a history of all asset management actions in the system
20
Generate reports or audits for asset tracking and management
Identify the hardware asset to be managed
In this task, you will identify the hardware asset that needs to be managed. This could be a computer, printer, or any other physical device. The asset could be newly purchased or an existing one.
1
Computer
2
Printer
3
Monitor
4
Server
5
Other
Cataloguing the information about the hardware asset
This task involves gathering information about the hardware asset to ensure accurate tracking and management. The information collected will include details like make, model, serial number, and specifications.
Assign each asset a unique identifier
In this task, you will assign a unique identifier to the hardware asset. This identifier will be used to track and manage the asset throughout its lifecycle.
Review and record the asset's purchase information
This task involves reviewing and recording the purchase information of the hardware asset. This includes details like purchase date, vendor, and purchase cost.
Approval: Purchase Information Validation
Will be submitted for approval:
Review and record the asset's purchase information
Will be submitted
Determine the hardware asset's current condition
In this task, you will assess the current condition of the hardware asset. This includes checking for any physical damage or issues that may affect its functionality.
1
Good
2
Fair
3
Poor
Establish and record the asset's location and assignee
This task involves determining and recording the location of the hardware asset, as well as assigning it to a specific user or department.
Update asset details in the ServiceNow system
In this task, you will update the asset details in the ServiceNow system. This includes entering the asset's information, location, assignee, and any other relevant data.
Approval: Asset Details Verification
Will be submitted for approval:
Update asset details in the ServiceNow system
Will be submitted
Monitor the functioning and usage of the asset
This task involves regularly monitoring the functioning and usage of the hardware asset. This includes checking for any performance issues or signs of wear and tear.
Record and track any changes to the asset
In this task, you will record and track any changes made to the hardware asset. This includes modifications, repairs, or upgrades.
Approval: Changes Recording Verification
Will be submitted for approval:
Record and track any changes to the asset
Will be submitted
Forecasting the expected lifecycle of the asset
This task involves forecasting the expected lifecycle of the hardware asset. This includes estimating its useful life and planning for any necessary replacements or upgrades.
Plan and execute regular maintenance schedules for the asset
In this task, you will plan and execute regular maintenance schedules for the hardware asset. This includes tasks like cleaning, software updates, and hardware inspections.
1
Check for software updates
2
Clean dust and debris
3
Inspect hardware components
4
Run diagnostics
5
Perform backups
Approval: Maintenance Schedule Verification
Will be submitted for approval:
Plan and execute regular maintenance schedules for the asset
Will be submitted
Identify and manage any risks related to the asset
This task involves identifying and managing any risks related to the hardware asset. This includes potential security vulnerabilities, equipment failure, or compatibility issues.
1
Security
2
Equipment Failure
3
Compatibility
4
Other
Handle retirement or disposals of the asset if necessary
In this task, you will handle the retirement or disposal of the hardware asset if it is no longer in use or is beyond repair. This includes proper data wiping, disposal procedures, and documentation.
Handle retirement or disposals of the asset if necessary
Will be submitted
Update and maintain a history of all asset management actions in the system
This task involves updating and maintaining a history of all asset management actions in the system. This includes keeping track of changes, maintenance activities, and disposal records.
Generate reports or audits for asset tracking and management
In this task, you will generate reports or audits for asset tracking and management. This includes compiling data on asset utilization, maintenance records, and disposal history.
