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Support Ticket Email Template
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Support Ticket Email Template

Efficiently guide through the "Support Ticket Email Template" workflow, from identifying customer's issue to closing support ticket including solution and process reviews.
1
Identify the customer's issue
2
Search the common issues database
3
Determine if it is a new or existing issue
4
Consult relevant technical documentation
5
Create a prototype solution for the issue
6
Test the prototype solution
7
Approval: Prototype Solution
8
Edit the prototype solution if necessary
9
Test revised solution
10
Prepare the reply email
11
Ensure all customer queries are answered in the reply email
12
Check the email for grammar and clarity
13
Approval: Reply Email
14
Send the reply email
15
Log the issue and solution in the support ticket system
16
Review the process to help future tickets
17
Approval: Review Process
18
Close the support ticket