Explore the comprehensive Starbucks Onboarding Process, designed to equip new employees with the skills and knowledge for superior customer service.
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Submit application for the job position
2
Interview with the store manager
3
Approval: Store manager for interview results
4
Background check
5
Provide documentation for the employment
6
Approval: HR for provided documents
7
Enroll in Starbucks training program
8
Complete online training modules about Starbucks culture, products, and customer service skills
9
Review Starbucks policies and guidelines
10
Approval: Trainer for training completion evaluation
11
Get fitted for Starbucks uniform
12
Provision of login details for the staff portal
13
Introduction to the team members
14
Shadow an experienced barista for hands-on training
15
Approval: Barista for initial performance review
16
Taste different Starbucks products for better recommendations
17
Learn Point of Sale (POS) system and other store procedures
Submit application for the job position
To start the Starbucks onboarding process, you need to submit your application for the job position. This task is crucial as it allows us to review your qualifications and consider you for a potential job opportunity. Have you filled out the application form with accurate information about your skills, experience, and availability? Do you have a copy of your resume ready to attach?
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Barista
2
Shift Supervisor
3
Store Manager
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Assistant Store Manager
5
Shift Manager
Interview with the store manager
Congratulations on passing the initial screening! The next step is an interview with the store manager. This interview will give you an opportunity to showcase your personality, skills, and fit for the role. Prepare for the interview by researching Starbucks' values, products, and customer service philosophy. What are some examples of exceptional customer service you've provided in the past? Why do you want to work at Starbucks?
Approval: Store manager for interview results
Will be submitted for approval:
Interview with the store manager
Will be submitted
Background check
To ensure a safe working environment for all employees and customers, Starbucks conducts a background check. This check includes verifying your criminal record and employment history. Have you provided accurate information in your application? Is there anything we should be aware of before initiating the background check?
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Reference 1
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Reference 2
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Reference 3
Provide documentation for the employment
As part of the onboarding process, you need to provide certain documents to verify your eligibility for employment. This includes your identification, work authorization, and any other documents required by Starbucks and local regulations. Do you have the necessary documents ready? Have you reviewed the list of acceptable documents provided in the application?
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Passport
2
Driver's License
3
Social Security Card
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Work Permit
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Birth Certificate
Approval: HR for provided documents
Will be submitted for approval:
Provide documentation for the employment
Will be submitted
Enroll in Starbucks training program
To ensure you're equipped with the necessary skills and knowledge, you will be enrolled in the Starbucks training program. This program will provide comprehensive training on Starbucks culture, products, and customer service skills. Are you excited to embark on this learning journey? Have you set aside sufficient time to dedicate to the training program?
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Morning
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Afternoon
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Evening
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Weekends
5
Flexible
Complete online training modules about Starbucks culture, products, and customer service skills
As part of the Starbucks training program, you will complete online training modules. These modules will cover various aspects of Starbucks culture, products, and customer service skills. Have you received your login details for the training platform? Do you have access to a computer or mobile device with internet connection to complete the online training?
Review Starbucks policies and guidelines
Understanding and adhering to Starbucks policies and guidelines is essential for maintaining a positive and safe working environment. Take the time to review the policies and guidelines provided by Starbucks. Are there any specific areas you would like further clarification on? Do you feel confident in your understanding of these policies?
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Code of Conduct
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Food Safety
3
Health and Safety
4
Anti-Harassment
5
Diversity and Inclusion
Approval: Trainer for training completion evaluation
Will be submitted for approval:
Complete online training modules about Starbucks culture, products, and customer service skills
Will be submitted
Get fitted for Starbucks uniform
To ensure a professional appearance, you will need to be fitted for a Starbucks uniform. This uniform helps create a cohesive and recognizable image for both employees and customers. Have you scheduled a fitting appointment with the designated personnel? Are you aware of the uniform requirements and standards?
Provision of login details for the staff portal
Access to the Starbucks staff portal is essential for accessing important information, resources, and updates. Have you received your login details for the staff portal? Do you have any questions or issues regarding the login process?
Introduction to the team members
Building strong relationships with your team members is crucial for a positive work environment. Take the time to introduce yourself to your fellow team members. What are some interesting facts or hobbies you would like to share? Are you open to collaborating and supporting each other as a team?
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John
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Sarah
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Michael
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Emma
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David
Shadow an experienced barista for hands-on training
To gain practical experience and knowledge, you will have the opportunity to shadow an experienced barista. This hands-on training will allow you to observe and learn from an expert. Have you discussed the shadowing schedule with your assigned mentor? Do you have any specific objectives or areas you would like to focus on during the training?
Approval: Barista for initial performance review
Will be submitted for approval:
Shadow an experienced barista for hands-on training
Will be submitted
Taste different Starbucks products for better recommendations
As a Starbucks employee, it's important to have a good understanding of the products we offer. Take the opportunity to taste different Starbucks products to familiarize yourself with their flavors, ingredients, and presentation. Have you explored the menu and tried a variety of products? Do you feel confident in making recommendations to customers?
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Caffè Latte
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Cappuccino
3
Mocha Frappuccino
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Iced Green Tea
5
Double Chocolate Brownie Frappuccino
Learn Point of Sale (POS) system and other store procedures
To effectively serve customers, you need to be familiar with the Point of Sale (POS) system and other store procedures. Take the time to learn and practice using the POS system, handling cash, and following store procedures. Are you comfortable using technology and learning new systems? Are there any specific procedures or tasks you would like further guidance on?
